Staff seem as miserable as the products they sell.
Absolutely dreadful experience. Went in to pass in some time until the nearby shops opened and ordered 2 hot chocolates. This has to be hands down the worst hot chocolate I have ever been given in a cafe and paid £9. I asked for a cup with a handle as I was served them in a large shot glass/bowl thing and when I transferred it into the cup it was only quarter of the way full. I went to the staff to make them aware the must of made a mistake but to my surprise they confirmed this was the correct order. The woman was dismissive, accused me of having drank half of it (just shows how little there was) and was just plain rude. Asked if I could have a coffee as a replacement and I was abruptly told no. The manager called me down and was just as rude. I asked her “is there a problem” as she smashed her fingers into the till to get me a refund. I’ve never received such bad service somewhere before and all over a hot chocolate. I got a refund and my daughter and I went down to Starbucks where I got a large hot chocolate with cream on top, piping hot for £5.50. Avoid avoid avoid!! I have no idea
How this company charges such high prices for such bad quality products. The staff seem as miserable as their products they sell.