flysafair.co.za Anmeldelser 84

On the 29th of May, we were assisted by Lungile Mkhulise on departures. It was our first time boarding a flight,, we were panicking since we missed the booked flight. The staff at departures allayed our anxiety and were escorted to the next flight. Thank you so much for your patience.

When checking in at security I was told my suitecase was too big for hand lagguage, I always travel with this size. I paid R350 to book it in. At the carousel when picking up my luggage the small lock was cut off and damaging my suitcase. I only had clothes in my suitecase so I can not see the reason for this. Very disappointed, as I traveled numerous times without any problems. I know nothing will come from this and leaving me with a damaged suitcase.

SAFair MONEY MAKING scheme!
New money making scheme with SAFair airline... as soon as check-in open, they allocate you a seat you DONT want to sit then charge you fees to select the seat you WANT to sit - WHY am I NOT allowed to do my own check-ins anymore???

I have raised this with them before and stated if you want to select a seat on my behalf go check my seating on all your previous flights to ensure good customer services BUT NO they want MORE money!!!!!!

Will NEVER fly this airline again!!!!!

Great service, flying from OR to Durban on flight FA414 had a slight issue with my booking and Imogene Ndlovu handled it by advising me with the best option. Really appreciated her human touch in a busy environment where people are just compacted into one box.

12th birthday dash sale 2026 - ab BIG JOKE!

Agent 10151 at PE airport had a huge power trip and denies grandparents and toddler in stroller priority boarding.She made us step out of line and wait to board at her convenience.We are global travelers and this must be the worst service ever.We also could not a glass of water on the flight today as Tayla said " we only Sell water"!

Suggest You choose any other airline's.Stay away from terrible service!

Without a doubt the worst airline ever for customer service ! Is there was a rating for below zero stars - this airline more than deserves it . Fly at your peril .

On 25 April 2026 I traveled from PE to JHB on the 13h55 flight, seated in 33B.

This was the most uncomfortable flight I have ever experienced. I was physically squeezed between the passengers in 33A and 33C for the entire duration. Window seat passenger was significantly oversized for the seat, resulting in me being compressed throughout the flight. Each time he inhaled, the pressure on me increased.

I notified the flight attendant of the situation. I was told there was nothing they could do because the flight was fully booked. No alternative solution was offered

Our experience with FlySafair has been extremely frustrating and, in my view, reflects both poor customer service and unfair treatment of customers.
We booked return flights in January 2026 for travel in August 2026 (Johannesburg to Cape Town). Due to unforeseen circumstances, we cancelled the flights on 28 March 2026 — well in advance of the travel date.

Instead of offering a refund, we were issued with a voucher expiring in March 2027. As UK-based customers with no foreseeable travel to South Africa within that period, this voucher is not a reasonable or practical alternative to a refund.
Since cancellation, we have made multiple attempts to contact FlySafair (28 March, 30 March, and 8 April 2026), none of which have received any response. As we are based in the UK, we are unable to easily contact your call centre and had to rely on a family member in South Africa to follow up on our behalf.
We were ultimately informed that a refund would not be considered because a voucher had already been issued, and that too much time had passed. This reasoning is both factually incorrect and unreasonable — the time elapsed between cancellation and follow-up is clearly less than one month.
From a consumer perspective, this raises serious concerns:
The absence of any meaningful response to written communication
The lack of accessible support for international customers
The issuing of a voucher in place of a refund without proper engagement or consent
The refusal to review the matter despite prompt follow-up attempts
The result is that an amount of R7,045.92 has been retained without providing a fair or usable remedy.
While I appreciate that airline fare rules may limit refunds, the handling of this matter falls short of reasonable customer service standards and may be considered an unfair contractual outcome — particularly where the alternative offered (a time-limited voucher) is not usable by the customer.
Based on this experience, I WOULD NOT RECOMMEND FlySafair, particularly to international travelers who may face similar difficulties in resolving issues.

There was nothing wrong with the flight but when we landed i got my bag broken the whole bag

Someone from the airline refunded the ticket to themselves. You can't make this stuff up.
This has never happened to me before in all these years.
Also they go inside your bags and steal things.
The airline and airport staff are run by criminals.
Where is the zero star to give them?

FlySafair – Extremely Poor Handling of Baggage Theft Case

My baggage was forcibly opened, valuables were stolen, and my suitcase was damaged during a FlySafair flight. I followed every required procedure, including filing a PIR report immediately and submitting a full claim with supporting evidence.

Instead of taking responsibility, FlySafair attempted to hide behind internal policies and limit compensation to an unacceptable amount. They also tried to shift responsibility to third-party baggage handlers, which is completely unacceptable — passengers entrust their belongings to the airline, not its contractors.

Even more concerning is their continued reliance on internal rules and local legislation while ignoring their obligations under international aviation standards such as the Montreal Convention.

This is not just poor customer service — it reflects a serious lack of accountability and respect for passengers’ rights.

I am now in the process of escalating this matter formally and will not hesitate to pursue it through legal channels and relevant aviation authorities if necessary.

I strongly urge FlySafair to review this case seriously and provide a fair resolution. Until then, I advise passengers to think twice before trusting this airline with valuable belongings.

Flight FA378 to East London, delayed for no apparent reason. Feedback shocking and unable to tell us why 35 minutes after take off time we have not even started boarding , nor does it even look like we are about to. Electronic boarding pass shows on time and airport board at this stage still shows on time. Pathetic service.

I missed my flight dew to congestion at the security terminal. though I was an hour and 15 minutes early and in the queue but the security let's people cut the line that are an hour l early for there flight but you how is 15 minutes to go no you have to wait. and miss your flight and then they say that it not there problem. they don't care about there client's. if they dit they would have fix this and held the airport responsible

One star is being generous. Absolutely useless. Won't ever see me flying with them again. Shit service does not get rewarded with repeat customers.

The staff are completely incompetent. Attempts to resolve issues via WhatsApp – no response. Attempts to resolve via email with Portia – no resolution.

I booked my ticket through Bookings.com, and the confirmation clearly states that checked baggage is included. Yet FlySafair refuses to honor this. I am now forced to pay an additional R1000 to sort out something that should have been included from the start.

This is misleading and unacceptable. DO NOT BOOK FLYSAFAIR THROUGH Bookings.com – the information provided is false, and customers end up paying extra.

Due to the fire at Cape Town Airport last week, I couldn't check my bags and had to miss my flight. The FlySafair staff at the airport counter explicitly promised me a full refund for the flight and my luggage.

A week later, I am still fighting to get a response. I’ve emailed every account I can find, but I only get generic replies from their AI chatbot telling me to call a South African phone number. Calling internationally would cost me a fortune in fees. It is completely unacceptable that there is zero human support available via email or chat to resolve this. Also they never return the call backs I arrange on their whatsapp service.

Hugely disappointed in the total lack of accountability after their own staff promised a refund.

I would like to sincerely express my appreciation for the two incredible flight attendants on Flight FA101 from Johannesburg to Cape Town on Saturday, 21 February (08:40–11:00).
Itara Taygon and Rorisang were absolutely amazing with my autistic son on his very first flight. They were patient, gentle, and incredibly kind. They went out of their way to make him feel safe and comfortable, which meant more to me than I can express.
As a parent, flying can be stressful, especially when your child has special needs. But because of these two wonderful ladies, our experience was calm, positive, and truly memorable. Their compassion and professionalism made all the difference.
Thank you for turning what could have been a stressful experience into a beautiful first-flight memory for my son. FlySafair is very lucky to have such caring staff members.

Could you consider route from
Cape Town to Mtata.. would be of great help even if it starts by one flight on a Thursday or Friday

Traveled from capetown to South Africa with my family i watched a lady disrespecting my husband in public 🥲 forcing him to put his hand luggage upto 5kgs under the seats shocking 😳 then she came for me telling me why cant i let a guy who sat on the raw i was supposed to sit on with my little daughter to take the window seat i had to remind her we paid for seats because that’s where our daughters wanted to seat😔i felt so sad as she engaged in a conversation with the man about us worst experience ever from staff specially the lady she messed everything