Furnished Anmeldelser 

Bonjour Monsieur, Madame Par la Présente Je Vous Informer que Votre Service depuis Décembre 2020 Jusqu’à présent par Furnished et Altea est Vraiment excellent et Vraiment Très Convivial est très Sincère Pour Moi. Je Vous Souhaitée des Bonnes Continuations Est Des Meilleure Successions dans Votre Affaires. Vous êtes Guarantee les Satisfactions des Besoins.

Great, feeling home

You have good properties in your catalogue, with fair prices. That makes finding a place to rent pretty good.

However, the response time of your staff is a bit slow. For some very important questions I didn't even get an answer (so I have to ask them twice now). For most of them I got a slow answer, within a day or two.

All in all, it is a fine experience working with you.

You are an absolute joke. I’m happy you are a failing company I wish you all the worst in the world.

All information is very clear and very fast updates and answers. Great job, thank you.

The service could be better especially when we open tickets for issues in the house, it takes too much time for a solution.

Terrible service and very expensive

On the day of my key collection, despite having made an appointment, I had to wait until about four hours after my scheduled appointment before someone showed up to the office to give me my keys. The internet connection in my room was terrible, despite it being advertised as high-speed, and this was not improved until a month after my contract started. For this entire month I had to message Furnished constantly to get them to fix it while, in the meantime, I was not able to do my job from home. Usually I would be told that my complaint would be passed on to the person responsible and would then never hear about it anymore. On top of all that, despite the fact that my rental contract started on the 15th of a month, I was initially charged a whole month of rent for that month and it was up to me to prevent Furnished from overcharging me 325 euros. Overall, Furnished seems to have a habit of stonewalling people who have complaints or issues, since my housemates have found themselves in a similar position while complaining about the internet in the past.
Besides the terrible service I pay 650 euros per month for a tiny room with lots of wear and tear as well as many things, such as desk drawers, that I had to repair myself before I could use them normally. I have to share my amenities with about 16 others and many things around the house, such as bathroom locks or taps, are frequently broken. I will say that the location is excellent, but that sole redeeming factor does make up for the high price.

SCAM/FRAUD/REAL POOR SERVICE/
YOU HAVE BEEN ALERTED
This company is a real fraud,they will ripp you off in the begining or in the end, please be assured of that. You have been warned if you rent with them.
They have a real bad reputation in not refunding you your rental guarantees and making you pay for the damaged rooms they provide. The rooms are in a pitty state. My experience With Furnished.LU Atlea has been a real DISASTER and I have been ripped of at the end.

This is the worst service you will ever get in Luxembourg! They they will give you worst, dirty and not good located room. They demand payment as per contract while once you have any issue internet, water etc they will respond in MONTHS, they never pick up phone. Have you seen phone number in their web page??? No - because they know that angry clients will bombord them with calls, and expect they not having time to come will not come to visit their office. Worst service I had in Lux, all other services from other companies was EXCELLENT! Also, try to get your deposit of 500EUR, and it will take at least 4 calls , emails etc - months to get it back! So If I ha a chance to put then 0 Starts I would take that option! Better rent and share place with other people, or landlors and not deat with Furnished!

Terrible service. You won't get your deposit back. They'll make up some reason, smoking in the room, broken furniture, damage to windows, and they'll charge absurd fees for it, which, altogether make up the entirety of the deposit. Would give -2 stars if I could

The room was very clean and well maintained

Rent and charges are high for the service offered

Unreliable, not professional, overpriced.

These people should know that their main clients are foreigners who cannot be exposed to such an unprofessional, inconsistent, and not human way of arriving in the country.

DEFINITELY NOT RECOMMENDABLE.

Sometimes they help, sometimes not. Difficult to reach them on phone, slow to react.

The room was dirty so you have to clean when you arrive. They need 3 weeks to reply to your email. they will keep a part of your rental guarantee ( if you're lucky) otherwise they keep it...
Forget about it...

Where there is demand there is an offer. Yes, but you can get do this with respect for the customers.

By now you should have read enough reviuews to see that the positive ones are obviously mostly fake and exteremely short and the negative ones are long and detailed (and emotional).

You can survive in a room of furnished.lu, but you will have to struggle and fight for every little detail.

I have to state, that I am writing this as a Luxembourgish citizen. I was probably their first luxembourgish customer. I am deeply ashamed that such a company can legally do their business in Luxembourg. Luckily In found a lawyer who is preparing a lawsuit against them.

What is the main criticism of this company?
Here some points:
- One-way communication only. You never reach someone, but they reach out to you if they need sth.
- Fake rooms. My room was marked with 40qm2 which is a f* joke as it was under the roof and only 7 qm2 where high enough for standing
- The agency fee is absolutely not justified as they do nothing.
- One month without internet but no discount was offered or agreed.
- You need to fight for getting back your safety deposit. They make you fight for sth guaranteed by law.
- They really wrote us to avoid using water (toilet, washing machine aso.) for more than a week. There was a water leakage in the basement and the whole building stank of shi*.
- They don't respect confidentiality. They wrote a mail to 95 tenants with all mail adresses shown.

I could continue. I could continue for hours. I was desperate and needed a room quickly. But I should have gone to the youth hostel or looked on facebook in co-living groups. There are other options and you really should consider ALL of them before falling for this.

This company has to change and it will only if people don't accept this.

Takle care.

PS: They really offered me to stay one more night from December 31 to January 1 for the rate of 75€. I went to a hotel instead. Was better. I was treated like a human, with dignity and respect.

Out of no reason.. They rejected my perfect profile... Not explaining the reason . I am new to Luxembourg, and I never stayed in their properties to get bad review on me..

I am perfect IT Professional stayed in many countries.. with 5 * rating, their rules are confusing.. be careful before opting Furnished.lu

The customer care guys are sarcastic when I was talking and Once booking is successful and initial payment done, and I was about to relocate... they are saying Keys can not e handed over as Owner rejected profile.. Then I asked change the property...They said so stupidly.. that a profile once rejected always get rejections...

WHEN I AM NEW TO LUXEMBOURG... WHAT MADE THEM REJECT MY PROFILE.. (They said.... Sssshhhhh.... its secret)

Easy process, well-guided and comprehensive. Totally recommended