Freeman Jones Anmeldelser 

638
TrustScore 5 av 5

4,8

Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon

For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon

Se hva andre synes

Vurdert til 5 av 5 stjerner

I am truly thankful for the team helping me out with getting my IVA acceptance. They handled everything so professionally and the patience they showed me with my hearing difficulties also allowing a... Vis mer

Vurdert til 5 av 5 stjerner

I genuinely thought I’d be in debt forever and was so nervous about making the call, expecting the worst. Instead, the team at Freeman Jones were kind, understanding, and explained all of my optio... Vis mer

Vurdert til 5 av 5 stjerner

All the team I spoke to were kind, friendly and understanding and they listened to my recent problems I had wwith my debt with empathy. They did not judge me. The advice and information I was given wa... Vis mer

Vurdert til 5 av 5 stjerner

Every single member of staff I’ve spoken with has been incredible in every way! Being in debt and having to seek help leaves you feeling very vulnerable and almost fearful of judgment. I’ve not had... Vis mer

Informasjon om virksomheten

  1. Gjeldsslette
  2. Kredittrådgivning
  3. Insolvenstjeneste

Skrevet av virksomheten

Freeman Jones is a firm of insolvency practitioners specialising in Individual Voluntary Arrangements (IVAs).


Kontaktopplysninger

4,8

Enestående

TrustScore 5 av 5

638 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Ingen tidligere historie av å be om anmeldelser

Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative

Har svart på 66 % av de negative anmeldelsene sine

Svarer vanligvis i løpet av 48 timer

Slik bruker virksomheten Trustpilot

Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.

4,8

Alle anmeldelser

(638)

206 anmeldelser i de siste 12 månedene

Skriv en anmeldelse
Virksomhetene kan ikke betale for å skjule eller tilby belønning for anmeldelser på Trustpilot. Anmeldelser er meningene til individuelle brukere og ikke Trustpilot. Mer informasjon

Vurdert til 5 av 5 stjerner

The staff at Freeman Jones were…

The staff at Freeman Jones were excellent and had all the time for me while sorting out my iva. They were fantastic with communication and also with time keeping keeping to every appointment that was made.

17. desember 2025
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Amazing company

Been amazing support and gave me time and help when I needed to understand the process I have been through, thank you all very much

4. desember 2025
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Very easy to navigate options

Very easy to navigate options help is available all the way everyone I dealt with was compassionate polite helpful and has made such a difference to my mental health knowing I no longer have to struggle financially

11. desember 2025
Anmeldelse skrevet uten oppfordring
Vurdert til 4 av 5 stjerner

There is helpful hand

The experience I gained was remarkable customer service was very satisfactory
The staff where very knowledgeable polite and very understanding and supportive
They did not judge me, but clearly they did all they could to help me when I needed help the most
About a year ago i thought i was just sinking no one to turn to but luckily i was guided by a kind gentleman from customer services from a bank who gave me the No for Freeman Jones. Reluctant but finally I telephoned them and my situation was dealt with in confidence
I am very happy and I would recommend others who are in any financial difficulties to seek help, rest assure you will never be judged; matters in fact you will feel relieved once you have spoken to them.

30. oktober 2025
Anmeldelse skrevet uten oppfordring
Vurdert til 3 av 5 stjerner

Just glad it's over and that each year…

Just glad it's over and that each year was stressful as the communication was terrible and hard to work with

1. desember 2025
Anmeldelse skrevet uten oppfordring
Logoen til Freeman Jones

Svar fra Freeman Jones

Thank you for sharing your experience. I’m sorry to hear that the communication over the years has felt stressful and difficult. That’s not the standard we want for anyone.

We're working to improve our customers experiences and feedback like yours is valuable and will be considered.

To look into this properly, we do need to identify your account. Please respond with the additional information we’ve requested so we can review what happened and make sure the communication issues you’ve described are addressed. Alternatively, please email us at ivacustomer.services@financialwellnessgroup.co.uk

Thank you for sharing your experience.
Freeman Jones

Vurdert til 2 av 5 stjerner

Communication is awful

Communication is awful. They don't respond to emails in a timely manner and they ignore legitimate questions.

1. desember 2025
Anmeldelse skrevet uten oppfordring
Logoen til Freeman Jones

Svar fra Freeman Jones

Thank you for your feedback. I’m sorry to hear about the delays and the unanswered questions you’ve experienced. That’s not the level of communication we aim to provide.

To investigate this properly, we do need to identify your account. Please respond with the additional information we’ve requested so we can locate your details, review what has happened, and ensure you receive the answers and support you’re waiting for. Alternatively, please email us at ivacustomer.services@financialwellnessgroup.co.uk

We appreciate your patience and want to resolve this as quickly as possible.

Thanks,
Freeman Jones

Vurdert til 5 av 5 stjerner

Mathew from the money wellness group…

Mathew from the money wellness group was brilliant, full of information and knowledge, always followed through on what he said he was going to do to the timescales and always made sure information was understood correctly by going through it in detail. Very patient, understanding and respectful, always supported me and my decision. Thank you

27. november 2025
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Honestly words can’t describe how happy…

Honestly words can’t describe how happy and easy this process was, best decision and highly recommend special thank you too mathew for going beyond and answering everything and the great communication and support.

25. november 2025
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Thank you!

Just wanted to shout out Sam weaver and Heather Johnson, who personally worked on my case. Both were so helpful and really reassured my each step of they way. They were so thorough. I really cant thank them enough. Helping me through such a tough time. Thank you to you!

12. november 2025
Anmeldelse skrevet uten oppfordring

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