While traveling with my wife and son, we experience a winter weather advisory and needed to change our flight. We tried online and calling the help line but was unable to make any modifications to our... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Hazel answered the phone immediately. She was super helpful. She went above and beyond what was needed. She even got all our flight seats ( 4 flights ) assigned together! I can’t say enough abou... Vis mer
After having booked a flight for the upcoming holidays, ran into a few "personal issues" and needed to make some adjustments to my reservation. When I reached out to customer via phone, I spoke with... Vis mer
Nolan Smith was excellent and helped me navigate my cancellation since I did not receive a confirmation number for my purchase. I purchased another ticket from another provider and paid twice as much.... Vis mer
Informasjon om virksomheten
Kontaktopplysninger
Ruby was a great help!
Great service Mac
Dennis was a great help
Good experience with helpful staff.
The process was lengthy, but Jessica Davis and Luke Brown were both very helpful and professional.
FRUSTRATED CUSTOMER
my experience is great because i am speaking with Sierra Brown who made my day. I was having difficulties with others and Sierra step in and she is a very good customer service. She aim to please.
valrie
great service from Ruby9
I am being scammed and I need a refund.
I booked a flight at $206 since yesterday 9/11/2024 and there was no confirmation sent until today 9/12/2024 and then I got a call and different they were suggesting that they wanted to approve a new price which was almost double of the initial fee, I was completely lost and regretted why I did this booking at first. The customer care representatives said about an additional $150 to the $206 isn’t too much for me to get the full comfort. I didn’t request for anything that brings additional service and but they kept saying if I don’t do it, I’ll loose the initial $206 and that they don’t want that to happen. They kept calling me with a number and it dawn on me that it appeared as ‘likely scam’ on my phone. As an international student who wants to save like I have done on previously booked flights for trips, this is the first time I have experienced being scammed for flight booking. I asked the customer care why the site is still operating when they intentionally would mention another amount to the person eventually different from what’s showing on their site. This is so frustrating and depressing right now and it got my presentation ruined this morning and I had to explained that I am psychologically down as a result of the flight booking I made. The customer service wasn’t helpful too from sierra and Jonathan Cooper. They both told me that the additional charges is something I should be able to afford and they said this additional service will get me a seat and carry-on and hands on luggage but it on the ticket and I don’t have to check-in since they will handle that. Out of frustration, I told them to proceed and realized that that there’s not seat number on the confirmation ticket and that made me doubt the authenticity of the service. I’m very very disappointed and It felt like I’m being scammed and I just want a refund. I’m no more interested in booking through the agency.
I have to admit
I have to admit, after I had already booked flight then read reviews, that I thought this was all a scam. They informed me I could have no carry on and I needed it for a five day trip. I was informed another flight, at a higher cost, could be found so I could have my luggage travel with me. Bait and switch? No, not really. A flight was still provided to me that was over $300 cheaper than if I was to go through the airline. I payed $830 for my round trip tickets, when I was looking at $1100-1200 easily.
Sierra was very helpful and good…
Sierra was very helpful and good customer service
Ruby was very helpful
Ruby was very helpful. Gave good service.
Jamie was amazing
Jamie was amazing! It’s nice to know that human beings are actually on the other side. Just a very caring person!
I ended up with Victor who really helped me out. I’m so thankful for these guys. Best customer service since Amazon.
I was completely impressed with Jake's…
I was completely impressed with Jake's and Sierra professionalism. kudos
I had a situation that Jamie and Sierra…
I had a situation that Jamie and Sierra handled in a professional manner, I am pleased with the way it was resolved. Thank You Brad Craig
Ruby Cooper was a great help an enjoyed…
Ruby Cooper was a great help an enjoyed talking to her
Friendly customer service from Eddie…
Friendly customer service from Wayne Cooper. Thorough and very knowledgeable
Great Customer Service
Mac and stanly gave me great customer service
Sierra was a great help fixing my…
Sierra was a great help fixing my etickets.
Wayne Cooper was great.
Mac Booking reservation
Mac, assisted me well and he’s very helpful
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Virksomhetene kan automatisk be kundene om anmeldelser, og disse blir bekreftet som faktiske opplevelser.
Lær mer om andre slags anmeldelser.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.
Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.








