flights-au.gotogate.com Anmeldelser 

So helpful! The last time I tried to speak to someone about this issue it was awful. My experience today has been great with someone who was happy to help and resolved my issue immediately. So grateful.

Politeness and promptitude to assist are much appreciated. Thank you for being always close.

Straight through..
All my questions about check in at domestic then international transfers were dealt with professionally and simply..

Speedy response, patience in helpng me make complex flight changes and acurate coomunication both verbally and via email. Very helpful and caopable staff who wer all courteous and friendly.
I am completing the survey on my 12/2/2023 experience, but also spoke to two helpful people on 11/2/2023. They were equally helpful.

Nice guy. Very willing to help

I think the gentleman's name was Sunil - he was wonderful support.

I made a silly error and I was rather stressed but I was put quickly at ease with a calm and positive gentleman on the phone.

The operator was courteous, helpful and an absolute pleasure to deal with. Thank you.

The gentlemen had been most helpful with my flight arrangement, however the previous customer service has been extremely rude and impatient :(

I called to reschedule my flight that transited through Fiji from Brisbane to Samoa. Monica who responded to my call was generously so kind upon speaking with me on the phone. As well as tending to aid my needs that I requested for. It was a very quick and thorough experience that was quite easy to follow through. Monica has an amazing customer service in how she dealt with me through her tone as well as methods of approached use. I for one am one satisfied customer right here!

I am very happy with the customer service that I received today the gentleman helped me out with everything and all my enquiries thank you so much

Please return my money back. You have held the refund for 10 months. Horrible service. will never recommend you to anyone.

CALM, PATIENTE AND HELPFUL

Zohaib was very helpful in solving an issue i had because of an incorrect date i had selected for a flight.

Your customer service representative Arun (or Anuj) provided us with the incorrect information about our seating plan and booked us non adjoining seats.
We cross referenced this with the information directly on the flight website, to confirm that information provided was wrong.
We then called again to try rectify this, got another customer service representative, who was unhelpful and not able to troubleshoot the issue as the 'booking was already made'. But was not able to tell us how to proceed with modifications and when we would be able to do this.

We specifically asked to be escalated to their supervisor - was told they were not available and not sure when they'll be available.

Poor service overall. Disappointing.

A very friendly and helpful individual who assisted us to the best of his ability and went beyond their way to help my mom and me rebook our tickets. I do not remember his name, unfortunately, but thank you for all your help.