Hi Christiano,
All advertised pay rates, for any job, would be advertised at pre-tax pay rates. It would be impossible for us to tell you what you take home as we are unaware of your tax situation, and tax deductions on your wage are not something we are responsible for, this is managed by the HMRC.
Therefore, a job advertised at £18.80 per hour would always be pre-tax. We process your hours at the gross rate, and then tax is deducted based on the figure that you earn and the tax bracket you are in, hence it is not possible ever for us to guarantee you what you will take home; it is unique to your work situation, how much you earn and external incomes that dictate your tax code.
It is very sad to see that you have posted reviews wherever possible based on this misunderstanding, but hopefully the above explanation will help.
You also noted that we were uncontactable, however it was yourself that did not come to work on a pre-booked shift on 05.01.2026 and provided no communication as to why at the time.
Nonetheless, you are very welcome to come to our offices to discuss, please contact us between 08:00-17:00 on 0208 507 2020 if you wish to arrange and talk this through to resolve.
Kind Regards,
FTS Group