Gardeners Dream Anmeldelser 31 537

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For 4 dager siden

Hi Terri,

I’m really sorry to hear that your hydrangeas haven’t grown as expected and that you’ve been concerned about the condition of the leaves. We never want any customer to feel disappointed with their plants.

Your order was placed in July 2025, and we were first contacted about an issue in February 2026. As the plants had been in your care for around seven months by that point, it becomes very difficult for us to assess what may have happened during that time or determine the cause of any decline. If there had been any concerns on arrival, the best thing would have been to contact us straight away so we could look into it while the plants were still newly delivered.

If you need any further assistance you’re welcome to get in touch with us again directly and we’ll do our best to help.

Kind regards,
Emily

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For 7 dager siden

Hi John,

Thank you for taking the time to leave your feedback. I’m really sorry to hear that you’re disappointed with the condition of the plants you received, that’s definitely not the experience we want for our customers, and I understand how frustrating it must be when only one plant arrives in a reasonable state.

We haven’t received any correspondence regarding this order, so we weren’t aware there was an issue. Please do get in touch with us directly at sales@gardenersdream.co.uk, and our team will be more than happy to help. If any of the plants are struggling or showing no signs of growth, we can take a closer look and work with you to put things right.

Kind regards,
Emily

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For 7 dager siden

Hi Mr Kendrick,

Thank you for taking the time to share your feedback. I’m really sorry to hear that you’re disappointed with the plants you received, that’s certainly not the standard we aim to deliver, and I understand how frustrating it must be when an order doesn’t meet expectations.

We haven’t received any correspondence from you regarding any issues with this order, so we weren’t aware there was a problem. Please do get in touch with us directly at sales@gardenersdream.co.uk, and our team will be more than happy to assist you further. If any of the plants are struggling, we can take a closer look and work with you to put things right.

Kind regards,
Emily

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For 7 dager siden

Hi Beverley,

I’m very sorry to hear that your order didn’t arrive, we completely understand how disappointing that must have been, and it’s certainly not the experience we want for our customers. Thank you for reaching out when you did to let us know about the issue so we could look into it promptly.

As discussed when you contacted us, we offered a replacement or a refund, and you chose to proceed with a refund. This was issued on the 10th of March.

If there’s anything more you need or if we can support you with anything else, please feel free to get in touch at sales@gardenersdream.co.uk. We’re always here to help.

Kind regards,
Emily

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For 5 dager siden

Hi ChaFel,

I’m really sorry to hear that you were disappointed with your hydrangea. We understand how frustrating it can feel when a plant doesn’t match what you were expecting.

At this time of year, hydrangeas are naturally dormant as we’re only just entering into spring. This means they won’t have leaves or flowers yet, and they can look quite bare compared to how they appear later in the season. Once the weather warms up, they will begin to leaf out and develop as normal.

If you have any concerns about the plant’s condition or would like us to take a closer look, please feel free to contact us at sales@gardenersdream.co.uk and we’ll be happy to help.

Kind regards,
Emily

Svar fra Gardeners Dream

16. mars 2026

Hi Walter,

Thank you for sharing your concerns with us. I completely understand why you’d want to be certain that the plant you received is the correct Berberis ‘Lutin Rouge’, especially when the early leaf colour doesn’t match what you were expecting.

Our customer service team has confirmed that the plant supplied is indeed Berberis ‘Lutin Rouge’. It’s worth noting that young plants can initially produce greener foliage. The red colouring typically develops as the plant matures and receives more sunlight, so it may take a little time before you see that characteristic colour change.

We truly appreciate your patience while the plant establishes itself. If you continue to have concerns as it grows, please feel free to get back in touch and we’ll be happy to take another look.

Kind regards,
Emily