flixbus.pt Anmeldelser 47

Subject: Formal Complaint – Departure Failure, Significant Delay, and Financial Damages
Operator: FlixBus
Date of Incident: April 9th, 2026
Route: Leiria – Porto (Scheduled Departure: 07:15)

1. Statement of Facts
I am a frequent traveler on the Leiria-Porto route and held a valid ticket for the 07:15 service on the date mentioned above.

Failure to Stop: After waiting at the Leiria Terminal, the vehicle failed to arrive. At 07:30, I inquired at the terminal information desk and was informed by staff that FlixBus occasionally "skips" scheduled stops. Upon checking the FlixBus App at that exact moment, the real-time GPS tracking showed the vehicle already traveling North of Leiria, having bypassed the station entirely.

Contradictory Information: In subsequent email correspondence, FlixBus customer service provided conflicting versions of the events. Initially, the incident was denied; however, in a second communication, the company admitted a delay, claiming the bus departed at 07:55 (40 minutes past the scheduled time).

Service Unviability: Even if the company's second version (07:55 departure) were true, such a delay rendered the service useless for my professional requirements. As a Professor at the Polytechnic Institute of Porto, I have strict teaching schedules that do not allow for such significant, unannounced delays.

2. Damages and Professional Consequences
Due to the lack of timely information or alternative transport provided by FlixBus, I was forced to use my private vehicle to ensure I could meet my teaching obligations and reach my students on time.

The following financial damages were incurred as a direct result of your service failure:

Private Vehicle Travel (Leiria-Porto-Leiria): €107.20 (Fuel and tolls, estimated via ViaMichelin).

Parking Fees (Porto): €8.10.

Loss on Return Ticket (Rede Expressos): €6.00 (Loss incurred due to a partial refund of a return trip that was compromised by the failure of the outbound journey).

Total Claim Amount: €121.30

3. Legal Basis and Demand
Under Regulation (EU) No 181/2011 concerning the rights of passengers in bus and coach transport, passengers are entitled to assistance, reimbursement, or compensation in the event of significant delays or cancellations.

In light of the above, I hereby demand:

A full refund of the unused FlixBus ticket.

Full compensation for the additional travel and parking costs (€121.30) caused exclusively by the operator’s breach of contract.

I have attached all supporting evidence, including receipts and the email thread containing your admission of the delay. I look forward to a prompt resolution before I escalate this matter to the AMT (Mobility and Transport Authority) and relevant consumer protection agencies.

Rude and uncivilised drivers. On my last long hour trip from Madrid to Lisboa the portugese driver resting had his foot on the front armrest with shoes on. Had music loud from his phone and talking loudly with the driver driving making super inapropriate jokes about female passengers.

Lamentable experiencia. Además de mo haber casi espacio para las piernas, la luna delantera estaba rota.
Además, por un error mío, cogí otra maleta. Estoy intentando que Flix bus me conteste por si ha encontrado la mía y para poder devolver la maleta que cogí por error. Llevo esperando una semana y no dan contestación. Lo lamento por la propietaria de la maleta que cogí por error, pero no tengo manera de hacérsela llegar.

I took the flixbus on 13 march from Coimbra to Lisbon.
Excellent trip. On time.

I have just arrived with Flixbus 1050 from Lisboa to Albufeira. The driver drived the bus with 100 km/t through the payment zone. And all the way from the highway to central Albufeira he drived 20-25 km/t faster than the ordinary speed, and too nearly to the other cars. I thought that the bus would flip around. He was playing russian roulette with the passengers life.

We booked tickets to travel from Lisbon to Porto, two weeks in advance. The tickets were very cheap (less than 5 euro for both),so we took that as a good sign. Two days before the trip we received an email with the location we should catch the bus from. We arrived at a random spot but checked many times and made sure we had it right. Ten minutes before the time we were supposed to leave, it was clear that no bus was coming. So we navigated a bit and found the actual bus station further down the road. We lost the bus and went to the flixbus office to book new tickets. It was closed, even though it was supposed to be open. We booked new tickets online and ended up paying 30€ for both. The bus driver didn't speak english or seem eager to help us realise why he couldn't scan the ticket barcode. Very stressful experience and very poor manners. Would't recommend!

P.s The address was still wrong on the new tickets

O traslado é realmente pontual.
No entanto, não espere bom atendimento ou gentileza por parte dos motoristas.
Além disso, em nenhum dos onibus tinha opção de banheiro, um dos onibus quebrou e designaram outro, no entanto perde-se o assento marcado, chega e senta onde encontrar, mais uma vez, o motorista não fez nenhum esforço para orientar. Portanto, prepare-se para esses desconfortos

The transfer is indeed punctual.
However, do not expect good customer service or kindness from the drivers.
In addition, none of the buses had a restroom option. One of the buses broke down and another one was assigned; however, the reserved seat was lost — you simply arrive and sit wherever you can find a seat. Once again, the driver made no effort to provide any guidance.
Therefore, be prepared for these inconveniences.

08:30
09:03
09:10
Braga (Centro de Transportes)
Porto (TIC - Campanhã)
FlixBus • Ônibus 1004
Direção Lisbon (Oriente)

09:45
12:23
Porto (TIC - Campanhã)
Lisbon (Airport)
FlixBus • Ônibus 1050
Direção Lisbon (Oriente)

Não há palavras para descrever o transtorno que esta companhia rodoviária me causa a mim e à minha família, perdemos um voo por causa deles!

Tudo aconteceu porque o motorista, seguindo regras da empresa não nos deixou embarcar no autocarro que ia de Rio Maior para Lisboa porque não tinhamos cadeirinha para a bebé. Bem sei que têm escrito nos termos e condições, aquele texto que é feito para ninguém ver. De qualquer das formas, eu paguei o bilhete da bebé, porque sim, cobram bebés que nem 2 anos de idade têm, portanto o mínimo que deveriam fazer seria disponibilizar cadeirinhas. Onde é que já se viu, as pessoas terem de andar com cadeirinhas de um lado para outro?!

Podia escrever muito mais, mas fico-me por aqui. Definitivamente não recomendo a ninguém, horríveis!!!

Nunca tive um problema grave antes com a FlixBus mas aparentemente isso mudou. Perdi um autocarro não pelo meu atraso mas sim porque o autocarro estava mal indicado não havia o número de autocarro em cima a passar nada. Foi então que vi o autocarro em frente com o número igual ao da minha reserva. Na reserva dizia 1010A e o autocarro indicava 1010 e dizia Fátima a frente que era o destino que eu tinha marcado, esperei esse autocarro abrir portas e o motorista diz me que aquele não era o autocarro certo e que diz Fátima porque veio de lá. (Porque motivos queremos saber de onde veio e não para onde vai sendo que maior parte das pessoas estão lá para apanhar o autocarro.) seja como for perdi o autocarro muito bem e abri um chat com o suporte da FlixBus que só me respondeu com mensagens de copy paste e quando eu pedi que parassem com isso e realmente ajudassem o agente mandou me um link que me levou para fora do chat e o fechou automaticamente. Podem ter a certeza que a rede expresso vai ganhar mais 2 clientes porque éramos duas pessoas nesta viagem e a FlixBus vai perder dois. Sem contar que os motoristas que tenho apanhado na FlixBus são imprudentes na condução e rudes.

2 stars simply for the fact that a trip from Faro to Porto in Portugal that should take roughly 6 hours or so, and you get in the bus to see a notice stating WC is out of order... Then a voice on the peakers saying we will stop for toilet breaks. Oh my god, what works is this service in, me and my 12 year old daughter used your services in other countries and never seen this stuff. Embracing having to tell her to hold it cause the bus is crap and doesn't have a toilet. Is she supposed to do a number 2 in the woods????

I have lost count on the number of times I have contacted Flixbus customer service. It has been 5 weeks now with nobody resolving my issue.
They say here on TrustPilot that they have responded, but they haven't.
Whoever is in charge of their customer service should be fired immediately as they are clearly not up to the job.
Flixbus will gladly take your money but when they commit a mistake, they will not look to resolve the issue they created.
My child was denied boarding because the bus driver claimed he should have a child seat, even though according to Flixbus' own policy, he wasn't required to have one. I tried showing the bus driver my child's ID card to verify his age but he didn't want to look at it.
This was at midnight outside Porto airport with no other means of travelling to Lisbon that night. The bus driver made the "executive decision" to abandon a 4 year old child outside an airport at night, in the rain because he couldn't do his job properly. That guy should be fired as well for his incompetence.
Luckily I had the means to book the 4 of us into a hotel for the night and the next morning we got on a Rede Expressos bus (with no issues or demands of a child seat from that driver).
I'm not even looking for compensation for the hotel and alternate travel, I just want my money back for the Flixbus trip. But they have gone silent and refuse to respond to my chats or emails. I have contacted their legal dept and they also have not responded. There is no other way of contacting them - obviously afraid to provide a phone number so I can speak with one of their inept staff.
Despite using Flixbus on numerous occasions in the past, spending hundreds of euros (customer loyalty doesn't register with them), they simply don't care once they have your money. Please avoid booking any trip with these scammers because their after-sales service is non-existent and they clearly don't give a sht about their customers.
I hope Flixbus folds and you all lose your jobs because you are not good at it.
Give me back my money you thieves!

The drivers dont open the toilet. The last time I went on ,the driver wasn't even going to stop until several desperate passengers asked him to. By then we were nearly at our destination. Flixbus says food and non alcoholic drinks are allowed on board, yet the driver made everyone stand outside in the car park to eat.The service from lagos to Lisbon was so bad we ordered a transfer home. last time I will ever travel with this appalling company.

Just caught the FlixBus from Lagos to Seville . What a joke , firstly get a message to say not original flux bus . So no internet , or toilet . My seat will not stay upright and just keeps reclining every few seconds . Driver not helpful when asked when can we stop for a toilet break . In my opinion use another company for the route .

O Ponto considerado positivo é só o preço! Quanto a prestação de serviço é lastimável. Pagamos por uma viagem de Madrid a Portugal Eu e um Amigo. Nos indicaram uma Plataforma e afinal de contas haviam mudado a plataforma sem actualizarem nos bilhetes de passagem. Consequência perdemos a viagem. Ou seja ficamos na Plataforma errada que eles nos indicaram e afinal o autocarro apareceu numa outra plataforma, carregou quem lá esteve e partiu sem nós. Não tem atendimento eficiente, só Inglês e muito rápido sem qualquer tempo de espera. Não recomendo e vou atrás dos meus valores perdidos.

cheguei 30 minutos antes a paragem o autocarro nunca apareceu
liguei pro suporte (so tinham ingles e fui obrigado a falar com o text to speech do tiktok durante 15 minutos) depois de tanto esperar uma senhora que pouco ou nenhum ingles sabia disse me que o autocarro ja tinha passado e que eu tinha passado por curiosidade perguntei quantos passageiros tinham embarcado o autocarro com sucesso a senhora toda baralhada disse me com confiança 18 pessoas depois de eu me rir um bocado (o numero de pessoas na paragem nunca ultrapassou 6-7 pessoas)
ela la deu BackTrack umas duas ou tres vezes chegamos ao suposto valor 15/18 embarcaram a incerteza com que esses valores me foram dados mostraram apenas a bullshittery que se passa com esta empresa
siga rede expresso daqui a 20 minutos enfim

Primeiro não há controlo nas bagagens perdi a mala quando saía do De Lisboa para Braga. E o motorista simplesmente me deixou falando sozinha sem se importar e foi embora.
Viagens longas e nem se quer uma tomada para carregar.
Cheguei no meu destino sem carga no móvel.

I cannot praise FlixBus highly enough for the way they managed getting my lost phone/bank cards and money safely back to me. Special mention for Snr SANTANA who took me to the bus station and gave me €5 to pay for taxi back to the airport. He was such a caring gentleman. Also Miguel who advised me what to do and helped me with WiFi. Special mention to Stefani (not sure of spelling) who contacted me and my daughter via facebook and arranged for the driver to hand over my phone to a friend travelling on an allotted bus. This was amazing….thank you so much. Such kind and caring people who went the extra mile to help a solo travelling lady of a certain age. Thank you, thank you.

No passado dia 21 de junho, adquiri uma viagem no aplicativo Flixbus para 3 pessoas. Por motivos de força maior não foi possível fazer a viagem. Entrei em contato via chat com a empresa FlixBus, expliquei o sucedido e informaram-me que não havia lugar a qualquer reembolso. Da mesma forma que me recusaram esse reembolso, também estão a recusar restituir o valor de mais 3 bilhates que se encontram em aberto na minha app. Ora se eu nõa faço a viagem, deveria haver devolução dos montantes que paguei. Não recomendo este serviço, que apesar de ser aparentemente mais barato, sai bastante mais caro. Vou colocar a questão em tribunal para resolver.

Peguei um autocarro da FlixBus de Coimbra para o Aeroporto do Porto às 10:25 do dia 26/05/2025, e o regresso no dia 29/05/2025 às 17:45. Tanto a ida quanto a volta foram realizadas com o mesmo veículo e motorista.

Infelizmente, a experiência foi bastante negativa. O para-brisas do autocarro estava trincado em vários pontos, o que já causa insegurança. O motorista foi extremamente rude com os passageiros em ambas as viagens e conduziu de forma imprudente, chegando a provocar outros condutores durante o trajeto.

A função de um motorista não se resume apenas à condução — é também essencial saber lidar com pessoas com respeito e profissionalismo. Nesse aspecto, a experiência deixou muito a desejar.

O único ponto positivo foi a pontualidade. No entanto, com base nessa experiência, não recomendo a FlixBus. Existem outras empresas de autocarros em Portugal que oferecem um serviço mais seguro e profissional.

The bus may have departed on time but I am travelling from Seville to Faro and so far the loudest noise is the driver who has chatted the whole way (1.5 hours so far). He is being paid to drive us and look after a his coach full of passengers; it’s disgusting that he is not 100% concentrating on this role and the safety of us all.