Flame Crafters Anmeldelser 

I contacted Flame Crafters after moving to a new house and needing advice. Dan was really helpful and patient. After assessing my photos he advised me I needed a Eco Smart VB2 for our fire.
From ordering- delivery to set up it was hassle free and seamless. Dan was great at communicating via WhatsApp and even sent me a set up video. I would highly recommend Flame Crafters. It was a pleasure dealing with g with them. Thanks again Sally - London

I could not be more delighted with my purchase and service received from Flame Crafters. Dan was most helpful during the buying process and extremely accommodating in regards to prompt delivery of my Firetti Naples electric stove. I can highly recommend both the company and product.

Gorgeous fire. We wanted this one for a while and this was the cheapest price we could find. The free delivery was a bonus. Was with us about a week and a half after we ordered it. Excellent delivery service, right on time and delivered into our hallway. Was surprised at the weight of the fire, it is so heavy, my husband and I struggled to put it in place. The instructions weren’t very clear and we couldn’t get the glass side panels out so we had to leave them insitu. Took us a while to get it properly set up but so worth the effort. The fire looks so nice lit up in the evening. Makes our room look really cosy. Can’t comment on the heating aspect of it yet because it’s been too warm to have it on; looking forward to some cosy, autumn evenings! Excellent quality! So happy with our purchase.

Dan provided a brilliant service and advice from the initial WhatsApp query which was answered within minutes to a courtesy call the next day all the way to the new log burner arriving.
If Carslberg did log burner dealers 👌🏻👍🏻👍🏻👍🏻

The fireplace I had my eye on for quite a while before I ordered it , did not disappoint! It’s lovely. On assembling it we ran into a couple of things we weren’t quite sure about but a phone call to them soon solved it.
Good communication with them, delivery no problems and a very happy customer!

We fell in love with the Acantha Aspen 50 fireplace and made an order with Flame Crafters. Imagine our disappointment when Acantha would not deliver to our postcode as we were too far away in Kent! Dan from Flame Crafters stepped in and found a solution for us and we picked up the fireplace from a warehouse yesterday where he had arranged delivery to. Admittedly it was in Dorset but we didn't mind the drive to get the fireplace we really wanted. Dan was a superstar from start to finish and such a nice guy to do business with. I would thoroughly recommend this company knowing they will give you tremendous customer service.

Exceptional service from Flame Crafters. Dan the owner of the company (family business!) was professional, reliable, and clearly very knowledgeable. Originally, the idea of putting in the fireplace wasn't straightforward and I was confused at times but he kept reassuring me and guide me throughout giving me multiple choice options. ACR SEREN 130 is a fantastic fireplace recommendation with real LCD not LED screen giving a real effect fireplace and there is extra bonus of crackling sound. The performance of the fireplace is simply remarkable. I adore and love how I was able to adjust how it looked inside. Dan communicated clearly throughout and took the time to explain everything, which gave me real confidence in the above product . Highly recommended!!!

Great customer service, quick responses and support. Lovely marble fireplace. Looks absolutely beautiful in our home. Thanks again for everything!!

Fantastic service from Daniel Legg, my fireplace looks amazing, will definitely recommend this company

My order has never arrived. Was told it was despatched on 6th January!!!!

Excellent service and product

Super fast delivery, the delivery guys where absolutely amazing. The fire and surround is beautiful it looks fabulous in my living room thank you.

Ordering fire suite was simple
Delivery date quoted was the day it was delivered. It was a marble suite which was packed securely in a wooden crate. The quality of the unit was excellent and easy to install and definitely takes two people.
The finished article is a beautiful addition to my home.
I would totally recommend Flame Crafters for a 5* rating.

Great service, and good delivery

Great customer service.

Quick delivery of a high quality stove at a good price. Gave me helpful advice too.
Can’t recommend flamecrafters enough!

Easy and fulfilling online purchasing experience with very good support when arranging delivery. Delivery in good time and handled sensitively to the door. Electric Stove is exactly what we'd hoped it would be and is an excellent addition to our fireplace. I'm sure it will be something we will enjoy for years. 5-stars all round and big thank you to Flamecrafters.

Very good communication and delivery was much h sooner than the 4 weeks quoted.

The best online price that I found for the electric ACR stove we wanted. Great communication and quick delivery. Would definitely recommend!