Fuuse Anmeldelser 41

Unable to use app. Latest IOS and when trying to put password in just freezes. Hopeless.

App is abysmal, and you're forced to use it. Can't get card approved as have to switch screens, but doing this restarts the app - if they can't get these basics right theres not much hope! Even when we did manage to get the payment through, the app just stuck on a loading screen. Way to put people off electric cars Fuuse.

Complete joke of an EV public charging point provider. At the unit but it won't connect and no way to call Fuuse for assistance. All we're given is an email address, so I sent one via my mobile and despite an immediate auto response, nothing. After 10 minutes I gave up and thankfully found another public charging station not too far away. More than an hour later and once I'd got home, Fuuse finally responded, supplying a phone number to call them on. Pointless!

Tried both chargers at the Highrange Hotel, aviemore and neither would work. 1st one deducted £60 by card payment then disconnected. Payment was refunded later that day. 2nd one deducted £20 via the app then disconnected and I am still awaiting a refund, hopefully this will resolve during business hours. Tried to connect via electroverse, again disconnected. Ended up moving to a rival charger at nearby Premier Inn and it worked perfectly with a 1st time connection. Won't use these chargers again.

UPDATE:

Fuuse responded and refunded my money, but also claimed, as they do below, that I was at fault. I wasn't, the charger was and others couldn't get it to work after me. When I switched chargers the new one did work fine. Appreciate getting my money back, but not happy on principle that there was no acceptance of issue on their side.

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I was charged for electricity that I did not get / use. I contested the charge at the time it happened via phone and was advised to use the Fuus.io support email to resolve since the issue occurred on a bank holiday and nobody was available to help (!).

I did not use the charger referenced in the invoice, but a separate one which wa faulty. It only managed to add 1.25 kW in 20 minutes. Both the amount of electricity charged for and the charger stated did not match with reality. I recommended attending to this specific charger and I asked for a full refund.

I have followed up a couple of times without response. The company owes me £15.91 and some kind of communication, ideally with an apology.

Paid by credit card and plugged into fuuse charger, as I was leaving the car park I noticed a sign that said .79p per kWh for the 1st hour then £20 per hour after 1st hour. I returned before the hour was up and tried to stop charging on the machine but it would not stop and I couldn’t unplug the charger. I called the helpline number and eventually the agent stopped the charging their side but by now I had gone over the hour. I explained to the agent I tried to stop charging before the hour was up and he said he would escalate it to the customer care team. He took all my details but no one got back to me. This is a con, I shall never use fuuse again. Terrible company.

I charged my vehicle using a Fuuse charger recently,
Initially the app did not accept my card initially so i used a different card to pay, which was successful and charging commenced with payment being successfully taken.

Since then I have been getting notifications on my account for repeated declined payments from Fuuse.

My bank has asked for me to talk to Fuuse to cancel the requests but getting through to someone is extremely difficult and telephone options given just loop back round to themselves. I have managed to get a link to an issue form texted to me which I have filled in and submitted but do not know how long this will take to resolve.
Trying to contact fuse is extremely difficult

Despite the charger not even working, I was charged £60 for the pleasure, (twice, so £120!) and then told I have to wait 10 days to get my money back. This is just not acceptable as this has now had a knock on effect with the rest of my monthly bills.

I would give no stars if I could! Terrible company. I had £180 pending from my bank account with failed chargers. £120 did get cancelled but £60 cleared my bank. I have sent repeated emails requesting the money. I had a couple of responses asking me for more information which I sent. Now I’m getting radio silence and no refund received. The money was taken on the 16th January. They are running a scam style of business with these kind of practices. AVOID!

Signed up for the first time on M61 as was supposed to be a fast charger.
Would have taken less time to drive to a propper decent company’s charger as the app wouldn’t work registering by email… so the only way of getting the app to allow me to get a charge was by the phone app using the ‘register by phone’ option. This worked after a couple of tries.
Charged up then had issues later trying to get a receipt.
As I registered by ‘phone’ option I couldn’t add my email address under my account within the app. So now I can’t get a vat receipt for work.
Nightmare trying to select it out. Took longer to mess about trying to sort out a receipt and can’t sign onto the web portal either as my email address isn’t registered as needed by the portal.
I won’t be using Fuuse again and wound not recommend using this app.
Beware of using Fuuse.io whereber .io is… should have worked out that .io is run by suspicious operators.
Read the other reviews here.
Drive somewhere else ! It’s quicker even its it’s 30 mins drive away as I’ve spent at least an hour of effort trying to get thing’s resolved and haven’t yet got my receipt.
AVOID.

Another hopeless company entering the charging infrastructure space.

Overcharged me a fast charge rate when only receiving slow charging speeds. No compensation was offered.

Hopeless company. Tried to use chargers on several occasions and have had constant problems. The latest episode saw us charged money without actually being able to charge the car. Customer service blamed the cold and admitted a problem with Vodafone? I presume they meant the card readers weren't working. Yet they didn't turn off the machines as we requested which they should of done if they knew about a problem. Instead other people tried in vain to use the faulty machines and also had money taken from there bank accounts despite not charging. Trying to get the money reversed is taking weeks and still not sorted. These ev charging companies are popping up everywhere and seem like a complete shambles, absolute amateurs. Why councils persist in giving contracts to these people is a real mystery.

EV charger pre-authorised £60 (which is a ridiculous amount to start with), and then failed to deliver any charge. Pre-authorisation has never been cancelled and refunded and after contacting customer support, was refused help until after 10 working days had past, which, other companies I have dealt with resolve these within an hour. Following the 10 day period, I am still unable to get the money refunded as they "can't find the transaction and it must be my banks fault".

Avoid using at all costs.

I’ve used the chargers at the National Library in Aberystwyth twice whilst on holiday in the area. They have consistently delivered the 75kw promised and at a more reasonable rate of 50p than most of the competition.
The only problem, which is not the fault of Fuuse, was that many of the charging stations were blocked by ICE vehicles.

First point of contact was Kurt, who has stayed in contact throughout and kept an overview of our progress. Kurt even represented us with the EV manufacturer when we had a supply interruption problem.
Final setting up was with Robin who was extremely patient and helpful in walking us through the process, overcoming any of our shortfalls.
We also have experience of Fuuse Technical Services who have again been patient and helpful, even when the problem lay with the 4G signal and not FUUSE.
All worries about payment for using the EV charger at our holiday let is now all taken care of for a modest fee from Fuuse.

From start to finish communication with Fuuse has been second to none. Kurt in particular has been fantastic, always at the end of the phone and massively helpful in assisting us to deliver a complex bespoke project in central London for a very particular Client. Cannot recommend enough, we look forward to working with Fuuse again in the not-so-distant future.

We’ve been using Fuuse for over a year now with 27 chargers on the platform for Arkell’s Brewery. The support team have been brilliant throughout especially Robin helping with onsite setup issues and queries. It’s been great to see the backend platform become more user friendly and extremely easy to monitor the network from anywhere and make changes. Since Kurt has joined the team it’s been great to have a direct point of contact for any other issues and future plans we have. Looking forward to adding more chargers to network soon.

Excellent customer service and quick to respond to any queries.

As an installer, Fuuse offers us the service and support we're looking for. The team are always on hand to help us where needed and the integration is simple and professional. A great platform for EVCs

I recently worked on a support case with Fuuse and was really impressed with the service and support given by one of the Customer Success Managers.
An installer using the Fuuse platform to manage our hardware needed some guidance on his first install. Dana was patient, professional and very knowledgeable, guiding the installer through the configuration process. End result was a happy installer and a very happy end customer.
Fantastic customer service from Team Fuuse.