Always great to shop at the best jewellery store in Hatton Garden. A family business where the staff are polite, professional and friendly offering excellent jewellery and advice. Our go to shop in th... Vis mer
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For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
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Excellent service. I have used Gems twice recently, for an engagement ring and then two wedding rings. We have dealt with Victoria and Jas who have both been very helpful. Victoria was great when... Vis mer
Jas and the team at Gems are exceptional. Over the last 10 years I have bought several items of jewellery including my wife’s engagement ring and our wedding rings. On occasions I have asked f... Vis mer
I needed to resize a ring. The staff was very friendly and helpful. But the results of resizing were disappointing. The shape of the front part of a ring had been lost, it became different. It wa... Vis mer
Selskapet har svart
Informasjon om virksomheten
Kontaktopplysninger
87a Hatton Garden, EC1N 8QQ, London, England, Storbritannia
- 02078310505
- sales@gemshattongarden.com
- gemshattongarden.com
4,6
Enestående
23 anmeldelser
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Beautiful redesigned pendant
I went into Gems wanting to redesign an old ruby pendant that my mother gave me. The staff were so helpful with understanding exactly what I wanted and they created such a beautiful bespoke piece for me. I’m so happy with my new pendant and I’ll definitely be visiting Gems again.
24. oktober 2022
Anmeldelse skrevet uten oppfordring
Engagement ring
I went in looking for an engagement ring with my partner and the lovely staff at gems really guided us and helped us to pick the most beautiful ring for my engagement. The staff were really helpful and knowledgeable .
1. oktober 2022
Anmeldelse skrevet uten oppfordring
Now I own investment gold
I needed to resize a ring.
The staff was very friendly and helpful. But the results of resizing were disappointing. The shape of the front part of a ring had been lost, it became different. It was visible without any measurements.
The shop didn't even acknowledge it was their mistake.
6. november 2020
Anmeldelse skrevet uten oppfordring
Svar fra Gems Jewellers
I’m sorry to hear that you felt the results of the resizing were disappointing. Upon collecting the ring from our premises you did not raise any concerns about the shape. This was only brought to light when you visited the store a week later.
We explained to you that the perception of the ring may look different as it was made larger; the ring would not look identical to the ring prior to resizing as we have added extra metal to the bottom of the ring. No changes were made to the top of the ring and no changes were visible to the naked eye by yourself when you had collected it, our workshop (over 25 years experience) and the shop staff (also over 25 years experience).
On your second visit you asked us if metal could be added to the top of the ring; we explained to you that this is not possible as the ring you had purchased from a third party was hollow. We also reiterated the fact that the top of the ring was an area the goldsmith would not touch because it was a hollow ring.
We take client feedback at Gems very seriously and would like to invite you to the store to speak to our goldsmiths should you wish to discuss further. Please contact us at sales@gemshattongarden.com.
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