florencestore.com.au Anmeldelser 

Do not purchase from this company!
Never before have I experienced such rude customer service. Aggressive, unhelpful and unprofessional.
I placed an order and was was advised via email that it was shipped same day (winning at this point!)
As the website clearly states local orders are delivered in 1-3 working days, after 4 business days, I notice the consignment had not seemed to have left their warehouse and I followed up. The communications that I had regarding the matter were quite unbelievable. The first email I had a little laugh but then it kept on going. To start with, I was told to follow up myself, I was then advised the order had definitely left their warehouse and when I questioned them further about the legitimacy of this a refund was issued. We do not have to put up with hostile, unprofessional and extremely unhelpful businesses when there are so many others out their having a good crack

After not receiving a rather expensive purchase, I got in touch with Florence Store to rectify the issue. I received a rather blunt response, stating they had sent it off and it was now in AusPost’s care, completely wiping their hands of the matter. After getting in touch with AusPost, they informed me that from their records showed it had in fact been scanned in by Florence Store, and seemingly never left their store.. Interesting. Be careful with this one!

Hmm.....after agreeing to subscribe to this site I was given a 15% first purchase discount. I tried to use the code given at checkout however found it kept saying INVALID code. I've sent an email to customer service and am still waiting for a reply. . . . After reading some
of the reviews on this site I am extremely skeptical about making any purchases from this company now. I am saying what happened to me and have no reason to tell otherwise.

As beautiful as it is in the photos
Love it!

Another quality dress, great generous sizing where it counts, good quality fabrics and colour. A stylish design, very flattering thank you! Can’t wait to wear it.

Beautiful dress fully lined with soft cool fabric. Quick delivery too.

Fast delivery, quality clothing.

Firstly, this store only gives credits and not refunds. They sent me the wrong item and I emailed to request instructions to resolve this. I received an automated response so two days later I wrote to them through their help Centre and received another automated response. I then emailed and received a personal response which stated that as I had sent multiple emails the response would now happen 2-3 business days from my most recent email. I had explained in my initial email that I was going away the following week and wanted the item to take away, so they knew timing was important. In summary, for trying to establish a quick resolution as a result of Florence sending me the wrong product, they became annoyed by my multiple attempts to pursue a quick resolution. I will never order from them again. They have not even apologised for sending the wrong item, instead responded with rude emails.

Buying online from Florence is very easy and the delivery time is fantastic.

Buying from Florence store was just so easy. I bought 2 jackets and they were delivered so quickly I couldn’t believe it. The jackets were beautiful and just perfect x

The customer service is no where to be found. I was condescendingly made at fault for a late delivery of which I paid express for. Instead of empathising with the situation, I was told that it was my fault and to shop elsewhere as well being told I was not to shop here anymore. Whoever is running the customer service does not have one iota of understanding good written communication, proper approach and how to build a customer base. In this day and age, it’s important to build relationships with your base not dismantle them. Unfortunately, I will not shop here again given the uneasy and condescending feeling about the experience. Please note I have shopped here twice and the first time, I did not have an issue but this 2nd time, the communication was accusatory.

Florence store have beautiful clothing of high quality. All of my orders have arrived within 24 hours of placing them. I love the natural fibres and the way the clothing makes me feel when I wear it.

Love my Gabriella Contrast Stitch Denim Pant & Byrony Contrast Stitch Shirt. So comfortable. Loads of positive comments whenever I wear it.

I have purchased several items from Florence. Sadly, after wearing a blouse only twice it began to fall apart. The item/fabric is clearly faulty/below acceptable standards. Despite numerous attempts to resolve this matter via email, Florence has refused to accept any responsibility. I was sent an email saying that they had ‘thoroughly reviewed the matter’ and will not engage in further correspondence. They have not requested that I return the item (which I am prepared to do) in order for them to view it first hand. It is clearly defective. Be very cautious when purchasing from this store because their customer service is very poor if there is an issue with a product.

When purchasing online there is NO CASH REFUNDS only exchange or credit note.
This needs to be prominently advised when buying.
It's normal practice to offer refunds of cash when shopping online. No more shopping here...

Was the first time I ordered from this store. Very impressed. Good quality pants. Ordered and it was express post to Perth. Very fast. Accurate sizing given.

Easy ordering, fast postage and great quality clothing.

I always have great service from this company

I bought the most beautiful dress, i downsized as the reviews suggested and it was perfect. lovely material, fits and looks amazing. Love Florence Store.