Gemini Accident Repair UK Anmeldelser 

LET ME LEAVE WITH MY CHILDREN IN AN UNSAFE CAR. They removed a bolt from my tie rod sleeve and never replaced it meaning the vehicle is TOTALLY UNSAFE TO DRIVE - I’ve been driving my kids around in this car for weeks whilst awaiting re-repairs - GEMINI HAVE HAD TO NOW PAY FOR A COURTESY CAR AS MY CAR IS NOT SAFE TO DRIVE.

They did horrific repairs - for which my review is below (filter 1*) all the independent assessor report verifies the shoddy work done AND SOME.

As Mercedes are now having to redo EVERYTHING GEMINI CLAIMED TO DO AND SOME. They also raised SERIOUS CONCERNS as my tie rod sleeve adjustment clamp is completely missing its pinch bolt and nut. Mercedes have said I’m so lucky me and my children aren’t dead because of Geminis fault, I’ve raised this with my insurer to make sure THEY DONT USE THIS BACKSTREET GARAGE.

Messed up the repairs, caused MORE damage to inside and outside of my car because they’re sloppy and lazy - they’ve resprayed over the existing paint on the other side - there’s overspray all over the vehicle. Because they cannot be bothered to cover the car before spraying - they’ve sprayed over the inside of the petrol cap and the VIN number. The mechanic asked me who on earth this was taken to as the steering’s misaligned, the doors are totally not aligned and they’ve caused more damage than they’ve fixed!

I’ve requested the report and will post it in here - no way Gemini is trying to bury this MASSIVE SAFETY HAZARD with bot 5* reviews.

Andrea is the worst most rude human I’ve ever met in my life - can’t leave a review without including that piece of work.

Disappointing service and a lack of accountability

My partner’s BMW 220d was repaired by Gemini Wakefield following a rear-end collision in August.

On the very day we collected the car, the right rear light developed a fault. We had owned the car for three years without any issues with it before this point.

Gemini arranged to collect the car again and carry out further work on the light. When the car was returned, we were told it had been repaired, and the light was working correctly. Naturally, we took this to mean the issue had been fixed.

Around two weeks later, the exact same fault returned.

We have since been told that the problem is apparently caused by a burnt-out plug, that this is a common fault on these BMWs, and that it is unrelated to the accident repairs.

What I find difficult to accept is that the fault appeared on the day the car was returned from the original repairs, temporarily disappeared after Gemini worked on it, and then returned a couple of weeks later. Yet we are now being told it has nothing to do with the work carried out.

I am also extremely disappointed to learn that the work undertaken during the second visit may apparently have been a temporary repair or a goodwill gesture. Nobody told us this when the car was returned. We were told the light had been repaired, and we left with the reasonable understanding that the problem had been resolved.

Had we been told it was only a temporary fix, we could have decided whether to accept that or investigate the problem further ourselves. Instead, that decision was taken out of our hands, and we have been left dealing with the same fault again.

If Gemini chose to work on the right rear light and told us it had been repaired, I expect Gemini to stand behind the work it carried out. If the repair was only temporary, that should have been clearly explained from the outset. If Gemini believes its work has nothing to do with the fault returning, then I expect a proper explanation of what was done and why that conclusion has been reached, rather than simply being told it is a common BMW fault.

So far, I have not received the clarity or accountability I would expect. Rather than properly addressing the questions being raised, I have been left feeling that the matter is being brushed aside.

The car is now unusable because the right rear brake light is not working. This has become a prolonged and frustrating situation, with us caught between Gemini and the insurer while trying to get a straightforward answer about work that Gemini itself carried out.

I am not claiming to be a mechanic, nor am I saying I can definitively prove what caused the fault. However, I do not think it is unreasonable to expect a repairer to explain what work was performed, be transparent about whether that work was temporary, and take responsibility for the quality of its own workmanship.

I would like Gemini Wakefield to respond publicly and contact me directly to explain exactly what was done during both visits, why the second repair was apparently temporary if that was the case, and what it intends to do to resolve this.

The issue is not simply that a fault has occurred. It is the lack of transparency and the feeling that, now the problem has returned, nobody wants to take responsibility for dealing with it properly.

Absolutely fantastic service from start to finish! The team were professional, friendly, helpful and kept me informed throughout the whole repair process.
The quality of the work was excellent, and my car was returned looking fantastic — honestly, I couldn’t be happier with the result. They went above and beyond to make sure everything was done properly and made the whole experience completely stress-free.
I would highly recommend them to anyone looking for a reliable, professional and trustworthy car repair service.
5 stars without a doubt! 🌟🌟🌟🌟🌟 Thank you so much for the amazing service!

Well.
Firstly I was sent here via my insurance company. Never heard of them to be honest.
What a lovely experience.
Jane who dealt with everything, and I mean everything from start to finish was superb.
A real asset to this company.....
Repair carried out to good standard, in good time, with progress reported via Jane on steps being taken.
Didn't speak or deal with any one from the repair shop as Jane sorts it all out.
So once again.
A super five star service for JANE especially, and of course the team.
Thank you.....
Kevin

Excellent service and a great repair

Recently used Gemini Plymouth through insurance claim from accident. Can’t thank them enough for their friendly patient and understanding throughout. Staff on phone calls fully kept us up to date on all they could . Loan car was great and even though repair not done I am sure if you needed to use this garage at any time their service would be as good and friendly as well .

The service from Gemini, Rotherham was amazing. The reception staff were lovely, the assessors were great and explained everything to me. I was updated regularly on how the repair was progressing. My car looked fabulous when I went to collect it and the interior had been valeted too. Smelt like a new car. Thank you so much for looking after me and my car.

Very disappointed with the service from Gemini in Hoddesdon. They have had my car for over 12 days now, with the expected completion date being repeatedly pushed back. The insurance company has provided very little in the way of updates or communication, leaving me constantly chasing for information.

Unfortunately, the communication from the girls I’ve spoken to on the phone has also been extremely frustrating, with their manner coming across as very patronising rather than helpful or understanding.

I appreciate that repairs can sometimes take longer than expected, but the lack of communication and customer service has made the whole experience incredibly stressful and disappointing.

I’ve just got my car back from the Gemini repair center at Mullacott Cross after someone reversed into me.
I don’t normally write reviews, but I’m so impressed by the service I wanted to give some feedback.
Everyone I’ve spoken to has been so courteous and obliging, and my car has been delivered back to me with an excellent bodywork repair and it has been cleaned inside and out.
I’m very grateful for the excellent service and I wouldn’t hesitate to recommend them.
Thank you everyone at Gemini!

Exceptional *****
My vehicle needed repair (from a no fault claim incident), at the point I was due to return to work having had an Operation - leaving me with no transport.
It was a very stressful situation as the Car Hire Company faultered at getting a car to me (some 50 mins away)
Gemini have been amazing across the board. The lady who i spoke with several times, put my mind at rest regarding trying to turn repair round as quickly as possible. Delivery/collection drivers, Wayne & Shaun were prompt on both occasions, courteous, polite & very understanding. Steve (I believe to be Manager) confirmed repair completed as quickly as possible.
My vehicle has been returned, fully valeted & petrol topped up
In brief : exemplary customer care from all. Empathetic to my situation, courteous at all times
Thank you All for your reassurance from the stressful situation I found myself in

My mother's motability car has been returned with immaculate body repair work...we are delighted. The service all round was an excellent and pleasant experience. The driver delivering the car was very professional; messaging and updates on progress was second to none; the receptionist is a credit and treasure to the company...the most patient, professional yet kindly and sympathetic voice at the end of the phone! Thank you all, a fantastic job.

The customer service was excellent during the arrangement for repairs. They were clear with communication and i find the software that they work with to take photos of the damages very smooth.

The moment i picked up my car, they also washed and cleaned the exterior and interior. Happy with the service they provided.

Receptionist was lovely.

I had a low speed accident in my Audi Q3 which resulted in significant damage to front offside wing and lights my insurance company nominated Gemini Barnstaple for the repair They have been nothing but excellent all the way from collection to return and all managed in 5 working days. Communication was excellent and all promises were met.A premiership example of outstanding customer service

Very disappointing experience with Gemini.

First off reception was absolutely clued and useless.

My car was returned to me the first time with a side skirt coming away and a broken catalytic converter vibration damper. Before they collected the vehicle, I had been driving it for around 3–4 weeks with no issue whatsoever with the vibration damper. When I raised this with them, I was simply told it was “wear and tear” and there was nothing they could do about it. I found that response completely unacceptable.

On top of that, when I got the car back, the side skirt was visibly half detached. I reported this immediately and was told they would need the car back in to inspect it and order parts. This was in July.

We are now in September.

When they finally collected the car for the second repair, I was told it would take one day. Instead, they kept the car for eight days.

After all that time, the car has been returned again and the passenger-side door is still visibly out of alignment with the side skirt.

So after multiple collections, weeks of waiting, missed timescales and repeated repair attempts, the car is still not right.

What has frustrated me most is the lack of ownership. I can accept that repairs sometimes go wrong, but I expect a professional repair company to acknowledge issues, communicate properly and return the vehicle in the condition it should be in.

Sadly, that has not been my experience here, and I would not recommend Gemini based on the service I have received.

Gemini ARC Huntingdon were totally professional from start to finish. My Renault 4 had taken a knock and I was on holiday in Wales but Joanne, Tina and the whole Gemini Team were really friendly, helpful and understanding at a time that can be pretty stressful for any motorist. They walked me through everything the repair team were going to work on and sorted me out with a decent courtesy car as well. They kept me informed of my cars repair progress from start to finish. You can really tell they take pride in their work and the experience they provide for there customers.

My insurance company used Gemini recently when a lady ran into the back of my car . They were amazing from start to finish .. amazing communication and timeline was bang on .. lovely staff and the delivery /pick up
Drivers were very nice ! Thank you

I had my house broken into and my car key/car stolen. It was recovered but damaged. My insurer passed the repair to Gemini who promptly sent a recovery vehicle plus a courtesy car on the same day, 24 hours after the incident.

They stayed in touch throughout the whole process with a call every couple of days and the car being away for just a little over two weeks. Close to the final fitting of a new transponder I needed to bring proof of ownership and ID to their office which was a few miles away from me. The office staff were friendly but professional and understanding (Thanks Andrea) as they were aware of my circumstances. While I was there they offered me the chance to inspect the car as the major damage had been repaired and brought the car out of the workshop for me to have a look at.

The car was ready first thing the next morning and I got there just before 0730 (I have to work at 0900) and everything was practically ready to go.

The repair work is fantastic and looking like new. I can't fault the office staff. Thank you for a lovely experience, I just wish my circumstances were a little bit better. I wish you best of luck - Dave (V0101921). Enjoy the chocolates, you deserve them!

Repair arranged by LV. Everything was handled very well including the guy who collected the car noticing a scuff on the other end of the bumper and suggested I ask for a price to repair that at the same time.

Quote was £100 which I was happy with.

Car returned, looked great.Excess payment was £300. I asked if there was an addition of £100 to pay too? I'm always honest.

He phoned his Gemini office who said it was OK, payment was £300 which I paid.

Had a call demanding payment of the £100 + VAT today.

(I wasn't told the quote was + VAT.)

I have expressed my disappointment but paid the £120.

Dispite multiple opologies, I have gone from elated with the repair and customer service, to feeling pretty annoyed.

I was in customer service alll my working life and this seemingly trivial amount is exactly the sort of thing that turns elation to never using companies again.

Sometimes it pays to not be so pedantic. Pity for just £120.

Every stage was communicated to me and they even came and collected my locking wheel nut which I had removed in my haste to empty the car...brilliant. all the phone and email Comms were spot on and the guy who delivered it back to me ... So professional and polite and helpful. Thoroughly impressed. I hope I never get rear ended again but would have complete peace of mind knowing my car was being dealt with by Gemini Luton. THANK YOU.

Gemini ARC Hoddesdon was selected by my insurer. They have provided me with a first class service keeping me informed throughout. The repair was completed quickly.