Gardeners Dream Anmeldelser 31 537

TrustScore 4.5 av 5

4,5

Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon

For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon

Se hva andre synes

Vurdert til 5 av 5 stjerner

I have bought plants from many online plant suppliers and Gardeners Dream are the best I've used. The range are really good and the prices are better considering the size of plants . The shrubs I... Vis mer

Vurdert til 2 av 5 stjerner

The order did not arrive. Customer support responded very promptly when I contacted them (this is why they have 2 stars instead of one), they dispatched the item again but that also got lost in transi... Vis mer

Selskapet har svart

Vurdert til 5 av 5 stjerner

My original order was never delivered. As soon as I made GD aware, they offered me a reorder or a refund. I wanted a reorder which was then delivered within a couple of days.

Vurdert til 5 av 5 stjerner

We were really pleased to find Elho planters on the Gardeners Dream website that were out of stock elsewhere. The item was delivered quickly and it was very well packaged. Would definitely use the com... Vis mer

Informasjon om virksomheten

  1. Hagesenter

Skrevet av virksomheten

Gardeners Dream has more than 42 years experience in the horticulture industry. We provide seeds, furniture, accessories, clothing, plants (and more!) at competitive prices.

Free shipping available on ALL orders over £50!

Free and Express delivery offered on all orders over £50- no hidden fees in the checkout

Fill your garden with high quality plants cared for expertly on our nursery, without any extra hidden fees!

Kontaktopplysninger

4,5

Enestående

TrustScore 4.5 av 5

32k anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

På Trustpilot legger vi vekt på bidrag fra faktiske personer. Denne virksomheten kan imidlertid også bruke KI-verktøyet vårt til å lage utkast til svarene de gir.

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Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.

Virksomhetene kan ikke betale for å skjule eller tilby belønning for anmeldelser på Trustpilot. Anmeldelser er meningene til individuelle brukere og ikke Trustpilot. Mer informasjon
Alle språk

Vurdert til 5 av 5 stjerner

Excellent service all round

Excellent service all round. Trees ordered and quickly delivered . Lovely young trees ideal for planting
Kept informed of progress at every stage of the process and being able to track delivery driver and given a specific time frame was a real bonus

5. mars 2026
Vurdert til 5 av 5 stjerner

Great customer service team!

The customer service team were so quick to answer my questions when only part of my order had been delivered.

Then, when the rest of my items arrived, the rootgrow sachets I had ordered weren’t included. I contacted customer services again and they arranged to send the sachets with fast postage so I had them in time for planting at the weekend.

Really helpful team and fast dispatch of plants, which arrived in great condition. Thank you, Gardener’s Dream! 😊

2. mars 2026
Vurdert til 5 av 5 stjerner

Strong, healthy plant.

I bought the plant as a birthday gift. It was a good, strong, healthy-looking plant and arrived very quickly. As it was on offer, it was also a very good price for the size of the plant. I will definitely buy from this company again.

5. mars 2026
Vurdert til 2 av 5 stjerner
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Svar fra Gardeners Dream

Hi Trudy,

I’m really sorry to hear that one of the plants wasn’t growing as expected. We always want every customer to be happy with their order, so it’s disappointing to learn this wasn’t the case for you.

We haven’t received any correspondence from you prior to this review, so we weren’t aware there was an issue. If you could please contact us directly at sales@gardenersdream.co.uk, our team will be more than happy to take a look and assist you further.

Kind regards,
Emily

Vurdert til 4 av 5 stjerner

So easy to order

So easy to order, delivery quick, plants came well protected, ordered 8 plants 2 are touch and go , it’s a waiting game to see what happens, the others are growing lovely and look really healthy.

1. mars 2026
Vurdert til 5 av 5 stjerner

Quality products

Good quality plants well packaged so all arrived in a good condition.Slight issue with order but very quickly resolved, excellent customer service.

4. mars 2026
Vurdert til 1 av 5 stjerner

Crooked standard trees

I ordered 4 x Standard Eucalyptus trees and two of the trees have severe bends in them. These will not straighten out as the tree gets older. I contacted customer services and Tony replied to inform me that there is natural variation in the shape of the standard trees due to the fact that they are living specimens. Tony clearly does not know anything about horticulture. A standard tree is mean't to have a straight, clear stem. (They are trained as such Tony.) This is what I ordered and most definitely did not receive. Now Tony would like me to pay for the trees to be returned and he will 'consider' giving me a refund. It is laughable. But what do I know with a Bsc. (Hons) in Horticultural science and ten years experience in the industry? This is a pathetic attempt on the behalf of customer service to rectify the situation. I am now out of pocket and don't have my trees.

4. mars 2026
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Svar fra Gardeners Dream

Hi Fiona,

I’m very sorry to hear how disappointed you’ve been with your order and with the experience that followed. We never want any customer to feel let down, and I completely understand your frustration given the expectations you had for your standard eucalyptus trees.

Standard trees can show some natural variation as they are living specimens, but I appreciate your point that they should still meet the structural characteristics expected of a trained standard. I’m also sorry if our explanation came across as dismissive of your horticultural knowledge, that certainly wasn’t our intention.

After reviewing the photos you sent, we advised that the trees could be returned for assessment and confirmed that once we receive the returned plants, we will review them and process any applicable refund in line with our returns policy. I’m sorry that this left you feeling out of pocket and without a clear resolution.

If you would like to return the trees so we can complete the assessment and process any applicable refund, please contact us at sales@gardenersdream.co.uk and we’ll be happy to help with the next steps.

Kind regards,
Emily

Vurdert til 2 av 5 stjerner

Wouldn't recommend them

Will send incorrect items before convoluted returns process:

Buyer beware.

1. november 2025
Anmeldelse skrevet uten oppfordring
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Svar fra Gardeners Dream

Hi Stuart,

I’m sorry to hear that you feel let down, that’s never the experience we want for our customers.

As per your original request, a 50% refund was issued to resolve the shortfall in height.

If you need any additional support, please contact us directly at sales@gardenersdream.co.uk and we’ll be happy to help.

Kind regards,
Emily

Vurdert til 1 av 5 stjerner

This miss selling

This firm keeps sending a plant to me which I have not ordered. I have now received the same plant 5 times and been charged for it each time.
Anne Webster

18. mars 2026
Anmeldelse skrevet uten oppfordring
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Svar fra Gardeners Dream

Hi Anne,

As mentioned in our response to your previous review, the repeated deliveries appear to be coming from an Amazon Subscribe & Save subscription. This service is managed entirely by Amazon, and we aren’t able to view, amend, or cancel these orders from our side.

To stop the recurring deliveries and charges, you’ll need to contact Amazon directly or update the subscription settings within your Amazon account.

If you need any information from us to support your conversation with Amazon, please feel free to reach out at sales@gardenersdream.co.uk.

Kind regards,
Emily

Vurdert til 5 av 5 stjerner

Great plants

Great plants, packaged very well. Arrived in a decent amount of days. They are still going strong and starting to flower. Will purchase again from Gardeners Dream and have recommended them to family and friends.

4. mars 2026
Vurdert til 3 av 5 stjerner

Expensive plants.

The small shrub was in very good condition but small for the price.The two perennials were extremely small. I thought very expensive. Will not be buying from this nursery again.

3. mars 2026
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Svar fra Gardeners Dream

Hi Diane,

I’m really sorry to hear that you were disappointed with the size of your plants. We always want our customers to feel they’ve received great value, so it’s disappointing to learn this wasn’t your experience.

All plant sizes are listed on each product page, and we measure from the base of the pot to the top of the plant to give a clear idea of what to expect. That said, I completely understand how frustrating it can feel if the plants appear smaller than anticipated.

If you’re able to measure the plants from the base of the pot to the top of the plant and find they don’t meet the size criteria listed on the product page, please contact us directly at sales@gardenersdream.co.uk so we can look into this for you.

Kind regards,
Emily

Dette er Trustpilot

Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.

Virksomhetene kan automatisk be kundene om anmeldelser, og disse blir bekreftet som faktiske opplevelser.

Lær mer om andre slags anmeldelser.

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