FreshDirect is over priced, unreliable and unethical
FreshDirect is over priced. Beyond the already inflated base prices, they tack on surprise fees exceeding ten dollars (as of 2026, those fees will continue to go up!), making their total cost significantly higher than competitors. Then they switched from recycling their delivery bags to not with no explanation.
The real dealbreaker is reliability. They consistently miss promised delivery windows. My most recent order arrived incomplete, with half of it showing up an hour late and the remainder arriving during dinner service, which was frankly embarrassing. When I contacted customer service requesting a refund for items I never received, they gave me the runaround. It all took an exhausting amount of time and the experience taught me they are not trustworthy. I won't be ordering from them again.








