Flownbeauty Anmeldelser 

How to reach customer support? No answers to 3 emails starting 6 days ago. Website says emails will be answered within 48 hours. Phone number on website has either been disconnected, changed, or is no longer in service. There is also a new address of company now supposedly in Sheridan WY but no phone number and not identified in Sheridan as FlownBeauty. All I wanted was to be sent by Email the free GoCurl Guide for further instructions on use of this product as very minimal instructions were included. I just wish I was more adept at using the curler. I do not understand how some customers are saying they actually talked to a real CS agent. I’m happy with a email response.
Such poor customer service.

The company offers a "30-day hassle-free guarantee," however, the product must be shipped to CHINA, which, in my case, would have cost me $237. The only other option given to me was to accept a 30% refund. This offer was received after two other stall tactics requiring me to send photos of the device and an explanation of why I was not satisfied. DO NOT PURCHASE FROM THIS COMPANY.

Carol was great. She responded to my queries quickly and efficiently. She took care of my troubles so well as to ease my worries.

I want to recognize John for his outstanding customer service. Although I initially had a frustrating experience resolving my issue, John took the time to listen to my concerns with patience, understanding, and professionalism. He went above and beyond by requesting an additional refund, bringing my total refund to 50% of my purchase as a gesture of goodwill, which helped reach a fair resolution.

John treated me with respect, communicated clearly, and genuinely cared about making things right. Employees like John are a great asset to any company. Thank you, John, for your kindness and for going the extra mile to help me. I truly appreciate your excellent customer service. 😊

The product is excellent, but I had a question. Angel answered me within an hour with precise instructions on how to have the product do what I wanted it to do. I don't know where they are located, but it was after hours where I live and I still got the rapid answer. Awesome customer service backing up a really good product.

I orded from company this morning and then realised that the product was not suitable for me, so I followed the link in the email I received to cancel purchase and the payment was refunded in less than an hour 😊

First, the product did not even hold a charge when I received it. I missed the 30 day rule for a refund so I am appalled that the company is not offering anything because the product doesn't work, they are offering me a discount on another purchase, really??
Most products have at least a 60 day window for returns, your policy is not only restrictive but not in good faith. Now I am stuck with a product that doesn't work and no recourse. If you want to cater to mature women, understand we have lives and 30days with no recourse is only good for you!!
JSimone

I did not like my hot brush, it pulled my hair on the first attempt.. So i asked to do a return and they refused to give me my money back.. I had several emails from them asking me to send videos of me using the product and when I refused they told me that I had to send it back to their warehouse somewhere in CHINA!! Do not buy from this company for any reason.. I never got to return my brush or get my money back. 30 day returns is a SHAM!!!!!

The information says “your order includes a 30-day trial period”.
I DOES NOT state the in order to receive a full refund you will need to pay to send the item to China with additional costs for tracking. That would probably cast as much as the product did!

DO NOT purchase from this company! The Go Brush is junk and when you try to return it, they make you jump through hoops. I opted for a 30% return on my credit card and keeping the brush...Lost out on both ends, as the brush does not work properly and I have been waiting for months for the credit on my card. They push you from one customer rep to another when they reply to your concerns. Save yourself the headache and your money!

Lester was great to work with. He answered my questions and got back to me quickly.

John tried to go over extra steps for me to try to get the Gobrush to work for me, I appreciated his effort.

Aaron was very quick to respond & handled my issue quickly & professionally.

john helped fix my order without any problems. I did not realize the order for the heat protection spray was a subscription - I HATE subscriptions. If I like something, I will order it again when I need it.

I received my Flown hairbrush in record time and was excited to try it out. Well, my hair is very fine and thin, so I had a difficult time using it. When I asked for a return/refund, the customer support person, John Nickerson, quickly helped me out and explained how their process for returns/refunds work. In record time he was able to give me a partial refund and I kept the brush. I was very happy with the solution to my dilemma and it was all because of the efficient help from John. Thank you John for all your assistance.

I ordered the flown hair curler. I find it very difficult to get my hair into thd chamber. After you put your hair in the chamber and push the button, sometimes it catches the hair sometimes it doesn't. Even at the highest setting for the longest time, i get a bit of a wave but that's it. It's supposed to beep when time is up..sometimes it does, sometimes not. The videos of how to use it are far different than the actual experience. Then if i return it, i'll spend $ to ship it back and they have 7 days to decide if they'll refund my money..seriously? complete waste of money..stay from this thing!

Darwin Compton was very efficient, and very courteous.

The brush does nothing for my hair. I have tried multiple times - as they suggest. I have followed all the company directions on their site. It just does absolutely nothing to my hair.

Delivery is very slow. Ordered on a Monday and received 18 days later.

The product does not work on fine or thinning hair. I’ve requested a refund and do not get a reply via email or phone. The number listed on the website is discontinued. I feel I have been scammed and am seeking recourse from my credit card company. It is truly a false advertising scam.

Aaron in customer service really helped me figure out what I needed to do. Thank you!