GardenBird Anmeldelser 8 882

I have previously used another company for our bird supplies, but decided to take advantage of a special promotion this time. The order arrived very quickly and was as expected. However, as a disabled, elderly customer I was less than happy with the delivery, as courier service just dumped parcel right in front of my front door, clearly viewable from the road. Large parcel much too heavy for me to move, hence why I had requested 'signed for delivery' so that I could ask courier to put parcel where I would be able to access it. What did not help was that when I tried to speak to GB customer service it took 4 attempts to speak to someone as the service line kept cutting off after few seconds on hold. When you are already annoyed it is the last thing you need to be cut off and having to redial just to speak to someone. I will probably use old supplier next time.

Living on an Island and getting next day delivery, made the cost worth it.

Brilliant product range, great advice and very prompt delivery!

Have usedxgarden Bird for many years. feeders and their bird would revomend their feeds and feeders. and delivery alwayx on time. Thank you Garden Bird.

The quality of the fat balls are very good and the birds love them.

The order was delivered within 24 hours - and the birds love the food

Great price and service,and DPD great delivery service.

Great range of products at competitive prices. Fast delivery of orders by reliable couriers. Points system gives discounts. Very happy.

Good quality bird food at very competitive prices.
Always delivered quickly and well packaged.
I have used this company for years and have always been happy.

All the birds need on one site and dependable and on time delivery every time.

Shipped next day free delivery next day. The quality is very good the birds cant get enough

Always a five star service, everything I need for my garden birds in one place, and supersonic fast delivery by dependable DPD :)

Ease of ordering, Very good selection of bird feed. And FREE Delivery.

Garden bird offers a wide range of bird and wildlife food at good prices. Delivery is fast and reliable. I am very happy with them.

Fast service and good quality

Item delivered promptly and within allotted period. Pleasant driver.

Addendum: 07.05.26, since my initial review (15.03.26) I see they've now changed their return policy wording, which is much better, more friendly and now accurate because under the UK Consumer Rights Act 2015, the seller is responsible for goods until they are delivered to you, even if damaged by a courier!!

Update in addition to addendum above 07.05.26 and added another star: I appreciate your reply 'Garden Bird'. Thank you for confirming my reviews are now live as well. The fact remains that your representative ignored the issue that I wanted a refund due to the faulty unit, she only offered replacement parts! Yes we no longer needed the parts because my husband found the missing ones and repaired it, but that's beside the point, it was still a faulty unit and protected under the 30 day UK trading standard ruling, which was not addressed by your staff member! Yes it's a little thing and I guess may seem petty to you, but that's called customer service in that you always give your customer the choice regarding refund UK trading standards rulings! Maybe you need to train your staff further in this. It is however great to see that you've now changed the wording on your return policy too, which is much more amenable and friendly!

Original Review 15th March 26: I did a previous 5 star review for a different order. Now I'm only giving 1 star because they were excellent until I wanted to return an item then it's not a good company! They didn't offer me a refund on a faulty feeder within the 30 days of getting it, which is my consumer rights!

Instead I was just offered replacement parts! Thankfully my husband found the faulty part and mended it himself!

Also I wanted to review 2 feeders I received that weren't good, but I couldn't submit the reviews because the submit button wasn't working, so I informed the company. I received no thanks for bringing this error to their attention, just a brief email saying IT are dealing with it! I also noticed that the existing reviews weren't verified purchases either!

They've now rectified the submit button so I managed to review the feeders in a professional manner, but they haven't appeared! This company is not transparent with their reviews received!

I'm not sure if I'll buy from them again to be honest? If you buy from them make sure you read their return policy because they say they're not responsible for damages in transit, so you better hope your orders arrives intact and undamaged!

I thought this company was too good to be true, now I've been proven right!

Plus points are: Quick delivery and free delivery over £25. Although the customer service response is fast, their reply is cold and brief and not really helpful, just giving the basics!

Service and helpful staff.

Quick delivery,

Excellent service as always.
Speedy delivery excellent choice of products and good value for money.
I Would recommend this company always use them.