Gardenhosepipe Anmeldelser 

Tracking the delivery was impossible. Your system was repeatedly telling me my postcode was incorrect.

You ask me to review my recent purchase... Are you having a laugh? I haven't received it yet!

I ordered 2 things and only 1 arrived, I'm still waiting on the second item to be able to use my new hose. And the company say they are still looking in to it!

I gave 4 stars because of the customer service only. The parcel was never delivered but the customer service agent arranged a refund promptly. The delivery company you engaged spoilt the process. So, unfortunately,I will probably never order from you again.

Excellent product. Does what it says. Good quality, delivered on time.

I ordered a hose for my mother and it arrived pretty quickly, only to find the part to connect it to the outside tap was missing. I contacted them and they told me :”We have forwarded the details of the missing part of your Hozelock product to the manufacturer.
Hozelock will be sending the replacement item directly to you.”
It had now been over a week and still no part. I emailed again and they said they have no way to get a tracking reference or any information from Hozelock!! So the hose is useless. I’ve ordered a part from elsewhere. Will never use or recommend this company again.

Bought a 2 in 1 garden hose reel and hose. The price was way cheaper than anywhere else I checked. I emailed them with a query whilst waiting on the delivery, the response was almost immediate and had the information I needed. The item arrived intact, on time and complete. All set up, tested and working perfectly. I was a tad apprehensive when reading some negative reviews but I took a punt and I am glad I did. I can't fault the company based on this experience.

I read differing reviews after ordering. My customer experience similar to other more recent reviews.
Ordered 2 in 1 hosepipe
Order accepted and monies taken
Evri Tracking Number Issued immediately.
No update on Evri website.
Told Evri had not collected order
No update on Evri for 2 more days "Still Awaiting Parcel"
Chased sender for update, Told issues with Evri and they'd chase.
Email then received advising problem with order offering refund or still want goods.
Requested refund. Advised in queue and 7-10 days.
Refund arrived today 13/06.
So all in all, not at all sure about Company as very strange customer experience but my refund has been received.

I have read other reviews and have decided not to place my order. My reason for doing so however is that the welcome 5% discount code would not work and there were several spelling errors on their site including the main advert which stated HORSE PIPE.

Terrible, like other reviews. Ordered an expensive hosepipe and never turned up. Emailed and get a generic "we're looking into it email". Wish I'd read other reviews before ordering from this poor excuse for a company. Website says "same day dispatch".... don't believe a word

If I could give this company a negative star I would.
Please don't use this company.
I ordered a paid for a hoze lock hosepipe for £67.42, this was deducted from my account on 7.4.25 & still not delivered.
This is despite endless emails to them and the courier service.
No one has answered and still at a loss re monies taken from myself.
Absolutely disgusting
Currently in the process of raising a dispute through my bank

I read some of the negative reviews AFTER I placed my order and became a little worried… needn’t have been though so I wanted to write straightaway. Ordering was straightforward, price was cheaper than my local garden centre by around 20%. Tracking info came the following day and two days later the product (Hozelock 50m hose and reel, with all fittings) was as described, well packaged and in good condition. Tried it out just now and everything fine.
One thing: if you buy this and think that some of the fittings are missing, unreel the entire hose and you’ll find them in the middle of the reel!
Very happy with service and product and will buy from them again.

Shopped around for a Hozelock hosereel and found Gardenhosepipe to be one of the cheapest. Faster than expected delivery not what was quoted, all parts are genuine and packaged well very happy.

Wrong reel size sent, returned with proof of delivery. Requested full refund and now with PayPal resolution after shocking and appalling customer service. Would definitely NOT recommend this company.

Awful company, I ordered a large reel and 30m hose, I received a small reel and 25m hose. I contacted them and they said they would send the correct replacement or a refund when I returned their incorrect item. I duly returned their items and then contacted them after they’d had it 24 hours. I’m now told that they are reviewing the item, before they’ll issue a refund. Small claims court for me. Absolute cowboys.

Very poor. First time ordering, will not be using this outfit again. My wife placed an order for a 60m hose and reel. What arrived was a 30m hose and reel. Frustrating but not the end of the world. My wife emailed them same day to advise them and arrange a replacement. No answer after a couple of days. She resent the mail and still no answer. Several attempts to call Head Office resulted in no answers or being cut off after a few minutes. So we have paid for a 60m but have a 30m which is no good for our garden. This outfit obviously couldn’t care less about their customers as long as they have their money. BEWARE!!!

Ordered a 50m hose assembly on 9th March. After a few days they sent a 30m hose (incorrect - and badly packaged). Struggled to get through on the phone to customer services. Someone finally answered and said that I'd have to send back the incorrect hose before they'd resend the correct one! Sent the hose back and rang again (similarly struggled to get through) to ask them to send my original order. They now didn't have it in stock, so I asked for a refund. They told it would take between 7 -10 days to process my refund as I was in a queue. None of this was my fault. I originally ordered on the 9th March and still haven't got my money back. Stunningly poor customer service

Shocking service, false advertising, customer services are terrible, and you have to pay for your own returns. I would never use them again

The website offered a good price and the company were local so I ordered a hose and reel. Rather than the quick despatch promised, I waited for 4 days and the item had not even started its journey. At this point I read some of the reviews on here and decided I should cancel the order. The order was cancelled but I then had to wait "7 - 10 days" for the refund - it took 7 days before I received it.