Right from the start, the communication was great. Regular updates while my vehicle was being repaired. My vehicle was collected and delivered back to my workplace 10 miles from my home address. Upon... Vis mer
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Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Right from the start, the communication was great. Regular updates while my vehicle was being repaired. My vehicle was collected and delivered back to my workplace 10 miles from my home address. Upon... Vis mer
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Unfortunately someone crashed into the back of me. Luckily they accepted liability and the insurance co took care of the repairs. They chose Fix Auto. I was happy with the repair and also Fix Auto all... Vis mer
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Fix Auto did a great job on my bumper repair. The communication was great, we were kept up-to-date via email and text. The staff at Braintree and Colchester were helpful and friendly. We needed... Vis mer
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The standard of repair work on my car was completed quickly and to a very high standard. It was also washed and valeted before being returned to me. The staff that I dealt with were courteous, polite... Vis mer
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Fix Auto UK have a nationwide network of over 130 repair centres and are experts in car body repair for all types of vehicles. Our bodyshop group across the UK and Northern Ireland guarantee our repair for life and are trusted by over 20,000 customers as seen on Trustpilot. When an accident occurs and you visit a Fix Auto UK bodyshop our experts quickly set in motion a complete repair service that only ends when we deliver a flawless vehicle back to you. Fix Auto UK bodyshops are equipped to carry out a full range of repairs, ranging from paintless dent removal to restoration work resulting from a major impact. All of the Fix Auto UK car body shops are certified by the British Standard – BS 10125, which means all of our locations repair vehicles to the highest standard to ensure our customers are kept safe on the road.
Skrevet av virksomheten

East St, CM7 3JW, Braintree, Storbritannia
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Very pleased with my repair, all staff polite and friendly, a great service was given

Svar fra Fix Auto UK - Fix Auto Braintree
From booking process right through to collection of my car, hire car, repair and delivery back of my car very efficient and professional service.
Thank you

Svar fra Fix Auto UK - Fix Auto Braintree
Excellent workmanship, regular updates on expected completion time. Very accommodative on my requests.

Svar fra Fix Auto UK - Fix Auto Braintree
Part 1 - 6th June 2025
Nineteen (19) days ago on, 18th May 2025, having reported to my Fully Comp, 'Plus Extras (seperately paid for)', car insurer, AGEAS, that a third party had driven into the side of my car, AGEAS, in turn contacted FIX AUTO UK, BRAINTREE, to carry out all the necessary repair work and to provide me with a courtesy car, as per my policy requirements.
FIX AUTO UK, BRAINTREE, then sent me a couple of emails asking me to provide the following six (6) items of information. But, have made no attempt whatsoever, to actually send someone to my address to inspect my car, themselves.
I feel extremely annoyed/angry that at this time, after 19 days plus, FIX AUTO UK, BRAINTREE, have made no effort to collect my car for repair and that they are asking me for a copy of my driving licence, when my insurer has this information.
1.The registration plate.
2.The VIN/Chassis number.
3.A picture of the dashboard including the mileage.
4.Images of the damaged area.
5.Image of the front and back of vehicle.
6.Photo of your driving licence.
Part 2 - 6th June 2025
A few hours after leaving this review, I received a phone call from Fix Auto Braintree, who then asked if, I could drive my car to them from Colchester? A round trip of over 30 miles from my home, for Fix Auto Braintree, to inspect the damage to my car!
The answer was a resounding, "NO". They will be asking me to repair my own car next!
Amazingly, (see how leaving Negative Feedback, on Trustpilot, can set the wheels in motion?) it was then arranged for someone to call upon me, that afternoon; two men, to inspect my car, whilst delivering/taking another car to/from someone else.
So why did Fix Auto Braintree, not arrange this in the very first instance???
Having then left with the information, photo's, mileage etcetera, they needed, returned to Fix Auto Braintree.
I then, later that day received a phone call from their office, to discuss the collection of my car and delivery on the courtesy car.
Unbelieveably, I have now been told that Fix Auto Braintree, do not have a courtesy car available until, 26th June, another 20 days!!!
That, has now been booked in.
May I suggest, Fix Auto Braintree, change their name to, Fix Eventually Months Later, Auto Braintree?

Svar fra Fix Auto UK - Fix Auto Braintree
Well done! You have done a great job. Many thanks 🙏

Svar fra Fix Auto UK - Fix Auto Braintree
Fix Auto fixed my car in a timely manner and they were kind all the way.

Svar fra Fix Auto UK - Fix Auto Braintree
My car was collected on time and a good quality courtesy car was provided with 3/4 of a tank of petrol. My car was then fixed up and returned to me in just over a week - the repair looks brilliant and the car was cleaned up beautifully too. The easy process definitely reduced the initial stress of damaging my car!

Svar fra Fix Auto UK - Fix Auto Braintree
Lovely reception staff. Arrived on time for pick up and drop off. Very helpful at getting my car fixed sooner than expected due to an emergency. Thank you.

Svar fra Fix Auto UK - Fix Auto Braintree
Very pleased. Quick turnaround within a week. Courtesy car delivered and collected. They made the whole thing very straightforward.

Svar fra Fix Auto UK - Fix Auto Braintree

Svar fra Fix Auto UK - Fix Auto Braintree

Svar fra Fix Auto UK - Fix Auto Braintree
Everyone at Fix Auto was pleasant and helpful, the courtesy car was excellent, and the repair perfect. A very smooth and efficient operation!
A good experience all round!

Svar fra Fix Auto UK - Fix Auto Braintree
Poor communication and far too long to repair.
I asked before the repair if it would help if I brought the car in so that they could order the parts in advance.
I was told this was not necessary.
However this slight damage took over 2 weeks and the excuse was that they had problems getting the parts.
Really !!!

Svar fra Fix Auto UK - Fix Auto Braintree

Svar fra Fix Auto UK - Fix Auto Braintree
Good communication. Car returned and very happy with the standard of repair.
Thank you to Adam and the gentleman that took and brought my car back.
Thank the guys and girls who worked on my car and restored it.

Svar fra Fix Auto UK - Fix Auto Braintree
The team here did an amazing job on the damage repair. Highly recommend.

Svar fra Fix Auto UK - Fix Auto Braintree
What a great company after having an accident how understanding they were, got my van back within 2 weeks after my accident. The quality of the workmanship was great highly recommend.

Svar fra Fix Auto UK - Fix Auto Braintree
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