AKKO Anmeldelser 

786
•
TrustScore 4.5 av 5

4,7

Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon

For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon

Se hva andre synes

Vurdert til 5 av 5 stjerner

I had to file a claim when my S23 Ultra battery started overheating. The process was straightforward, and they approved the repair quote from my local Batteries Plus without any hassle. Money was sent... Vis mer

Vurdert til 5 av 5 stjerner

I had a fabulous experience with Akko! My recent claim was handled very well, and I’m extremely happy with the outcome. Even LG was unable to help me because the product had been discontinued, but Akk... Vis mer

Vurdert til 5 av 5 stjerner

Phenomenal insurance. I feel assured to use my phone like it’s intended for: a phone. Akko has been very responsive to service requests and helped fix my phone. I would insure everything I own with AK... Vis mer

Vurdert til 5 av 5 stjerner

I've been with AKKO since 2022 and as a student they've been a lifesaver. Earlier this week, my headphones started having issues and Apple quoted me almost the full cost of a replacement after running... Vis mer

Informasjon om virksomheten

  1. Gadgetforsikringsselskap

Skrevet av virksomheten

AKKO is the highest rated Gadget Insurance Provider on Trustpilot! As well as ranked as a top choice for device protection by the likes of Investopedia, Benzina, Gadget Review, Android Central, and other publishers. AKKO protection offerings combine affordability with an unparalleled claims experience. Our offerings start with phone protection plans as low as $5/mo and more comprehensive protection with bundled plans at $15/mo to cover a phone + r a range of personal devices, from laptops, tablets, and smartwatches to headphones, photography gear, and recording equipment. Families can take advantage of our household device protection plans, beginning at $25/mo to cover ALL the devices in your phone, ensuring every gadget is safeguarded under one simple plan. Business and group plans are also available for covering cellphones, tablets, laptops/chromebooks, and more. Reach out for a quote! What sets AKKO apart in the industry is our commitment to a seamless claims process. Customers benefit from same and next-day repairs, backed by an extensive network of over 3,000+ repair shops across the U.S. This ensures quick and dependable service nationwide, making AKKO a leader in the device protection market. With AKKO, you get a flexible, affordable, and comprehensive protection plan for the digital age.


Kontaktopplysninger

4,7

Enestående

TrustScore 4.5 av 5

786 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Ingen tidligere historie av å be om anmeldelser

Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative

Har svart på 50 % av de negative anmeldelsene sine

Svarer vanligvis i løpet av én uke

Slik bruker virksomheten Trustpilot

Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.

4,7

Alle anmeldelser

(786)

154 anmeldelser i de siste 12 månedene

Skriv en anmeldelse
Virksomhetene kan ikke betale for å skjule eller tilby belønning for anmeldelser på Trustpilot. Anmeldelser er meningene til individuelle brukere og ikke Trustpilot. Mer informasjon

Vurdert til 5 av 5 stjerner

A++ Service

Everyone that touched base with me from the Akko team was truly wonderful and made the claims experience much more palatable than it otherwise could have been. Prior to filing my claim I was in touch with Google customer support since the phone was still under warranty and had a truly awful experience with them. But the team at Akko made the whole process so easy and convenient and always followed up to every email in an extremely timely manner. I will absolutely be recommending their services to everyone I know!!

16. september 2025
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Thank you note for recent claim

I have sincere gratitude for the outstanding support I received from Jerra regarding my recent claim. Her responsiveness and professionalism made all the difference in resolving the frustrating issue I experienced with the repair shop I was working with. I am so grateful for her effort in securing the proper replacement, and I will continue to be a loyal AKKO customer because of this experience. This level of dedication to customer satisfaction is what sets AKKO apart. I will not hesitate to recommend AKKO to friends and family based on my experience.

11. september 2025
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Easy communication

Easy communication. It took 24hrs for response. Due to having photos uploaded prior to inner screen malfunction, authorized refund.
Make sure send in estimates and receipts on a timely fashion. Refund turnaround was 12hrs.

13. september 2025
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

AKKO is the best insurance you can get…

AKKO is the best insurance you can get for your phone. They’ve always been there for me when I need my phone fixed AKKO always gets the job done at a reasonable time. Thank you AKKO you are the best keep up the good work 😊

11. september 2025
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Recommended …

After figuring out how to file a claim everything went very smoothly. Fast response and was able to fix my phone in a timely manner.

3. september 2025
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Pixel 6 Cracked Screen

I found that using the AKKO Cell phone insurance app to correspond with AKKO was not very responsive but using the desk top browser had very good response chat times; sometimes almost immediately!

Once the necessary claims documentation was submitted, it was very quickly sent to my designated payment source!

This was our first claim with AKKO in the 3 yrs we have had them as cell phone insurance and will continue to use them!!!!!

10. august 2025
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Great customer service

Akko’s customer service is very courteous and responsive. I feel confident in having my devices protected through the everything plan I pay for. It was pretty easy to file a claim and get help.

27. juli 2025
Anmeldelse skrevet uten oppfordring
Vurdert til 1 av 5 stjerner

Never again

First, there isn't anyone you can speak to, and the other modes of communication are woefully lacking in responsiveness. I have waited days to get a text response, and the response repeats a previous response or asks for additional documentation previously sent.

27. juli 2025
Anmeldelse skrevet uten oppfordring
Logoen til AKKO

Svar fra AKKO

Hi there Joel,

Thank you for taking the time to write your review here. We’re happy to report that this claim has been fully resolved with a waived deductible, and we would like to shed some insight on what happened to cause the delay and how we’re improving moving forward.

Upon reviewing your case, our team discovered that when your communication transitioned from our chat messenger to a text message, it was inadvertently routed to a test account that is not monitored by our live support team. As a result, your messages were not seen or responded to in a timely manner.

Our product and engineering teams are actively working on a solution to prevent this routing issue from recurring. While we know that doesn’t excuse the delay and frustration you experienced while we resolved your claim, we appreciate your feedback, which helps us enhance our service and ensure a smoother experience for our customers in the future.

Thank you.

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