The staff member was outstanding in her service, very welcoming and efficient. I’m talking about Tracy Pridmore from the Forest Lake office. I just walked in and she was about to walk out for a coff... Vis mer
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Beliggenhet
Bytt filialShop 61 Forest Lake Village, 235 Forest Lake Blvd, 4078 FOREST LAKE, QLD, AU
•Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
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Excellent service Travel Agent Trent at Forest Lake was friendly helpful and efficient
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The Agent named Trent was fantastic. He was extremely helpful, friendly and professional. We have booked twice now through Trent. He certainly knows his way around a computer to show us everything we... Vis mer
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Booked a flight through Flight Centre. Turned up at the airport check-in counter only to find my flight had been cancelled — and Flight Centre never ticketed me onto the replacement flig... Vis mer
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Informasjon om virksomheten
Om Flight Centre Australia - Flight Centre Forest Lake
Skrevet av virksomheten
Skrevet av virksomheten
Kontaktopplysninger
Shop 61 Forest Lake Village, 235 Forest Lake Blvd, 4078, FOREST LAKE, QLD, Australia
- (07) 3879 6099
4,1
Bra
6 anmeldelser
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Excellent service
Excellent service
Travel Agent Trent at Forest Lake was friendly helpful and efficient
21. mars 2026
Svar fra Flight Centre Australia - Flight Centre Forest Lake
Hi there, thanks so much for your amazing feedback! We love hearing how they were friendly and helpful throughout your booking 😊
Extremely Helpful, Friendly & Professional Agent
The Agent named Trent was fantastic. He was extremely helpful, friendly and professional. We have booked twice now through Trent. He certainly knows his way around a computer to show us everything we talked about. Wouldn't go anywhere else.
19. februar 2026
Svar fra Flight Centre Australia - Flight Centre Forest Lake
Hi there, thanks so much for your amazing feedback! We love hearing how they were friendly and helpful throughout your booking 😊
The staff member was outstanding in her…
The staff member was outstanding in her service, very welcoming and efficient. I’m talking about Tracy Pridmore from the Forest Lake office.
I just walked in and she was about to walk out for a coffee, she saw me and said for me sit at her desk and then begin to start planning a short break in Sydney…
She is truly a gem and an asset to the company.
28. januar 2026
Svar fra Flight Centre Australia - Flight Centre Forest Lake
Hi,thank you for your wonderful review! We're thrilled to hear that the team made your booking experience smooth, efficient, and enjoyable. We appreciate you sharing your feedback!
“emergency line” = unhelpful service
Booked a flight through Flight Centre. Turned up at the airport check-in counter only to find my flight had been cancelled — and Flight Centre never ticketed me onto the replacement flight. I literally couldn’t board.
I called their “emergency line”, expecting a professional crisis response. Instead, I got a call centre in the Philippines that had no clue what was going on. I had to explain my situation multiple times to different people. Each promised help but achieved nothing.
When I asked to speak with a supervisor, they refused to transfer me. After insisting, they put me on hold for over 15 minutes — I’m convinced they just left me hanging. Tried again, same story: another agent, another 20 minutes, then back to the same unhelpful person.
Eventually, they booked me on a much worse flight — longer layovers, worse timing, and when I asked for at least an upgrade to extra legroom, I was told I’d have to pay for it myself.
Bottom line:
Flight Centre during business hours = professional, competent people.
Flight Centre “emergency line” = untrained offshore staff terrified of escalation, who block customers from getting real help (the exact opposite of what you need in an emergency).
15. oktober 2025
Anmeldelse skrevet uten oppfordring
Svar fra Flight Centre Australia - Flight Centre Forest Lake
Sorry to hear of your experience Roy. We recommend you reach out to our customer relations team who can investigate this further for you. You can contact them via this webform, which will create a case number for your query, which upon completion you will be emailed with your confirmation; http://travl.to/62046s4vmM
Svar fra Flight Centre Australia - Flight Centre Forest Lake
Hi Stana Bosworth thanks for your amazing review for the team!
Beth is amazing to work with really…
Beth is amazing to work with really helpful and knowledgeable
19. mai 2025
Anmeldelse skrevet uten oppfordring
Svar fra Flight Centre Australia - Flight Centre Forest Lake
Hi Kate! Thank you for the fantastic review about Beth. Your kind words are greatly appreciated!
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