Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
We partner with the best furniture brands (Castlery, Burrow, NordicTrack, Samsung, Joybird, & more) to provide quality furniture for less - all while protecting the planet. +700,000 lbs kept out of landfills! Get up to 80% OFF on top furniture, appliances, fitness equipment, & more!
3600 North Capital of Texas Highway Building B, 78746, Austin, USA
I reached via chat out at the beginning of the week inquiring about my order, as the status hadn't changed since the initial purchase. The person that first helped me connected with fulfillment and got the order moving. When I opened the chat again today, the person that helped provided me with the tracking number, which showed that the furniture was on the move. A little confused about the initial delay, but pleased with the help received once I reached out.
Not impressed with their delivery process. I don't need voicemail after voicemail demanding I call to schedule something only to call them back and be told they'll let me know when they're ready to deliver it. Pointless.
It took me 3 days and 5 customer service reps just to get a time to pick up my order.
I was a little worried about my purchase after reading some negative reviews but the 2 counter stools I ordered came 3 weeks before I expected them and were in perfect condition! Boxes were in good shape and stools still had all the protective padding around them and cardboard in place. Very happy with my experience and would definitely buy from again!
Svar fra FloorFound
We're sorry to hear this! We send out automated emails both shortly after your order is placed and when an item in your order ships. On occasion, a technical issue can prevent these from sending out and we would like to get to the bottom of what happened there.
Please reach out to our support team at your earliest convenience, so that we may investigate and see what we can do to move things along.
I ordered a couch from FloorFound and was so impressed with the whole process. The item was in near perfect shape, completely as described. FloorFound was extremely communicative about the shipping process and I received multiple emails letting me know a timeline. I Will absolutely be purchasing more furniture from them again.
Customer service has been excellent. I had some problems with my order being damaged in transport and they helped me through all of it. Thank you!
I have emailed twice about picking up my purchase and have not received any response.
Svar fra FloorFound
Hi Jay! We responded to your chats and emails on 3/5, 3/7, and 3/15. We are unable to schedule a pickup outside of our warehouse's operational hours. Please contact our support team via chat for assistance in scheduling a pickup time between Monday - Thursday 9am - 2pm. Unfortunately, these are the only times available and our warehouse team will need 24-48 hours to pull the item and have it prepared for your scheduled pickup date and time.
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Virksomhetene kan automatisk be kundene om anmeldelser, og disse blir bekreftet som faktiske opplevelser.
Lær mer om andre slags anmeldelser.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.
Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.
