fisheandlilly.com Anmeldelser 

599
•
TrustScore 4 av 5

4,2

Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon

For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon

Se hva andre synes

Vurdert til 5 av 5 stjerner

Beautiful Furniture. I ordered two bedside tables and I’m delighted with the quality, and how quickly they arrived. There was a small issue with the scheduled delivery and this was dealt with very pro... Vis mer

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Vurdert til 4 av 5 stjerner

I ordered two Scandinavian Walnut Oslo bedside tables. Ultimately I'm happy with the products which suit the room well. However, there was a big difference between the way they were packaged, with one... Vis mer

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Vurdert til 5 av 5 stjerner

We ordered two Oslo bedside tables. One turned up slightly damaged but Stephen was extremely helpful and very quick to resolve the issue. Collected within a couple of days and new one received the day... Vis mer

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Vurdert til 1 av 5 stjerner

Do not buy anything from them. They are the most hellish business to work with ever. They bill themselves as a family run English firm, but my god try and speak to them from their overseas call... Vis mer

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Informasjon om virksomheten

  1. Møbelbutikk

Skrevet av virksomheten

Fishe and Lilly was created in 2021 to provide stylish and high quality furniture to families like ours who wanted to create a unique looking home. We’re a family business run by the two heads of our household. My wife calls me Fishe, and I call her Lilly.


Kontaktopplysninger

4,2

Bra

TrustScore 4 av 5

599 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Ingen tidligere historie av å be om anmeldelser

Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative

Har svart på 60 % av de negative anmeldelsene sine

Bruker vanligvis over én måned på å svare

Slik bruker virksomheten Trustpilot

Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.

4,2

Alle anmeldelser

(599)

175 anmeldelser i de siste 12 månedene

Skriv en anmeldelse
Virksomhetene kan ikke betale for å skjule eller tilby belønning for anmeldelser på Trustpilot. Anmeldelser er meningene til individuelle brukere og ikke Trustpilot. Mer informasjon

Vurdert til 4 av 5 stjerner

Tools not required but an assistant is useful

Item was delivered on time. It was well packaged and the assembly instructions were simple. No tools are required but fixing the legs is easier with someone to help. Time to construct around 30 minutes.
Then you have a handsome piece of furniture to grace any room.

14. januar 2026
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Svar fra fisheandlilly.com

Thank you for the great feedback! We're delighted you found assembly simple and love the handsome look. That tip about grabbing a helper for the legs is spot-on!

Vurdert til 5 av 5 stjerner

Top quality of bedside table

Never heard about this company before and they have limited selections of furnitures, so was a bit cautious. The products came with very good quality and real wood, it looks elegant!

13. januar 2026
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Svar fra fisheandlilly.com

Thank you for taking a chance on us! We keep our selection limited to focus on quality, so we're thrilled you love the elegant, real wood finish.

Vurdert til 5 av 5 stjerner

Great Customer Service

The table I purchased was delivered quickly. However, I decided it was not right for me. Stephen was very helpful. He replied quickly to my emails and throughout the return process he kept me informed. Thank you Stephen for providing excellent customer service.

25. januar 2026
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Thank you so much for the opportunity! We look forward to serving you again.

Vurdert til 2 av 5 stjerner

Poor quality

I ordered two items, a walnut coffee table and a bedside table. Despite the promises on the website, the table arrived with multiple scratches and chips and the bedside table with a noticeable chip on the front. The packaging was perfect so this was poor quality manufacturing. Bizarrely, the draw on the table was filled with dirty rags. I did contact the company and they did respond asking for pictures. I did not arrange to return the items due to being unable to store them packaged and wait in for them to be collected. The quality is poor and I would not order from this company again.

6. januar 2026
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Would shop there again

We ordered to night stands and they came quickly, were packed well, and a great quality. We’ll definitely order from Fishe and Lilly again.

Also, so nice to not have to build my furniture after it arrives. 👏🏻

29. desember 2025
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Thank you so much! We can't wait to serve you again :)

Vurdert til 1 av 5 stjerner

Terrible quality products

Terrible quality products. I ordered two bedside tables, one arrived and was fine but the second was damaged so I was back and forth trying to arrange a return with customer services and it was a rigmarole. After a couple of weeks they finally arranged a collection and then sent out a new table, only for the new table to also be faulty. I have now requested to return both and receive a full refund, but god knows how long that will take. The quality of the products is poor considering the cost, and the customer service is lacking.

23. januar 2026
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Svar fra fisheandlilly.com

Hi Emma-Jayne,

Unboxing a bedside table with a pulled leg thread and scratches is hugely frustrating, and having a replacement turn up with issues as well is an embarrassing blunder on our part. I'm very sorry for this.

Looking back at your order I'm glad Muskan on our customer care team was able to step in, process the return, and get this completely resolved for you. That said, you shouldn't have had to deal with the runaround in the first place, and that’s a quality control failure we take very seriously.

It's completely on us that we didn't get it right the first time (and that we forgot to check in with you after everything was sorted!), but I’m glad we were able to put things right for you in the end.

Thank you so much for your patience while our team worked to fix this! If there's anything else I can do personally, drop me a line at stephen@fisheandlilly.com

Warmly,
Stephen
Co-founder, Fishe & Lilly

Vurdert til 5 av 5 stjerner

Excellent product and customer service

Product was excellently packaged and easy to assemble.

Had to make an exchange and customer service were absolutely brilliant - process was easy, efficient and stress free.

13. januar 2026
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Thank you so, so much!!

Vurdert til 5 av 5 stjerner

Excellent product.

Ordered 2 side tables for living room on the 16th January and they arrived on the 20th. Expertly packed and a dream to put together. Beautiful tables and very happy with them.

20. januar 2026
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Thank you so much! Really appreciate it!

Vurdert til 1 av 5 stjerner

Cheap, badly made furniture

I spent £1200 on two bedside tables and an 'oak' dining table and chairs set.

One of the bedside tables arrived with no fixings for the legs, now after just over a month one of the legs has completely snapped off.

The dining table is an entirely different colour to the photos on the website which depict them as being light oak, when in fact they are a horrible orange-y colour.

This furniture is clearly cheap and badly made but marketed, and priced, as much, much higher quality than it actually is. Avoid at all costs.

20. januar 2026
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Beautiful furniture with easy and…

Beautiful furniture with easy and minimal assembly which is a huge bonus!!
Service and delivery was excellent!!
Highly recommend 10*

12. januar 2026
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Thank you so much!

Vurdert til 5 av 5 stjerner

So glad I bought them

The whole purchase and delivery was absolutely perfect. It arrived very quickly, well packaged and it was super easy to put the legs and handles on. We are very impressed with the quality and how sturdy these bedside tables are. Definitely up there with much more expensive alternatives. Took us ages to decide, comparing bedside tables from lots of different companies. We are so pleased we made the right choice.

13. januar 2026
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Thank you so much! That's really kind :)

Vurdert til 5 av 5 stjerner

Highly recommend!

I ordered two Norway bedside tables (one normal and one slim), and they arrived within 2 days. They're exactly as in the pictures. Highly recommend F&L!

29. desember 2025
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Thank you very much!

Vurdert til 5 av 5 stjerner

Norway Console Table

I ordered a console table and had problems with the courier DHL who couldn't be contacted. I got in touch with Stephen from Fishe and Lilly who contacted the courier right away. I got assurances that if there were any issues he would get another courier arranged and he wanted to make sure I was happy with the item. Thankfully the table was well packaged, it is a beautiful piece great quality and value for money. This was my first purchase at a busy time of the year and I was so impressed that Stephen went out of his way and also followed up to ensure I was happy with the piece. I have been recommending Fishe and Lilly and measuring up to see if I can add a few more pieces. Thank you so much to the team.

9. desember 2025
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Thank you very much!

Vurdert til 5 av 5 stjerner

Excellent customer service

I ordered an item of furniture which I ended up returning as it wasn’t quite right for the room. Both the delivery and return process was very easy and efficient.
The customer service for this company is excellent! . I had the same person deal with all my emails and he was very polite and quick to respond. A lot of other companies could learn a lot from this way of working.

23. desember 2025
Anmeldelse skrevet uten oppfordring
Vurdert til 1 av 5 stjerner

I am really shocked and appalled by…

I am really shocked and appalled by this company and their customer care. I spend a thousand pounds on a table and chairs only for the table to arrive with a huge crack in it. A second table was sent which was split at the joints. So a third was sent and this is also broken. Not only this but various attempts at having the broken tables taken away failed due to the wrong agrees being provided to the courier or the new table not being delivered to them in time. It’s now Christmas Eve and we have no dining room table.

24. desember 2025
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Svar fra fisheandlilly.com

Hi there,

A table leg snapping after just a few weeks is flat-out defective, and you have every right to be furious.

We design and sell solid wood furniture, which means a structural collapse—paired with a finish that feels completely wrong for your space—is nowhere near the quality or standard we hold ourselves to.

I want to put this right for you under our guarantee, but I haven't been able to locate your order in our system based on your review handle alone.

Please email me directly at stephen@fisheandlilly.com with your order details or the email address used at checkout. I will locate your account straight away and arrange a full return or replacement for you.

Warmly,
Stephen
Co-founder, Fishe & Lilly

Vurdert til 1 av 5 stjerner

I ordered a very expensive wardrobe…

I ordered a very expensive wardrobe from this company. They shipped out the wrong wardrobe (I ordered oak, they sent walnut). Customer support are useless and just ask you to email.
A completely incompetent outfit who are operating way beyond their means. Avoid.

22. desember 2025
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

You won’t regret it!

We ordered the Scandinavian walnut Oslo side tables and they are beautiful! So well built and great quality throughout from the wood to the hardware.
They were also delivered very quickly, ordered on a the 10th and in my house by the 12th.
I highly recommend this company and look forward to purchasing more things in the future.

10. desember 2025
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Thank you so much for this amazing review! We really appreciate it!

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