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Flexiaura Anmeldelser 7

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TrustScore 3 av 5

2,9

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Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon

For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon

Kontaktopplysninger

2,9

Middels

TrustScore 3 av 5

7 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Har svart på 50 % av de negative anmeldelsene sine

Svarer vanligvis i løpet av 48 timer

Slik bruker virksomheten Trustpilot

Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.

Virksomhetene kan ikke betale for å skjule eller tilby belønning for anmeldelser på Trustpilot. Anmeldelser er meningene til individuelle brukere og ikke Trustpilot. Mer informasjon
Vurdert til 2 av 5 stjerner

Ok unless you need a refund

I was delighted when the knee sleeves didn’t fit and they offered refund or try another size but still get refund if the new ones didn’t fit. So I tried another size but they also don’t fit. Now they are not replying to my emails. So I have 2 pairs which are no use and have wasted my money. A lot of money when trying to live on a pension! If they ever get back to me I will revise this review but for the time being I would not recommend this company.

9. februar 2026
Anmeldelse skrevet uten oppfordring
Vurdert til 1 av 5 stjerner

Customers be aware

Ordered 2 knee sleeves in their buy one get one free offer. This offer was all over Social Media. Items received but sadly too small. I have tried to contact this company via email and messages on their online form. Unfortunately email has been undelivered and no response from the messages on their online form. Not good and I would advise potential customers to be aware.

9. februar 2026
Anmeldelse skrevet uten oppfordring
Vurdert til 4 av 5 stjerner

I like the product

I like the product. Very comfortable and supportive.
Can’t tell yet if it has helped my problem (pain in the knee after a long walk) but will report back.

26. november 2025
Anmeldelse skrevet uten oppfordring
Vurdert til 1 av 5 stjerner

Goods I believed were sourced from the UK are coming from China.

I selected this company as their website stated:
"Based in the UK. Real people making great products".
Which suggested to me that they sourced products from the UK. How wrong I was!

I placed an order for which I paid extra for "priority" delivery within 1-3 days as this was required urgently. No trouble, I thought, if UK sourced.

I have queried late delivery and perhaps a refund of my extra postage with them via their customer services email address (no contact phone number given). But two follow up emails later, I have had no response whatsoever, so hence this review.

I have learned from Yodel, who received advice of a delivery "on its way" from China(!), over a week ago.
Flexiaura must have known they couldn't honour the "Prority" order timescale?
Caveat Emptor!!

Further to Flexiaura's reply below.
My package has now arrived after 14 days in transit.
Thank you for refunding the priority shipping cost.
I have now obtained the full tracking details for this shipment which confirms that it began its journey in China on 23-Oct, arriving in the UK on 31-Oct via Yun Express.
So I do not believe I have spread around any false information. about your brand.

28. oktober 2025
Anmeldelse skrevet uten oppfordring
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Svar fra Flexiaura

07/11/2025 - Further to your reply.

Hi Again Keith,

We hope you’re doing well.

First and foremost, Trustpilot has verified our business details and confidently lists Flexiaura as a UK-based company, following a review of our private documentation. If your tracking information suggests otherwise, it is likely an error from the couriers system.

Besides from that. Our records show that you’ve opened a dispute with your bank claiming “goods not received.” However, both our delivery partner’s records and your own correspondence confirm that the item was successfully delivered.

At Flexiaura, we take pride in delivering a premium experience for our customers, and the consistently positive feedback we receive through our website reflects that commitment.

While Trustpilot is an open platform where reviews aren’t always verified for accuracy, we encourage customers to contact us directly so we can resolve any issues quickly and fairly.

We sincerely hope this clears up any misunderstanding.

Wishing you well,
The Flexiaura Team

---

23/10/2025

Hi Keith,

I’d like to start by clarifying your concern about the delivery origin. After reviewing your tracking information, there’s no indication that your order was shipped from China.

Flexiaura operates fulfilment centre's in both the UK and the US, depending on where the order is placed. We do not dispatch from China, and as a company proud to be primarily UK-based, we do not appreciate false information being spread around our brand.

That said, I completely understand your frustration. The past few weeks have been extremely busy — our warehouse has sold out four times in the last 32 days — and with the Christmas season approaching, our logistics and support teams are working flat out to keep up with demand.

As a gesture of goodwill, I’ve processed a full refund for your priority shipping.

I’ve also sent you a private email with an update on your delivery status (which is arriving soon!) , and I’m more than happy to help with any further questions you might have.

Wishing you a great Sunday, and thank you again for your patience and understanding.
We genuinely value your feedback, as it helps us continue improving the experience for every customer.

Best regards,
Alex
Customer Care

Vurdert til 1 av 5 stjerner

Item still not arrived

Ordered on 30th September, still no sign of item, the tracking info they gave said order not found, contacted customer services and response was “we’re sure it will be with you soon”
Will certainly not use again and strongly recommend to steer clear of this company.

30. september 2025
Anmeldelse skrevet uten oppfordring
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Svar fra Flexiaura

Hi Theresa, we’ve looked into this and can’t find any order under your name. If you placed an order using different details, please get in touch with us directly before leaving a review — we’re always happy to resolve any genuine issues quickly and fairly.

We also want to clarify that we do not speak to our customers in the way you’ve described. We take pride in offering professional, respectful service and don’t appreciate false or misleading information being shared around our brand. Please reach out so we can investigate this properly and make things right if there’s been any misunderstanding.

Thank you,
The Flexiaura Team

Vurdert til 4 av 5 stjerner

Unlike any other knee support.

Unlike any other knee support.
I honestly can’t express how amazed I am with their bamboo knee sleeve, everything with this company has been perfect. Only 4 starts because I had to pay full price before they ran their current deal

8. august 2025
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Great Customer Service

Great Customer Service. Initially ordered the wrong size, they sent me out a replacement for free, fit really well, feel so soft and provide great support. Definitely recommend

21. august 2025
Anmeldelse skrevet uten oppfordring

Dette er Trustpilot

Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.

Virksomhetene kan automatisk be kundene om anmeldelser, og disse blir bekreftet som faktiske opplevelser.

Lær mer om andre slags anmeldelser.

Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.

Lær om anmeldelsesprosessen på Trustpilot.

Her får du åtte tips om hvordan du skriver en god anmeldelse.

Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.

Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.

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