Excellent service. My laptop was collected, efficiently repaired and returned to me within the same day. Clear communication was provided throughout the process. Well worth the amount charged and woul... Vis mer
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Have had 2 laptops repaired by Aamir and the team. Both repairs done very quickly with no issues. Was kept abreast of repairs - even when fault diagnosis took longer than was originally ex... Vis mer
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An excellent service from the team at GC - they couldn’t have been more helpful with a hard drive issue on my iMac which essentially died. They swapped it out in the machine and retrieved a vast amoun... Vis mer
Aamir replaced the screen on my laptop after I had dropped it. The process of diagnosing and picking up the laptop was very efficient, it took a bit longer to get the right part than expected due to E... Vis mer
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Informasjon om virksomheten
Skrevet av virksomheten
Geeks Callout is providing PC Repair service in London, Oxford and around areas, Same day at your home or office. Our highly trained PC experts come out to your place to repair PC, Laptop and Mac. Geeks Callout engineers are qualified and insured professionals to look after your IT Gadgets at your convenient date, time and place. Geeks Callout offers free pick and delivery service. Geeks Callout has no fix no fee policy and offer 100% labour refund if customer is not satisfied with the service.
Kontaktopplysninger
32 Barnes Avenue, London, Storbritannia
- 02032905190
- aamir@geekscallout.co.uk
- geekscallout.co.uk
Exercise caution when getting your device repaired by them.
A few months ago, I contacted this business and spoke to Aamir, who quickly arranged for a technician to come and repair my computer. However, on the day of the appointment, the technician could not make it due to health issues, so I had to reschedule. On the second attempt, the technician Kamran arrived late for the appointment.
I had a frustrating experience with a technician who seemed to be incompetent. Initially, he claimed that the issue was with my motherboard. Later, he changed his diagnosis and said the problem was with my PSU. Then, he suggested that it was a RAM issue. Eventually, he recommended that I let him take my computer to his lab to fix the problem.
In order to retrieve my computer, I had to contact Ammir multiple times. He appeared to be incompetent and distracted while conducting business from his vehicle, making it difficult to reach him. On the fifth attempt, he finally answered and informed me that my computer's motherboard was beyond repair and needed to be replaced. He charged me £650 to replace the motherboard instead of fixing it.
Unfortunately, it took over a month to get my computer back. Upon inspection, I discovered that the motherboard used in the repair only cost £160, raising concerns about the significantly higher charge. Furthermore, I found a sticker on my PC from a third-party business in Hounslow indicating that they were the ones who actually performed the repair. It appears that I was overcharged as the individual who repaired my computer was only charged £80 for the motherboard replacement, yet I was billed £650.
In light of this experience, always check whom you are getting your PC repairs. And don't let these guys steal your money. Always buy your parts and get your PC repaired in front of you. I would not recommend his services to anyone.
5. juni 2023
Svar fra Geeks Callout
We appreciate you bringing this to our attention, and we sincerely apologise for the inconvenience you've experienced. Your feedback is crucial in helping us identify areas for improvement, and we take your concerns seriously.
Upon careful review, we were unable to locate your information in our system based on the details provided. We understand the frustration this may have caused, and we want to make things right.
To address your concerns and investigate the issues raised, we kindly ask you to reach out to us directly with additional information about your service request. Unfortunately, we have been unable to contact you through the details provided on Trustpilot. We tried sending an email provided on Trustpilot and it bounced back to us.
Our commitment is to ensure customer satisfaction, and we genuinely regret any shortcomings in your experience with us. Please contact us at [0203 290 5190] or through our website, and we will do our utmost to resolve this matter promptly.
Rest assured, if the negligence has been done from our side we are happy to offer the FULL refund including parts and labor. As well as a license for Microsoft Office 2021 for FREE.
We appreciate your understanding and the opportunity to address your concerns directly.
Best regards,
The Geeks Callout Team
Excellent professional prompt service…
Excellent professional prompt service throughout, in choosing a new computer, buying it, installing it and then setting it up and adjusting the software. Aamir was superb.
15. september 2023
Anmeldelse skrevet uten oppfordring
First class service
First class service. I’d initially gone elsewhere and been let down but Aamir was straight on it and got it sorted. Arranged for collection and delivery and kept me updated throughout.
23. august 2023
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Amir is highly competent
Amir is highly competent, polite, and did not waste time. Hesolved my problems with patience and understanding. He also checked out my equipment and made some recommendations which I followed (Malware installed)
I have no hesitation in recommending his services for sorting computer problems and issues
9. september 2023
Anmeldelse skrevet uten oppfordring
Svar fra Geeks Callout
Thank you so much for your kind words! I'm delighted to hear that you had a positive experience with our service. Our team, including Aamir, is committed to providing efficient and effective solutions for all your computer-related issues. Your recommendation means a lot to us, and we're here to assist you with any future concerns you may have. If you ever need further assistance or have more questions, please don't hesitate to reach out. We greatly appreciate your trust in our services!
Best Regards,
Geeks Callout
Great service
Great service. I got in touch with them regarding a issue my custom built PC. They collect the computer, found the issue, ask me how I wanted to handle, with which component, and send it back.
I had some stupid issue when I got back, so I got in videocall with them to resolve and it went smoothly.
7. september 2023
Anmeldelse skrevet uten oppfordring
Svar fra Geeks Callout
Thank you for taking the time to share your feedback! We're delighted to hear that you had a positive experience with our service for your custom-built PC. Our team is dedicated to delivering top-notch solutions and ensuring that your needs are met efficiently.
It's great to know that our communication, both during the collection and the video call support, helped address your concerns smoothly. Customer satisfaction is our top priority, and we're here to assist you whenever you need us.
If you ever encounter more issues or have further questions, please feel free to reach out. Your trust in our services is greatly appreciated, and we look forward to assisting you in the future. Thank you for choosing us for your PC needs!
Regards,
Geeks Callout
Sorted out my SSD
Sorted out my SSD, excellent job!
1. september 2023
Anmeldelse skrevet uten oppfordring
Svar fra Geeks Callout
Thank you, and we are Glad to hear it!
Many Thanks,
Geeks Callout
Fast, excellent service
I am a Professional Video Editor and had a classic crisis of my PC having an issue exactly when a client needed a change to a VT.
I needed to be back up and running immediately and Geek Callout delivered. They picked up, fixed and returned the Edit within the same day. Saving me the cost of having to buy a redundancy PC.
Excellent service and my now go to if there is ever another problem.
4. september 2023
Anmeldelse skrevet uten oppfordring
Svar fra Geeks Callout
We truly appreciate your review! It's fantastic to hear that Geeks Callout could come to the rescue during your critical moment as a Professional Video Editor. We understand the urgency of your work, and we're thrilled that we could get you back up and running promptly.
Saving you the expense of purchasing a redundancy PC is exactly the kind of outcome we aim for - efficient, cost-effective solutions for our clients. We're delighted to be your go-to team for any future issues that may arise. Your trust in our service means the world to us, and we're always here to assist you whenever you need us. Thanks again for choosing Geeks Callout!
Many Thanks,
Geeks Callout
What a great professional service
What a great professional service. Never gave up and repaired everything. Thanks much appreciated
5. september 2023
Anmeldelse skrevet uten oppfordring
Svar fra Geeks Callout
You're very welcome! We're here to make sure everything runs smoothly. If you ever need assistance again, just give us a shout.
Best Regards,
Geeks Callout
I’ve got a really fast service
I’ve got a really fast service, I’m happy about my choise.
4. september 2023
Anmeldelse skrevet uten oppfordring
Svar fra Geeks Callout
We're thrilled to hear you're happy with our speedy service! Your satisfaction is our priority. If you ever need assistance again, don't hesitate to reach out. Thank you for choosing us!
Many Thanks,
Geeks Callout
Excellent service
Excellent service, organised everything from pickup to drop
10. august 2023
Anmeldelse skrevet uten oppfordring
Svar fra Geeks Callout
Thank you for your kind words! We're here to streamline the process and provide top-notch service. If you ever need assistance in the future, just let us know! 😊
Many Thanks,
Geeks Callout
Excellent response time
Excellent response time. The computers work very well.
25. juli 2023
Anmeldelse skrevet uten oppfordring
Svar fra Geeks Callout
Thank you! We aim for quick response times and top-notch performance. If you ever have more computer needs, we're here to help! 😊🖥️
Many Thanks,
Geeks Callout
I cannot recommend these people enough
I cannot recommend these people enough. My main work laptop had a fatal failure and would not do anything. I had not backed up in ages so was very concerned about losing a lot of work. I searched the internet as I needed a quick resolution and didn’t want to be fleeced either. I found Geeks and after reading the reviews called them (at 9:15pm!) they answer and arranged a collection but as I’m 45 miles from London it would take a few extra days to collect. I was given the option to drop it off in Reading that night (felt a bit weird dropping a laptop off in reading at someone’s home at 11pm!). I got a call the next day to provide update and then the following with exact costs and timeframes. Further testing revealed another issue which caused the failure so we fixed this as well. It wasn’t cheap but I was also given the option to just recover the data as well but I went for repair. A week later it was delivered back, working better than ever. This laptop needed a new motherboard, RAM and cooling system so massive job and as Alienware machine the parts were specialist. The cost was over £1800 but it was worth it as it’s a £3.5k laptop out of warranty and I know Dell would have charged way more. I will definitely be using them for any future computer work.
11. august 2023
Anmeldelse skrevet uten oppfordring
Svar fra Geeks Callout
We're truly grateful for your trust in us. We're glad we could rescue your laptop and provide a top-notch repair. Looking forward to assisting you with any future computer needs
Super fast resolution of faulty keyboard
Geeks Call-out were able to resolve a faulty keyboard issue for me in 1 day! Problem discussed Thursday morning so parts could be identified. Laptop collected on Thursday evening and returned working on Friday evening. They also resolved a couple of long-standing issues (battery & noisy fan). Excellent communication and fast service. Highly recommended.
2. august 2023
Anmeldelse skrevet uten oppfordring
Svar fra Geeks Callout
We're delighted we could swiftly resolve your laptop issues and exceed your expectations! Thank you for your kind recommendation.
Absolutely brilliant
Absolutely brilliant, I cannot recommend them enough. They collected, fixed and returned my water damaged laptop within a single evening. They also helped me out on another smaller matter via video call - they answered my call immediately.
13. juli 2023
Anmeldelse skrevet uten oppfordring
Svar fra Geeks Callout
Thank you for your kind words! We're happy to have been of assistance and look forward to serving you again in the future.
Five star service
Five star service - prompt, courteous and most importantly effective!
5. juli 2023
Anmeldelse skrevet uten oppfordring
Svar fra Geeks Callout
Thank you so much for your kind words! We're thrilled to hear that you had a five-star experience with us. If you ever need assistance again, don't hesitate to reach out. We're here to help! 🌟😊
Best Regards,
Geeks Callout
I never really write reviews but Aamir…
I never really write reviews but Aamir was professional from start to finish and they deserve recognition for a job well done. My laptop screen was broken and they collected it, fixed it, and returned it within 48 hours
24. mai 2023
Anmeldelse skrevet uten oppfordring
Svar fra Geeks Callout
Thank you for taking the time to share your positive experience with our service! We greatly appreciate your kind words and are thrilled to hear that our technician, Aamir, provided you with a professional and efficient service throughout the entire process.
We strive to deliver exceptional customer service and high-quality repairs. We understand the inconvenience of a broken laptop screen, and we're glad we could address the issue promptly and effectively. Our collection and delivery service ensures a seamless experience for our customers.
We're grateful for your recognition of our team's efforts, and we'll be sure to pass on your compliments to Aamir. If you have any further computer repair needs in the future, please don't hesitate to reach out to us. We're here to assist you.
Thank you again for your feedback and for choosing our services.
Best regards,
Geeks Callout Team
Efficient and reliable
Laptop wouldn't turn on. Sent it on the Sunday via their courier, it was diagnosed the next day and I received it back on Wednesday with new parts fitted to replace the old broken ones. Very efficient and reliable service!
21. mai 2023
Anmeldelse skrevet uten oppfordring
Svar fra Geeks Callout
Thank you for your feedback! We're very happy to hear that our laptop repair service was able to efficiently diagnose and fix the issue with your laptop. Providing a reliable and timely service is our top priority, and we're glad we could meet your expectations. If you have any further computer repair needs in the future, please don't hesitate to reach out to us.
Best regards,
Geeks Callout Team
5 star service
I recently had my gaming Alienware laptop repaired by Geeks Callout, and I am extremely satisfied with their service. My laptop was constantly overheating, causing performance issues during gaming. However, the skilled technicians at Geeks Callout efficiently resolved the problem, optimizing the cooling system and eliminating overheating. Now, my laptop runs smoothly and stays cool even during intense gaming sessions. I highly recommend Geeks Callout for their expertise in fixing gaming laptop overheating issues
27. mai 2023
Anmeldelse skrevet uten oppfordring
Svar fra Geeks Callout
Thank you so much for choosing Geeks Callout to repair your gaming Alienware laptop! We're delighted to hear that you're extremely satisfied with our service. Overheating can be a common issue that affects gaming performance, but our skilled technicians were able to efficiently resolve the problem by optimizing the cooling system.
We're glad to know that your laptop now runs smoothly and stays cool even during intense gaming sessions. Enhancing your gaming experience and ensuring optimal performance is our top priority. Your recommendation of Geeks Callout for our expertise in fixing gaming laptop overheating issues means a lot to us.
If you ever need any further assistance or have any questions, please don't hesitate to reach out. We're here to help and ensure your satisfaction. Thank you again for your feedback and for trusting Geeks Callout with your laptop repair needs!
Easy 5 star review
Aamir and the team provided an excellent service from start to finish and I'd strongly recommend them to anyone with laptop or computer issues.
My imac was picked up on the day I called them and I was kept up to date with repair options throughout the week before returning my computer a few days later completely fixed and performing better than it ever had thanks to a new hard drive.
Aamir then followed up the following morning to make sure the computer was working fine.
Really nice guys to communicate with and more than deserving of a 5 star review.
19. mai 2023
Anmeldelse skrevet uten oppfordring
Svar fra Geeks Callout
Thank you for your feedback! We're delighted to hear about your positive experience with our team. We appreciate your recommendation and are glad that your iMac was repaired promptly and is now performing better than ever. We aim to provide excellent service and ensure customer satisfaction. If you need assistance in the future, please don't hesitate to contact us.
Best Regards,
Geeks Callout
2 laptops repaired
Have had 2 laptops repaired by Aamir and the team.
Both repairs done very quickly with no issues.
Was kept abreast of repairs - even when fault diagnosis took longer than was originally expected.
Collection and delivery were very quick. Very professionally conducted at all times.
Most highly recommended
Dr Jee D
13. april 2023
Anmeldelse skrevet uten oppfordring
Svar fra Geeks Callout
Thank you for choosing Geeks Callout to repair your two laptops. We're glad to hear that both repairs were completed promptly and without any issues.
At Geeks Callout, we prioritise keeping our customers informed throughout the repair process. We understand that fault diagnosis can sometimes take longer than expected, and we appreciate your patience in this regard.
Efficient collection and delivery services are essential to us, and we're delighted that you found our process quick and professionally conducted.
Your recommendation means a lot to us, and we're grateful for your trust in our services.
If you ever require assistance with your laptops or any other devices in the future, please don't hesitate to reach out. We're always here to help.
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