Flightsmerchant Anmeldelser 

Do not use this company. I lost $4500 for flights to Thailand.

Let me lay out a timeline for you:

Firstly they get you with their low prices.

You book - there is NO secure payment method you have to put your credit card details into their site, you’re so desperate for the cheap fare you risk it.

(They’re now claiming a week later that it’s my fault that the payment didn’t go through because I didn’t pay through a secure payment method? There was no option!????)
Red flag #1.

- you get an automated email confirmation with all of the flight details saying you will get your E-ticket within 48hours. You think great it’s legit.

- 24 hours later you get a very strange call from a “staff member” who is mumbling and can barely make any sense, asks if you are flexible with your dates because the return flight has been overbooked? You say no he says he will figure it out. The conversation is over. ????

- after the call you think that’s odd, start doing some research and realise they are a scam.

- you email multiple times to ask for your tickets and or money back. You get a dancing around the point reply from [Name Removed] who kindly reminds you they are non refundable. They completely ignore everything you said.

- you try to call them 6 times no answer.

My bank thank goodness cancelled the transaction and gave me my money back.

They try to claim that was them refunding you and ask what else you want help with???

It’s all just really strange and a well laid out scam. While you’re going back and forth and hoping you’ll get your tickets, they’re wasting your time while the other flights out there go up in price.

Some of their email reply’s come from the “team” Some come from a person. Who knows what is going on.

Whatever you do, don’t use this company.
They are now emailing me trying to claim their customer service is slow because of how busy they are?

This whole experience is crazy and I can’t believe this business is still in operation.

It's scam..........
Don't to take ticket
My money is loose 4000$

I was helped greatly by sam, although I was not aware of extra charges for seat allocation or baggage allowance which were not Sam's problem but mine. Sam was efficient and helpful thankyou

My phone call with myself and Sam to resolve my issue was an experience for both of us, I am sure.
I am very grateful for Sam‘s time and effort to sort out my issue. The issue is resolved as much as it can be thanks to Sam. He was more than just helpful but also very patience and considerate.
As much as I am disappointed in the airline booking system, I could not praise and give enough credit to Sam for his effort, character and time. Thank you Sam 10/10

Misska, very helpful and understanding

Scam!! I don't know how this company has no been shut down. I spoke with "Sam". Their scare tactics include are bullying, gaslighting, manipulation just to name a few. Followed by aggression, the silent treatment (WHILE ON THE PHONE!) and some more gaslighting.

*We were told we had to pay an extra $200 to secure seats and $170 to book in for luggage. (We did booked in for carry on luggage).
*Told we mustn't be very smart because we didn't know the terms and conditions of flying.
*Told to calm down and have a glass of water. When I obviously got very agitated and said I did not want to wait 2-3 days for a resolution (the was was in 3 days) I was told by Sam "I am not God!"

Overall it was 3 phone calls and approx 2 hrs of back & forth. At one stage I was told someone from their customer service team would be in contact with me.. but not for at least another 3 hrs because they weren't at work. I asked if he could put what we have spoken about in an email, also confirming that customer service team would be in contact with me. He then flipped saying he wasn't authorised to send emails... BUT He sent the original email to contact him.

At one stage I told him I had to call him back. I googled the company and of course found so many negative reviews- with the same issue I was having! I called back and mentioned the reviews. I was told the bad reviews are customers who are just basically complaining because things didn't go their way.

I was lied to so many times and I pointed this out "Sam" was very aggressive or again would just go completely silent! I asked to speak to a supervisor. I was told I COULD NOT speak to him as he was a phone call. I told Sam I was happy to be on hold. Sam said he could not put me on hold because he was too busy!?

Eventually I was told the supervisor would call me back. I did not think I heard from them. "Christopher" the supervisor called me back. He was pleasant. He issued a refund!

I think I was very lucky to have this outcome. My experience with the first caller was honestly disturbing. I hate to think of how many people they have scammed through this. Because I got a refund, I don't think I can report Flights Merchant to the ACCC (because my problem was resolved). But this company is horrible!

I would NOT recommend!!

Beware of Flightsmerchant..they use Emirates flights to lure you into a cheap nonexistent airfare..no eticket after you pay..then call you next day for more money to get secure airfare. No refunds…everything the reviews say is totally true. A scam!!!Had to buy another ticket from reputable website to get home for Xmas..Horrible experience..Never use Flightsmerchant..can’t believe they’re still ripping people off on Jetcost websites and haven’t been closed down!!! BEWARE!!!

SCAM, this company is a scam, avoid and sue them.
Immediately call your bank, block your account.

1.Tickets are cheap so that you are lured
2.You wait 48 hours for issuance of ticket
3. They put you on hold, saying some other person will help
4. They don't have access to the system.

Please don't loose your money, I am writing this so that you don't loose your cash.

Big Scammers. I've read the reviews below and it is 100% right and accurate, this website need to be removed from internet and the people behind it need to be take to jail ASAP.

Big scam company
Bought tickets online . The price they showing is just to attract the customer in their trap and after that they will ask you for more money .
I booked a flight with them and they didn't send me my ticket . After calling them they said this flight is subject to availability . Bullsh!! .even without bags .
Upon requesting them to cancel the flight and they told me its Au$500 per ticket.
Big scam company stay away from them

FM Flight Merchant AU is a BIG scam!

DO NOT purchase anything via this website. I was booking a flight ticket and this merchant screen jump up next to my booking tab. So I book a ticket for the price of $1000+ via their website. Then then call me and email me next day informed that my ticket does not come with any luggage and request for $400+ extra to upgrade my ticket. Or I can change my airline to some other airline but I need to say one night in other country. Also, they keep saying the ticket i book is non refundable and unable to cancelled.

Luggage issue made me suspect as this airline ticket always come with luggage, I've never heard this airline ticket does not include luggage.

Also, Flight merchant sales people called me said the first trip is confirmed and return trip is not confirmed. I called the airline to check my first trip, my name is not in the airline traveler list.

I ended up call my credit card bank to dispute the purchase and block my card to avoid further transaction initiated by them.

A big scam - Do not book from Flightsmerchant.
They will not issue your tickets and will demand more money.

Just got scammed, don't trust them

one of the best company to book airline ticket