Gatsbycanvas Anmeldelser 49

Poor experience - they make out they are a uk company but they are based in china. I ordered 3 canvasses on 6th dec in plenty of time for Xmas presents - it is 24th December and they have not arrived. They managed to get on a plane from china on 21st dec so god only knows when I’ll get them - back out shopping for a different present. Rubbish

At the checkout it said to order today to receive on time it before Xmass - well today is the 24th and it’s not even dispatched. No one answering me on their Instagram.

Glad I paid with Amex, will dispute this.

I ordered my gifts during the black Friday deals. I couldn't believe the freebies I received. I wished I kept one for myself. But thank you they arrived in a timely manner.

Both sides of canvas badly bent and creased and scratching tool tip has broken off the handle before even opened it.

I have bought 3 sets and have ordered another two sets, they are so relaxing and I love doing them and the results are amazing

I added something into my cart and before checkout was reached out to by an actual human instead of a robot asking if I would like a discount code (I got distracted and was taking a while) which is absolutely amazing! Then when my package came it was DESTROYED by the delivery service, I received a response SO fast, they offered me a partial refund and to send a new package, I didn’t want the refund but I did want the package as I was really looking forward to it and when it came they threw in an extra canvas do to the inconvenience that wasn’t even their fault. By far the BEST customer service I’ve ever seen and the product itself is amazing. Exactly as it was shown in the ads and so relaxing!

Ordered a selection of 5 canvases. Not sure how, but the order went through as 5 of the same canvas. Contacted Gatsby and they corrected immediately - all i had to pay for was the delivery cost of the replacement. Support was really helpful and understanding. Quality of the item is also great and enjoy completing all the canvases in time.

Really poor service, they an update on address for delivery and I confirmed it was correct, the then still didn’t send the items. Have not received the goods and needed them today for holiday. Really poor

We ordered a canvas recently as a gift for Christmas for our son. It arrived damaged by either customs or our postal service. I emailed Jenny in customer services, and she arranged a replacement canvas, and for the inconvenience she has sent us a complimentary one too! 2 for 1 effectively. These guys are great. Keep it up!

First class can’t fault these guys I made a mistake when ordering emailed they sorted it less than 24 hours will defo order again keep up the great job

Gatsby Canvas not only has amazing products, but immensely kind, helpful, and VERY responsive customer service! I had a fantabulous experience with them on my birthday when my partner had accidentally ordered me 3 of the same canvas and they helped me get the two different varieties I had wanted with no stress and no fuss. The email responses were so quick, kind, and understanding that I was blown away and I've been telling all my friends and family about it. I highly recommend Gatsby Canvas to everyone!! 💜

I started with KOI fish from The Tales of Japan collection and I am loving it, I love the canvas prints and I find that my anxiety is non existent whilst I am concentrating on the scratching. ❤️ I will definitely be purchasing more canvas's and I have to say that the customer service deserves a 5 ⭐ also. Thankyou Gatsby canvas.

Absolutely recommend this company. Exceptional customer service, same day replies. All canvasses came neatly packaged, nothing was damaged. Will definitely be ordering from this company in the future.

Super cadeau à offir à ceux qui aime se détendre en faisant une activité calme. Et surtout, service après-ventes ultra professionnel et commercial. Ils assurent le suivi de la livraison ainsi que votre satisfaction.

it's my fourth time buying from them across the past year and I finally decided to post a review, because I'm just so impressed! the products look amazing and they are constantly making new designs and concepts so every time I ordered I got pleasantly surprised. I remember the first time I ordered, it was just an envelope and a canvas in a regular mailer bag (my canvas arrived bent and slightly damaged and when I reached out to their customer service they arranged for a free replacement for me right away). Fast forward a year later, now they come in these really pretty and sturdily padded mailer bags and the envelope/packaging is actually an origami piece that can be folded into a display stand for the canvas. the paper quality also feels so much better. you can really see the effort they are putting into making these products and the thought they put in to listen to the customers.

Very happy with my order and special thanks to the team as they sent me another frame after the original one was damaged. They were very responsive to my emails and any questions I had. Would 100% recommend!

I love the canvases! 10/10 would buy again

The canvases arrived securely packed. They were a gift for my granddaughters. They loved them! As I live in a different country, the package had to go through customs so tracking was lost. Contacting customer service was simple and they replied quickly. Thoroughly impressed with the product and service!

While through no fault of their own I received my product damaged and wet due to a poor choice by the delivery driver and it was heart breaking as this is a product I had waited a long time to be able to purchase and enjoy. But upon informing them of the error caused by the delivery drivers they I was reached out to almost immediately with such kindness and determination to correct this mistake and unlike most companies they actually showed care and concern over this mistake.
Now about the canvases, they are stunning! Even damaged the quality of this product is amazing and I have spent hours enjoying an activity I was rarely able to enjoy as a child. These images are incredible worth the wait and time it takes to create.
I hope you made it through the entire review because this company is truly a an example of how I company should be run. Thank you for your time.

They showed up fast so that was great. I love the options you get with each group. And the canvas themselves seem like good quality