Scott Bevan provided absolutely outstanding service in helping us get back to Australia with our assistance cats under very challenging circumstances. He went above and beyond, working tirelessl... Vis mer
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Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
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Booked my flights online via flightcentre.com.au, did not receive a confirmation email with booking reservation/invoice etc. Flight Centre still charged my card. Flight Centre customer service could n... Vis mer
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Received great service from Roy. After an initial phone call, my further enquiries were replied to promptly and with sufficient detail. When I went in store to book, the service was again efficient.... Vis mer
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44 days later, no refund ! No trip! No communication! I will be sharing this experience daily until I get my money back. I booked a trip on February 27, 2025, which was cancelled the ver... Vis mer
Informasjon om virksomheten
Om Flight Centre Australia - Flight Centre South Bank
Skrevet av virksomheten
Skrevet av virksomheten
Kontaktopplysninger
Shop 19A 192 Vulture St, 4101, South Brisbane, QLD, Australia
- (07) 30490300
3,5
Middels
5 anmeldelser
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
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Scott Bevan outstanding customer service!
Scott Bevan provided absolutely outstanding service in helping us get back to Australia with our assistance cats under very challenging circumstances. He went above and beyond, working tirelessly with multiple airlines and advocating on our behalf when most would not recognise our cats’ accreditation.
Thanks to Scott’s persistence, we were able to fly with Korean Air with our cats in the cabin, and he even successfully arranged a refund when the airline changed its terms after booking.
Throughout the entire process, Scott was professional, responsive, and genuinely committed to helping us find a solution during an incredibly stressful time. We truly could not have made it home without him.
Highly recommend.
25. november 2025
Anmeldelse skrevet uten oppfordring
Svar fra Flight Centre Australia - Flight Centre South Bank
Thank you for taking the time to write a lovely review, We are so pleased to hear they've taken such great care of your trip and helped ease the stress of travel 😊
Flight Centre Farce! Cash Taken, Ripped Off
Booked my flights online via flightcentre.com.au, did not receive a confirmation email with booking reservation/invoice etc. Flight Centre still charged my card. Flight Centre customer service could not find record of a reservation, and that a refund should occur within 24 hours. 36 hours later and no refund has occurred, after having been on the phone again with Flight Centre customer service I was told there was nothing more they could do - offshore call centre...I am now in limbo having raised a transaction dispute with the bank to hopefully recoup my hard earned cash, and am left severely aggrieved, with the bitter, fowl after taste of the middle man (Flight Centre) left in my mouth.
25. september 2025
Anmeldelse skrevet uten oppfordring
Svar fra Flight Centre Australia - Flight Centre South Bank
Sorry to hear of your experience Liam. This does sound quite strange!
We'd recommend you reach out to our customer relations team who can investigate this further for you. You can contact them via this webform, which will create a case number for your query, which upon completion you will be emailed with your confirmation; http://travl.to/62042ssK2K
⚠️ WARNING: 44 days later, NO REFUND ! NO TRIP! NO COMMUNICATION!
44 days later, no refund ! No trip! No communication!
I will be sharing this experience daily until I get my money back.
I booked a trip on February 27, 2025, which was cancelled the very next day. I was promised a refund of $620.14 AUD, but 44 days later, I have received NOTHING—no trip, no refund!
I have called multiple times and sent numerous follow-up emails, and all I’ve encountered is unprofessionalism, rudeness, and zero accountability. Lee Dyball, in particular, showed no professionalism or customer empathy, even telling me I could leave a negative review if I wanted—as if they don’t care about their customers at all!
This experience has caused me a great deal of stress, knowing that I worked hard for my money, only for it to be taken with no resolution. Despite repeated promises, there has been no confirmation that my refund has been finalised.
⚠️ DO NOT BOOK WITH FLIGHT CENTRE! They will take your money and leave you hanging. I will be disputing this charge and strongly advise others to stay far away from this company!
27. februar 2025
Anmeldelse skrevet uten oppfordring
Great Service
Received great service from Roy.
After an initial phone call, my further enquiries were replied to promptly and with sufficient detail.
When I went in store to book, the service was again efficient.
22. mars 2025
Svar fra Flight Centre Australia - Flight Centre South Bank
Hi Steven, thanks so much for sharing this fantastic review for Roy! We love to hear how his efficient communication made your booking seamless and easy 😀
Dette er Trustpilot
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