I had to file a claim when my S23 Ultra battery started overheating. The process was straightforward, and they approved the repair quote from my local Batteries Plus without any hassle. Money was sent... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
I had a fabulous experience with Akko! My recent claim was handled very well, and I’m extremely happy with the outcome. Even LG was unable to help me because the product had been discontinued, but Akk... Vis mer
Phenomenal insurance. I feel assured to use my phone like it’s intended for: a phone. Akko has been very responsive to service requests and helped fix my phone. I would insure everything I own with AK... Vis mer
I've been with AKKO since 2022 and as a student they've been a lifesaver. Earlier this week, my headphones started having issues and Apple quoted me almost the full cost of a replacement after running... Vis mer
Informasjon om virksomheten
Skrevet av virksomheten
AKKO is the highest rated Gadget Insurance Provider on Trustpilot! As well as ranked as a top choice for device protection by the likes of Investopedia, Benzina, Gadget Review, Android Central, and other publishers. AKKO protection offerings combine affordability with an unparalleled claims experience. Our offerings start with phone protection plans as low as $5/mo and more comprehensive protection with bundled plans at $15/mo to cover a phone + r a range of personal devices, from laptops, tablets, and smartwatches to headphones, photography gear, and recording equipment. Families can take advantage of our household device protection plans, beginning at $25/mo to cover ALL the devices in your phone, ensuring every gadget is safeguarded under one simple plan. Business and group plans are also available for covering cellphones, tablets, laptops/chromebooks, and more. Reach out for a quote! What sets AKKO apart in the industry is our commitment to a seamless claims process. Customers benefit from same and next-day repairs, backed by an extensive network of over 3,000+ repair shops across the U.S. This ensures quick and dependable service nationwide, making AKKO a leader in the device protection market. With AKKO, you get a flexible, affordable, and comprehensive protection plan for the digital age.
Kontaktopplysninger
San Francisco, USA
- +1 (415) 523-9233
- contact@getakko.com
- getakko.com
Ingen tidligere historie av å be om anmeldelser
Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative
Har svart på 50 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av én uke
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
A++ Service
Everyone that touched base with me from the Akko team was truly wonderful and made the claims experience much more palatable than it otherwise could have been. Prior to filing my claim I was in touch with Google customer support since the phone was still under warranty and had a truly awful experience with them. But the team at Akko made the whole process so easy and convenient and always followed up to every email in an extremely timely manner. I will absolutely be recommending their services to everyone I know!!
Thank you note for recent claim
I have sincere gratitude for the outstanding support I received from Jerra regarding my recent claim. Her responsiveness and professionalism made all the difference in resolving the frustrating issue I experienced with the repair shop I was working with. I am so grateful for her effort in securing the proper replacement, and I will continue to be a loyal AKKO customer because of this experience. This level of dedication to customer satisfaction is what sets AKKO apart. I will not hesitate to recommend AKKO to friends and family based on my experience.
Easy communication
Easy communication. It took 24hrs for response. Due to having photos uploaded prior to inner screen malfunction, authorized refund.
Make sure send in estimates and receipts on a timely fashion. Refund turnaround was 12hrs.
Akko is the best value insurance
Akko is the best value insurance. I cannot recommend them enough!
Easy and fast process and great…
Easy and fast process and great communication!
AKKO is the best insurance you can get…
AKKO is the best insurance you can get for your phone. They’ve always been there for me when I need my phone fixed AKKO always gets the job done at a reasonable time. Thank you AKKO you are the best keep up the good work 😊
Smooth transactions was able to receive…
Smooth transactions was able to receive reimbursement for services the same day literally hours later. convenient repair right by my house. absolutely recommend
Recommended …
After figuring out how to file a claim everything went very smoothly. Fast response and was able to fix my phone in a timely manner.
Great company five stars
Very great company
Very great company. Very great response. Times very satisfied. Thanks, AKKO.
Nice service with pocket friendly plan…
Nice service with pocket friendly plan price
i love akko
i love akko! i honestly save money with their program. i choose akko over insurance on any of my products.
Claim processed promptly.
Pixel 6 Cracked Screen
I found that using the AKKO Cell phone insurance app to correspond with AKKO was not very responsive but using the desk top browser had very good response chat times; sometimes almost immediately!
Once the necessary claims documentation was submitted, it was very quickly sent to my designated payment source!
This was our first claim with AKKO in the 3 yrs we have had them as cell phone insurance and will continue to use them!!!!!
Very good service and fast
The service is super affordable
The service is super affordable, the customer services very on top of it, and they are honest! I’ve loved having this in my go to for ensuring my favorite products.
I really like AKKO insurance
I really like AKKO insurance
They are always responsive to claims, and are very fair on their payouts.
Great customer service
Akko’s customer service is very courteous and responsive. I feel confident in having my devices protected through the everything plan I pay for. It was pretty easy to file a claim and get help.
Never again
First, there isn't anyone you can speak to, and the other modes of communication are woefully lacking in responsiveness. I have waited days to get a text response, and the response repeats a previous response or asks for additional documentation previously sent.

Svar fra AKKO
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