I love the gem joy jewelry and experience! I bought a necklace for my grandchild several years ago and recently a bracelet for myself. Even years ago, it was made clear in the company’s description th... Vis mer
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I have purchased several GemJoy items - a couple for me, a few as gifts. They are unique, pretty, and magical. People notice and comment when I’m wearing them, and then they are so surprised when... Vis mer
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Everything exactly as described. Nice packaging and prompt service too. I ordered one for my daughter, who absolutely loved it. Later on, I bought one for myself. I love that there’s no substitution f... Vis mer
Definitely not what i thought i was getting. I even thought i did enough research but everything and every video I watched showed that once the braclet was on you you could get all of the things that... Vis mer
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Informasjon om virksomheten
Skrevet av virksomheten
GemJoy: Wear the Wonder. See the Magic. GemJoy is the pioneer of Augmented Reality (AR) Jewelry and accessories, designed to deliver immersive magic you can see, share, and hold. Hand-assembled in California, each piece serves as a 'Digital Gateway' to fantastical worlds. By using the GemJoy App as your 'Magic Lens,' you reveal hidden 3D stories—from fire-breathing dragons to ethereal fairies—that spark wonder across generations. Our proprietary optical gems are precision-engineered to bridge the gap between fine jewelry and cutting-edge tech. We believe in 'Magic without Risk,' which is why every order is backed by our 30-Day Happiness Guarantee. Whether you are viewing through a smartphone today or smart glasses tomorrow, GemJoy is your invitation to the future of imagination.
Kontaktopplysninger
USAs ytre småøyer
- hello@gemjoy.com
- gemjoy.com
3,6
Middels
64 anmeldelser
Ingen tidligere historie av å be om anmeldelser
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False advertising, Don’t buy!!
I’m leaving a bad review for this company because I purchased a bracelet from them and I feel the company intentionally misrepresents how the jewelry works. Also, if you return the item as I did in perfect, unused condition you don’t receive a full refund.
The bottom line is don’t be misled by their ads showing images of fairies or butterflies fluttering about the jewelry because it’s false advertising, you won’t get that experience at all. The jewelry doesn’t do what their ads show, the interaction comes from using your iPhone and their app.
14. februar 2025
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Ordered 3 bracelets 3 week's ago
Ordered 3 bracelets 3 week's ago, have yet to receive any!
No customer service either
Scam, protect yourselves
27. februar 2025
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Magical Bracelet
Wonderful product and excellent customer service. This is a small business that is quick to be responsive to any questions. My bracelet is high quality and the mechanism to adjust is very smooth and will stay in your desired position. I love telling children I have a "magical" bracelet! Such a delightful and fun piece of jewelry. The dragon even gets angry and will turn red! lol!
24. januar 2025
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I’m still trying to get a refund
I’m still trying to get a refund. These gems are glass over a piece of colored paper and are very poorly made. The whole idea is a big ripoff. You can get augmented reality on your phone (you need your phone for gem joy) for free.
20. desember 2024
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Great customer service
Great customer service! Gem Joy has been prompt and responsive. Anytime I've had a question they've responded. When our post office was slow at recognizing us as customers, gem joy gladly found another shipping solution. Thanks Gem Joy!
15. januar 2025
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I recently bought the bracelet
I recently bought the bracelet. It is a beautiful, high quality unfortunately I live alone and so I am unable to wear it as it is virtually impossible to put on and take off on your own - unless I am being thick and there is another way other than the one I have tried.
5. januar 2025
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Mislead
Ok. When I ordered this product
Firstly I didn't see any sign that you needed a phone to view it. Yes, I'm old and obvs stupid bit with AI these days, I thought it just happened.
So I ordered one. ...
Firstly I appreciate it's coming from USA but no indicator how long it would take
Secondly, I ordered the gem on a bracelet chain and not a watch strap
Third. I reached out to them about returning item, the creator of 'spreading of joy' replied saying so sorry it didn't work out for you, here's a return label.
NO CARRIER DETAILS. NO WAY 2 SEE DROP OF POINTS. NO IDEA IF THEY GONNA CHARGE ME THE £18 , THEY CHARGED ME
Normally I have 2 come on here 2 get a response and I can assure you, I don't post on here a lot
Ok. Just had another look see and if you actually go on gemjoy, there is absolutely no way to contact a responsive person working gemjoy. I'm fuming. To recieve an email from, I imagine with the name as spreader of joy !!!! That possibly that was the head honcho, owner, director etc I HATE UP AND COMING COMPANIES THAT MISLEAD AND DECIEVE CUSTOMERS AND THEN WHEN THEY WANT TO RETURN AND DISPUTE ORDER/ITEM/INFORMATION, ITS IMPOSSIBLE
OMG YOU WOULD THINK UR DEALING WITH AN ONLIBE SCAMMING INTERNATIONAL COMPANY
SICK OF IT. ..🤮🤢🤑😷😢😭😱😫😠☠️💩
27. desember 2024
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Svar fra gemjoy.com
Hi Simone, we hear your frustration loud and clear. Looking back at 2024, we sincerely apologize for the logistical hurdles you faced. International shipping and UK customs were a significant challenge for us as a growing company, and we have since completely overhauled our systems to ensure this never happens again.
Today, we use Shopify Managed Markets, which calculates all duties and taxes (like that £18 VAT/fee) upfront and bundles it into the purchase price so there are no surprises at your door. We’ve also launched a Self-Service Return Portal for international that provides clear carrier instructions and local drop-off points, removing all the guesswork from the process.
Regarding your order: We clearly missed the mark by sending a watch strap instead of a chain. That was a human error, and we are truly sorry for the added frustration. As for the ‘Spreader of Joy’ title—that is the personal signature of Noelle, one of our dedicated support team members. She uses that title because her genuine goal is to make every interaction a positive one, though we realize how that can feel mismatched when you're dealing with a shipping error.
We have reached out to you privately to confirm that your order and shipping fees were fully refunded. Thank you for your candor; it’s feedback like yours that helped us build the professional, transparent, and internationally-ready GemJoy we are today.
Don’t give them your hard earned money!
Total scam. Shorted me one bracelet. Asked to return the two I did receive for a full refund and they shorted my refund. They say they have a 14 day guarantee and these were returned during that time frame. They do not post that they will take out shipping and restock fees when they are returned. DO NOT FALL FOR THIS SCAM like I did and learn from my mistake. i hope I saved your hard earned money - mine was robbed.
14. januar 2025
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Definitely not what i thought i was…
Definitely not what i thought i was getting. I even thought i did enough research but everything and every video I watched showed that once the braclet was on you you could get all of the things that the app offers you. However everything is actually on your phone and you watch it on your phone you are not watching this actually happening on your arm and on your braclet it self. WATCHING EVERYTHING ON YOUR PHONE. I WAS INCREDIBLY DISAPPOINTED 😞
11. januar 2025
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Svar fra gemjoy.com
We’re truly sorry to hear this wasn’t the experience you expected. 💛
GemJoy experiences are viewed through your phone or tablet (glasses soon)—the gem becomes the marker that brings the animations to life. It sounds like our product pages didn’t make that clear enough at the time you ordered, and we completely understand how that could feel disappointing.
Since then, we’ve updated every product page with photos and videos showing exactly how GemJoy is used, along with a full demo so no one is left guessing. Our intention is never to mislead—only to create magical, joyful moments. We see that your orders have been fully refunded.
The service and help from Gem joy is…
The service and help from Gem joy is absolutely brilliant.
They have a speedy no fuss policy which is so unusual with online retailers these days.
Noelle who assisted me with a small problem was fantastic and a credit to the company.
Brilliant product too.
2. januar 2025
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Between customer service and magical gifts🌸
The customer service was outstanding from GemJoy. During the Christmas rush, my order was delayed and temporarily lost in shipping. I contacted GemJoy and the order was promptly filled again and sent. My granddaughters loved their bracelets! There are multiple interactive holograms to be used with the bracelets - something for everyone! And then the original order was received and I contacted GemJoy to return it. Customer service told me to keep it and spread the Joy! A couple more girls gifted with this fantastic and magical gift!🌸💕🎄. TY GemJoy and Noelle!
23. desember 2024
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10/10!
I had amazing customer service and support! We were accidentally sent the wrong item and it was immediately fixed! My daughter could not be happier with her gift. It is gorgeous and so fun!!
18. desember 2024
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Definitely not as advertised
Definitely not as advertised. You have to look into your phone to see anything, but they show you it on the outside on top. Very misleading. Going to contact BBB. It’s a scam
25. desember 2024
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Svar fra gemjoy.com
Hi Ray, we’re sorry to hear that GemJoy wasn't what you expected. We take accusations of 'scams' very seriously because we pride ourselves on being a transparent, tech-forward company based on Augmented Reality (AR).
To clarify for our community: GemJoy is designed as a digital-physical hybrid. Your smartphone acts as the 'magic lens' that reveals the 3D world hidden within the jewelry. While science hasn't yet reached the point of creating physical holograms that float in thin air without a device, we strive to make this clear in our videos, product descriptions, and packaging.
Most importantly: There is no risk to your purchase. We have a 30-Day Money-Back Guarantee and a Self-Service Return Portal designed for this exact reason. If the AR experience isn't what you were looking for, we want to make sure you receive a full refund immediately. We want every customer to feel they've received exactly the magic they were looking for.
ordered three bracelets only received…
ordered three bracelets only received two. These are cheap glass not gems at all and do not function as advertised.
25. desember 2024
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Svar fra gemjoy.com
Thank you for bringing this to our attention. First and foremost, we sincerely apologize for the shipping error—receiving two bracelets when you ordered three is a mistake on our part, and we want to get that third piece (or a refund) to you immediately.
Regarding the materials: We use Premium High Clarity Domed Glass specifically because they possess the clarity and facet-precision required for our Augmented Reality (AR) technology to 'lock on' and create the animations. While natural stones often have internal inclusions that interfere with the digital magic, our domed glass acts as a high-tech canvas for the 3D experience.
We also want to ensure you get to see the 'magic' we advertised! Remember, your smartphone is the 'magic lens'—the animations appear through your screen when you point the GemJoy app at the jewelry.
NOT HAPPY
NOT HAPPY, THEY MISLEAD YOU TO THINK ITS ACTUALLY ON THE SPOT YOU CAN ONLY SEE IT THROUGH YOUR PHONE, THEY ARE MISLEADING..... I WILL BE TAKING THIS Further, MY HUSBAND HATES IT, I BOUGHT IT FOR HIM WHAT A JIP.... GEM JOY SUCKS!!
25. desember 2024
Anmeldelse skrevet uten oppfordring
Svar fra gemjoy.com
We are truly sorry that this wasn't the experience you were hoping for, especially since this was a gift for your husband. We never want a GemJoy piece to be a source of frustration.
To provide some clarity: GemJoy uses Augmented Reality (AR), which requires a smartphone as a 'magic lens' to reveal the 3D animations. While we look forward to the day science creates physical holograms that float in the air, currently, the app is the only way to unlock the hidden world inside the GemJoy.
We want to make this right immediately. You are covered by our 30-Day Risk-Free Guarantee, and we have a Self-Service Return Portal where you can initiate a full refund in less than a minute. We have also reached out to you privately to ensure Noelle or another team member can personally assist you. We want to ensure you aren't 'stuck' with a product that isn't the right fit for your family.
Missing Jewerly
Ordered four pieces for my four daughters and paid express shipping to receive by Christmas. Two pieces came the other day and the last two pieces today. One box is EMPTY. How do you forget to put your entire product in the box. I'm heartbroken and floored. Which daughter gets the empty box?
24. desember 2024
Anmeldelse skrevet uten oppfordring
Svar fra gemjoy.com
Hi Michelle, looking back at this experience from 2024, we still feel the weight of that Christmas morning mix-up. We are so glad we could get those replacements to you, but we used your feedback to fundamentally change how GemJoy operates.
Since 2024, we have completely transformed our fulfillment process. We now use a 'Triple-Check' system:
Digital SKU Verification: Every item is scanned into the box.
Precision Weight-Scale: If a box is even 1 gram off, it is automatically rejected.
Smart-Split Notifications: Our system now clearly alerts customers if an order is arriving in multiple packages.
We’ve come a long way since that holiday season, and it’s customers like you who helped us build a more reliable, 'magical' experience for everyone. Thank you for staying with us through the growing pains.
This is the worst company ever…
This is the worst company I have ever been affiliated with besides Joann fabric, I ordered mine says it was delivered December 19. I still don’t have it. I contacted them and they will not respond. Please do not buy from them even though they are in United States America in California and not China I think I’d rather buy from China. My next stop is the BBB so more power to them!!!
23. desember 2024
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Svar fra gemjoy.com
Hi!, we hear your frustration, and we are truly sorry that your holiday magic was interrupted by a delivery issue.
We take great pride in being a California-based company that assembles and ships every single GemJoy right here in the USA. Because we aren't shipping from overseas, we have much more control over solving these issues when they arise.
It appears your package was marked 'Delivered' by the carrier on Dec 19th, but we understand that 'Delivered' doesn't always mean it reached your hands. Whether it was a carrier mis-scan or a missing package, we want to make it right. We have searched our records and are concerned to hear you didn't receive a response—we’ve reached out to you privately just now from a priority channel to ensure Noelle or a lead team member can personally resolve this for you today.
You shouldn't have to choose between 'Made in USA' and great service. We’re going to prove that you can have both.
I absolutely love this bracelet
I absolutely love this bracelet. It’s great fun and beautiful to wear. The app is super easy to use and the effects are brilliant.
It was dispatched very quickly and arrived in the UK in just over a week. Would highly recommend.
18. desember 2024
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I was accused/suspect of fraud unwarranted
I ordered a set of (3) bracelets on Dec 9, 2024, expecting to receive before xmas. As according to their ship dates should receive before then. However. 3 days later I receive an email saying "Your order has been canceled". Order #45534 has been canceled because we suspect it is fraudulent. Shows my refunded items and amount of $328.49. However, I paid with gift card and that card has not been credited that amount as of today Dec 17 2024!!
I was soo upset receiving that msg, I couldn't see straight. Sent reply to ask what/why, but haven't gotten any response! Sent several msgs via their website contact info, but still no reply back from them! Couldn't find a phone number. But left mine in my many msgs back to them. But nothing!! I've never been soo insulted, humiliated, angry, distraught. Not sure why or what they thought and targeted me with suspect fraud!!! I used a gift card to make my purchase, so it's a prepaid card!! Previous placing my order I inquired about using a gift card, and received "You should be able to use the gift card at check out.
✨Noelle ✨ Customer Success Manager And Spreader of Joy"
So, I don't know what they're considering suspect fraud. I feel like I've been black listed, but don't know why. I've sent multiple msgs to them but no reply!! Can't find a phone number to reach out to them to find out why they made that determination. Also, some of the messages I sent were returned as "failure notice" MAILER_DAEMON@___.. Did they block me??? IDK
So here I'm at an impasse! I don't have gifts I ordered for my nieces for xmas. They charged my visa gift card for the purchase, but order has been xceled. But no refund/credit to my gift card. Have messaged them to inquire about why, no reply/response from them. I'm totally screwed at this point. I've never, ever been soo insulted in my life. They have all my info, i.e., name/address/email/ph #, credit card imfo. So why have all that info if not going to use it??? They could've/should've contacted me if something seemed "suspect" instead of just assuming "suspect fraud"!!! Why else do we provide all the Info?? Oddly, I don't typically shop on-line as I am skeptical about scams/fraudulent. Hate putting my info out there. But I took a chance this time to place an order "on-line" and see what happened!! I was already discouraged, thought I needed to jump on the bandwagon by ordering on-line and so I did, and thus I get screwed!!! Sooo not only did I not receive the gifts I needed/wanted for my family, but now I have to get something else in time for xmas plus I'm out $330 that I need to purchase additional gifts. So does anyone have a ph # ID be able to contact someone at Gem Joy?? Please advise! Thank you Cathy
13. desember 2024
Anmeldelse skrevet uten oppfordring
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