Freeup Anmeldelser 

159
•
TrustScore 3.5 av 5

3,3

Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon

For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon

Se hva andre synes

Vurdert til 5 av 5 stjerner

I’ve been on FreeUp for 5 years and I can say the vetting was real. It felt like a proper screening and not just a sign-up form. That helps once you're in because clients already trust the people on... Vis mer

Selskapet har svart

Vurdert til 1 av 5 stjerner

I hired someone to help me with marketing. She billed about 15hrs/week for several weeks and barely did anything. Once I looked at everything she did (the very minimal), I looked in the Google f... Vis mer

Selskapet har svart

Vurdert til 1 av 5 stjerner

Freeup is garbage. Clients don't know how to work with designers, and yet are supported by freeup staff. They'll get the work and then cancel the job before you get paid. Do yourself a favor if yo... Vis mer

Selskapet har svart

Vurdert til 5 av 5 stjerner

Great clients - you'll find long-term and very nice clients here. The internal support team is available 24/7 - friendly and accommodating. Nate - the CEO of the company is very helpful an... Vis mer

Informasjon om virksomheten

Skrevet av virksomheten

FreeUp is the #1 solution to finding & hiring pre-vetted freelancers online. We recruit and interview hundreds of freelancers every week, only allowing the top 1% into the network. Business owners need to hire reliable remote freelancers can submit a simple request and be connected to pre-vetted talent, usually in 24 hours. We solve the hiring problem so you can focus on what you do best – growing your business.


Kontaktopplysninger

3,3

Middels

TrustScore 3.5 av 5

159 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Ingen tidligere historie av å be om anmeldelser

Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative

Har svart på 28 % av de negative anmeldelsene sine

Svarer vanligvis i løpet av 24 timer

Slik bruker virksomheten Trustpilot

Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.

3,3

Alle anmeldelser

(159)

14 anmeldelser i de siste 12 månedene

Skriv en anmeldelse
Virksomhetene kan ikke betale for å skjule eller tilby belønning for anmeldelser på Trustpilot. Anmeldelser er meningene til individuelle brukere og ikke Trustpilot. Mer informasjon

Vurdert til 5 av 5 stjerner

I absolutely LOVE my virtual…

I absolutely LOVE my virtual assistant!!!! He has helped me with bookkeeping, marketing, and countless other things. Hands down a great experience and the while process didn't take long either. From the first free consultation to the time I hired took less than one day!!! I HIGHLY recommend very professional and quick to respond!!!

1. desember 2022
Anmeldelse skrevet uten oppfordring
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Svar fra Freeup

Thanks Kim! We're very happy to hear you have found such a great freelancer. Reach out to us if you ever need anything at all.

Vurdert til 5 av 5 stjerner

Great company with amazing customer…

Great company with amazing customer service. The freelancers are pre-vetted which saves a ton of time and they actually have people that you can speak with if you have questions.

We hired a freelancer to manage our social media posts and saved a ton of money and time not having to do it ourselves.

15. januar 2023
Anmeldelse skrevet uten oppfordring
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Svar fra Freeup

Thanks for the great feedback, Ethan!

Vurdert til 1 av 5 stjerner

A bit of a waste of time

A bit of a waste of time. Multiple calls with clients who are supposedly pre vetted (they are not, anyone can post a job on the platform) and clients never get back to me. I've wasted hours interviewing and then being totally ghosted.

30. november 2022
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Very good application

I really like the Idea behind freeup up, It's the best platform to sell used/unused clothes, toys and many other things. Good job freeup app.

29. november 2022
Anmeldelse skrevet uten oppfordring
Vurdert til 2 av 5 stjerner

INCREDIBLY DISAPPOINTED

FreeUp was good for a while, but it seems they've built their business plan on promoting really cheap labor from the Philippines and India. This is what they promote to their clients. I am on the client mailing list too so I see what the clients get. So after a while the work dried up. The customers all wanted to pay $10 an hour for professional services. After being submitted for 16 prospective projects with no response whatsoever for the client, I gave up. FreeUp says the vet both their freelancers AND clients, but there are a TON of projects that get posted, freelancers submit for, and then the prospective customers never follow through. No word from them, no word from FreeUp. No project. After a few months you get a notice that the project has been cancelled. They also really need a tool for clients to leave feedback on the freelancers. Lastly, they changed their fees on fixed rate projects to TWENTY PERCENT! That's loan shark territory. I was so excited for and happy with FreeUp for the first year and wound up incredibly disappointed

19. august 2022
Anmeldelse skrevet uten oppfordring
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Svar fra Freeup

Hi Bob,
Thank you for your feedback! While we normally get a lot of good reviews about our platform, we highly appreciate reviews that will help us improve our services.
First of all, I’m are sorry to hear that you have not received any client response on your applications. As you know, both clients and freelancers go through a vetting process to confirm their legitimacy. We ensure that all clients pass our fraud detection process.
While some clients take time to respond to freelancers regarding their applications, most clients hire right away when they find the best match. If you ever have an issue with connecting with a client, please feel free to reach out to us directly about that client.
Rate: Please note that freelancers set their own rates. We accept freelancers based on their skills, work history and attitude and not by how much they charge for their services.
Tool to leave feedback on freelancers: I highly agree with you on this. While we don’t have public reviews for freelancers yet, we keep a rating on freelancers and make sure to only keep ones that have positive feedback from clients.
FreeUp Fee: Because we take feedback seriously, we use the FreeUp fees mostly to accomodate the requests from both our freelancers and clients about various updates on our platform. And we are happy to say that we have made a lot of progress since we updated the FreeUp fee. Our fees also continue to be lower than other marketplaces.
If you have any more questions or feedback, I would be more than happy to assist you.! Feel free to reach out to me personally anytime at: Chiqui.P@freeup.net

Vurdert til 5 av 5 stjerner

Amazing and Trustworthy Platform

I have been working on FreeUp for about 6 months now and have had nothing but a fantastic experience.

Their support is absolutely awesome and I've been given a ton of opportunity for work as a content writer.

If you've had enough of Upwork or Freelancer, then seriously consider giving FreeUp a try.

They are still up and coming but their platform has so much potential for growth.

I've only ever had one issue with a client that was resolved easily and with no issues thanks to their support team.

FreeUp isn't just a freelancing platform, it truly feels like a working community that welcomes its freelancers as friends.

Payment is always on time and never an issue and it's super easy to get started.

30. juni 2022
Anmeldelse skrevet uten oppfordring
Vurdert til 1 av 5 stjerner

I advise everyone not to use freeup

I advise everyone not to use freeup. Your hard earned money gets wasted here
Please don't install it.
Thankyou.

22. juni 2022
Anmeldelse skrevet uten oppfordring
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Svar fra Freeup

Hello! Thanks for reaching out to us. My name is Mackenzie and I'm the Director of Operations here at FreeUp.

You mentioned "installing" on your review however our service does not have any application to install.

Please feel free to reach out to me directly at mackenzie@freeup.net if you have any additional concerns at all.

Vurdert til 1 av 5 stjerner

Bakvas service .kisi ne liya product to…

Bakvas service .kisi ne liya product to pickup arrange bhi nahi krte. Bichre age ke person invest kr rahe hai. Aur unko time pe kuch nahi mil raha gai. Aur inke curiour partner call Karo to uthye ge nahi. E comm courier ki service bilkul bhi na lena .
Shaik karke person hai jo Andheri East area handle karte hai.
Sirf apko date denge ..

Na freeup wale cal nahi uthte.
Na courier partner na guy.
West of money.
Kuch time pe nahi milega.
Aur damage bhi karte hai product

11. mai 2022
Anmeldelse skrevet uten oppfordring
Vurdert til 1 av 5 stjerner

I am not sure what they are looking for…

I am not sure what they are looking for in application submit process I have 8 years experience as a senior developer and I run an agency as well. have skilled developers with me how can they guys make sure in application submit process taking just user info no tech question based on that disqualify system need to approve candidate should be disqualify after only technical test if he/she fail

21. april 2022
Anmeldelse skrevet uten oppfordring
Vurdert til 1 av 5 stjerner

Terrible support for the pros

Terrible support for the pros. And when they screw up, they threaten you with write ups and cancellations of you on the network. Was always unclear on what was going on most of the time. My “rep” would take on average of two weeks or more to reply to my Slack messages … and would mostly just ignore
my emails!? FreeUp posts all these corny ass ads on Facebook about how their platform makes freelancers have steady work and life is all amazing happily ever after!! TOTAL BULLSH***!! Stay away!!

3. april 2022
Anmeldelse skrevet uten oppfordring
Vurdert til 1 av 5 stjerner

Disappointing

I am not certain what they are looking for, but I have doctorate and masters degree with a copious amount of experience in several industries including a background in administration and admin assistant, yet denied an interview? Good luck folks.

11. januar 2022
Anmeldelse skrevet uten oppfordring
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Svar fra Freeup

Hey Tammy,

My name is Mackenzie and I am the Director of Freelancer Success here at FreeUp. Thank you so much for your feedback.

I’ve looked into your application status and the reason for denial. According to your application you do not have freelance experience and we are also unable to verify your skills due to not providing any social proof (LinkedIn) or references. If you have this information available, please feel free to email it to me directly at mackenzie@freeup.net. I am also more than happy to jump on a call to discuss more as well.

Please note that FreeUp prides itself in providing its clients with the top 1% of freelancers which is why we have such a strict vetting process.

I hope to hear from you!

Best Regards,

Vurdert til 5 av 5 stjerner

Amazing Resource for Businesses and Freelancers!

I have been using Freeup since the beginning as a freelancer and as a client and will continue to do so!
The platform is easy to use and always provides great support. What I like most about Freeup is that it understands what businesses and Freelancers are in need of to effortlessly grow you business. Highly recommend!

12. august 2021
Anmeldelse skrevet uten oppfordring
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Svar fra Freeup

Thank you so much for your feedback, we really appreciate it!

So glad to hear that you have had a positive experience as both a freelancer and a client.

Reach out to us if you ever need anything at all.

- The FreeUp Team

Vurdert til 5 av 5 stjerner

Grateful for FreeUp

I was able to find a fantastic graphic designer who could work within my budget on occasional projects. I am grateful for FreeUp!

11. august 2021
Anmeldelse skrevet uten oppfordring
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Svar fra Freeup

Hey Rachel!

Thanks for the feedback and that's awesome to hear. We're here for you if you ever need anything at all.

Vurdert til 5 av 5 stjerner

FreeUp has made hiring so much easier

FreeUp has made hiring so much easier. It is great having a platform I can trust and the output has been fantastic.

10. august 2021
Anmeldelse skrevet uten oppfordring
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Svar fra Freeup

Hey Rebekah!

Thank you so much for your feedback and we are happy to hear that you have had a positive experience.

Never hesitate to reach out if you need anything at all.

- Mackenzie Lepretre, Director of Client Experience

Vurdert til 1 av 5 stjerner

Freeup is garbage

Freeup is garbage. Clients don't know how to work with designers, and yet are supported by freeup staff. They'll get the work and then cancel the job before you get paid. Do yourself a favor if you're a freelancer - run don't walk away - steer clear of these scammers.

Freeup responds "When there is a dispute between a client or freelancer, FreeUp always works to be an impartial intermediary."

My reply: nonsense - NOT the case - NEVER responded to being the victim of theft of services - just blocked me. Good riddance to bad rubbish I say.

20. juli 2021
Anmeldelse skrevet uten oppfordring
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Svar fra Freeup

Thank you letting for letting us have the opportunity to respond to this claim.

At FreeUp, we pride ourselves on bringing the top 1% of freelancers to clients. Before any work is to commence, be it an hourly project or fixed price, both clients and freelancers must agree on the terms. We clearly lay them out here: https://freeup.net/legal/.

When there is a dispute between a client or freelancer, FreeUp always works to be an impartial intermediary. In the case of fixed price projects, our Terms of Service lays out:

-50% of payment for this project would be released upon completion and approval from the client.
-Treatment of all users: any correspondence between our internal team, freelancers, and clients must be positive. We do not tolerate rude, harassing, or discriminatory language.

Any violation of our Terms of Use are taken extremely seriously - including termination from the platform. We are sorry that you had a disappointing experience on the platform, and we wish you the best of luck on all future endeavors.

Vurdert til 1 av 5 stjerner

WELCOME TO SCAM CITY There is no…

WELCOME TO SCAM CITY There is no transparency as you would expect because you can't actually leave reviews for your hires and that is the reason I hired mine. He DID NOT COMPLETE THE JOB. Free up customer service does nothing. When you make a "ticket" aka create a job for someone it is titled with the basics, the specifics you need are - get this - discussed between you and the hire through ONLY EMAIL! ALL COMMUNICATION IS NOT DONE ON THE SITE. So guess what, when you want to dispute they didn't complete the job customer service goes by what the ticket says on the site and you are SOL OUT OF YOUR MONEY. FREE UP, YOU SHOULD BE ASHAMED.

9. juli 2021
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Svar fra Freeup

Hello!

Thank you for providing us with more information on your experience with us and I am very sorry to see that this happened.

My name is Mackenzie and I'm the Director of Client Experience here at FreeUp. I can ensure that we pride ourselves on quick and effective customer service. Unfortunately your name is not shared on this review, but I would love the opportunity to look into this situation further for you.

In the meantime, I would like to address a few of your concerns below:

1. Freelancer Performance Reviews:

We currently do not have client and freelancer based review system. However, please note that we have an extensive internal review process of our freelancers which is done consistently which evaluates any client issues the freelancer has had as well as job success rate.

We have a very high standard for our freelancers on our platform and any freelancer who does not hit the mark is removed from the platform. The goal is that we do the work for the client that way you don't have to.

2. Communication:

Any time that a client has a billing dispute with a freelancer, we will request all documentation from the client that shows the freelancer not completing tasks agreed upon, lack of communication or breach of terms of use. This can be documentation from any platform (contracts, NDAs, email, slack, asana, skype, etc.). The requirements of tasks are not solely based on the job description as we understand that job roles can evolve over time.

If you feel that your experience did not align with the points I made above, I would love to be able to look into your situation further and find a way to make this right. Please feel free to reach out to me directly any time at Mackenzie@freeup.net.

Vurdert til 3 av 5 stjerner

I'm probably FreeUP's biggest client by…

I'm probably FreeUP's biggest client by far within two years, I've spent over £7,000 on there platform and all they do is complain to you when you have missed a payment invoice that is due.

4. mars 2021
Anmeldelse skrevet uten oppfordring
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Svar fra Freeup

Hey Joseph!

My name's Mackenzie and I'm the Director of Client Experience here at FreeUp. I just responded to your email as I would love to chat on the phone a bit to discuss this further when you are available. I look forward to hearing from you.

Dette er Trustpilot

Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.

Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.

Lær om anmeldelsesprosessen på Trustpilot.

Her får du åtte tips om hvordan du skriver en god anmeldelse.

Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.

Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.

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