Firewood.co.uk Anmeldelser 

Svar fra Firewood.co.uk

7. juli 2026

Hi Levi,
Thank you for taking the time to leave such detailed feedback. We're very sorry to hear that the quality of the kiln-dried ash you received did not meet your expectations.

We appreciate how disappointing this must have been, particularly when you chose our premium product and feel that a significant proportion of the crate was not of the standard you were expecting. We also understand your frustration at feeling you've had to consider purchasing additional wood as a result.

We're pleased to hear that the delivery itself went smoothly, but we're sorry that the product quality let you down.

We'd like the opportunity to investigate this further. As Trustpilot doesn't allow photos to be attached to reviews, could you please email the images, along with your order details, to sales@firewood.co.uk? Our team will review the photos and look into this for you as quickly as possible.

Thank you for bringing this to our attention, and we hope to resolve the matter for you.

Kind regards,
KM

Svar fra Firewood.co.uk

7. juli 2026

Hi Samantha,

Thank you for your wonderful review. We're delighted to hear that you were pleased with the quality of your order and that it arrived so quickly. Providing great products with fast, reliable delivery is exactly what we strive for.

We really appreciate your support and look forward to supplying you again in the future.

Kind regards,
KM

Svar fra Firewood.co.uk

7. juli 2026

Hi Lee,

Thank you for your excellent review. We're delighted to hear that you were happy with the service you received. Your feedback is greatly appreciated and means a lot to the whole team.

We look forward to serving you again in the future.

Kind regards,
KM

Svar fra Firewood.co.uk

7. juli 2026

Hi Lisa,

Thank you for your fantastic review. We're delighted to hear that you found our service efficient and that your delivery went so well.

It's especially lovely to hear that the delivery driver went above and beyond to get all 65 bags exactly where you needed them. We'll be sure to pass your kind comments on, as we're sure they'll be greatly appreciated.

Thank you again for your support. We're thrilled to hear you'll be using us again, and we look forward to supplying you in the future.

Kind regards,
KM

Svar fra Firewood.co.uk

3. juli 2026

Hi Julie,

Thank you for your lovely review. We're so pleased to hear that you found the ordering process straightforward and that our team kept you informed ahead of your delivery. It's also wonderful to hear your kind words about the delivery driver—we'll be sure to pass those on.

We're sorry that you were given the wrong delivery time, but we really appreciate your understanding. It's great to know that, despite that, the overall experience was a positive one and that the wood looks to be of great quality. We hope it lives up to your expectations once you've had a chance to use it.

Thank you again for your support, and we look forward to supplying you again in the future.

Kind regards,
KM

Svar fra Firewood.co.uk

3. juli 2026

Hi Ian and Constance,

Thank you both for your wonderful review. We're delighted to hear that your order arrived on time, was well packaged, and that the delivery driver was so helpful. We'll be sure to pass your kind comments on to our delivery partner.

It's especially pleasing to know that you're happy with the quality of the wood. We work hard to provide a product our customers can rely on, so it's great to hear it's met your expectations.

Thank you again for your support, and we look forward to supplying you again in the future.

Kind regards,
KM

Svar fra Firewood.co.uk

3. juli 2026

Hi Toth Levente,

Thank you for taking the time to leave such detailed feedback. We're very sorry to hear that the quality of the kiln-dried ash you received did not meet your expectations.

We appreciate how disappointing this must have been, particularly when you chose our premium product and feel that a significant proportion of the crate was not of the standard you were expecting. We also understand your frustration at feeling you've had to consider purchasing additional wood as a result.

We're pleased to hear that the delivery itself went smoothly, but we're sorry that the product quality let you down.

We'd like the opportunity to investigate this further. As Trustpilot doesn't allow photos to be attached to reviews, could you please email the images, along with your order details, to sales@firewood.co.uk? Our team will review the photos and look into this for you as quickly as possible.

Thank you for bringing this to our attention, and we hope to resolve the matter for you.

Kind regards,
KM

Svar fra Firewood.co.uk

3. juli 2026

Hi Anthony,

Thank you for your fantastic review. We're delighted to hear that the logs were exactly as described and that you had such a positive experience with our delivery driver. It's also great to know that the communication throughout your order kept you well informed.

Hearing that you'd use us again without hesitation is the highest compliment we could receive. We really appreciate your support and look forward to supplying you with your next order.

Kind regards,
KM

Svar fra Firewood.co.uk

3. juli 2026

Hi Mr Russell,

Thank you for your fantastic review. We're delighted to hear that you received first-class service from the moment you placed your order through to the delivery. It's wonderful to know that both our team and the delivery driver helped make your experience such a positive one.

Your recommendation means a great deal to us, and we truly appreciate you taking the time to share your feedback.

Kind regards,
KM

Svar fra Firewood.co.uk

3. juli 2026

Hi Paul,

Thank you for your review. We're pleased to hear that your logs were delivered on time and that you found them to be fairly priced. Providing reliable delivery and great value is something we work hard to achieve, so it's wonderful to know we met your expectations.

We appreciate your support and look forward to supplying you again in the future.

Kind regards,
KM

Svar fra Firewood.co.uk

3. juli 2026

Hi Julie,

Thank you for your lovely review. We're delighted to hear that your order arrived on time and that you were kept informed throughout the delivery process. It's also great to know that you're pleased with the size of the logs and how neatly they were packed for your wood burner.

We completely understand that you won't know how they perform until winter arrives 🥶, but we hope they'll live up to your expectations and earn that fifth star when it's time to light the fire!

Thank you again for your feedback and support. We look forward to supplying you again in the future.

Kind regards,
KM

Svar fra Firewood.co.uk

3. juli 2026

Hi Martin,

Thank you for your fantastic review! We're delighted to hear that you were so pleased with the service and that you'll be using us again.

We really appreciate your support and look forward to supplying you with your next order.

Kind regards,
KM

Svar fra Firewood.co.uk

3. juli 2026

Hi Rose,

Thank you for your wonderful review. We're delighted to hear that you were pleased with the delivery service and the quality of the kiln-dried wood. It's also great to know that everything arrived securely packed.

We really appreciate you taking the time to share your feedback and look forward to supplying you again in the future.

Kind regards,
KM

Svar fra Firewood.co.uk

26. juni 2026

Hi Caroline,

Thank you for your kind review. We're pleased to hear that our team was able to help resolve the confusion around your delivery and that everything was sorted out for you. It's also great to know you're happy with your order.

We really appreciate you taking the time to share your experience and look forward to supplying you again in the future.

Kind regards,
KM