"MY" customer service rep (Delineth M) has been SO patient throughout my entire process. The items were confiscated several time and not only did Finest Cigars stand behind their promise, Delineth wa... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
I have not received the first order which was seized and now I await the second order which may not arrive until October? I would like to place another for different brands as I am out, but only one... Vis mer
Selskapet har svart
Easy to navigate website, good updates on status, and quick delivery. Products are better than expected. Gret deals on Cuban cigars are hard to find but Finest Cigars makes it easy and provides a smok... Vis mer
Nouvel envoi rapide après perte du premier colis. Comme à chaque fois, lorsque le premier envoi n’arrive pas à destination finest cigar procédé à un nouvel envoi. C’est une maison sérieuse, compéti... Vis mer
Informasjon om virksomheten
Skrevet av virksomheten
Since 2003, FinestCigars has offered great Cuban cigars brands. Each Cuban cigar features the highest standards of authenticity, quality, freshness and security.
Kontaktopplysninger
Bahnhofstrasse 52, 8001, Zürich, Sveits
- +1-(800)-417-0581
- info@finestcigars.com
- finestcigars.com
3,8
Bra
366 anmeldelser
Ber kundene om å skrive anmeldelser
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Har svart på 100 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av 48 timer
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Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
My Last Box cigars!
I can say , as always, all Right!!! Order, confirm, shipping and cigar’s quality, wery good!!
28. januar 2026
Lohana has been terrific in getting me…
Lohana has been terrific in getting me all of my orders asap!
5. januar 2026
Super and good kvalti
3. september 2025
I have been waiting for almost five…
I have been waiting for almost five months for my shipment . I have asked for a refund but they are not refunding me . They keep saying just wait and a soon as they can they will try to reship my shipment . They
have not even offered me a free anything to compensate me ????
26. august 2025
Svar fra FinestCigars
Dear Mr. Weiss,
Thank you for reaching out to us.
We would like to apologize for any inconvenience caused, as we understand you are eagerly expecting your products.
Please be advised that we have followed up on this situation and the Customer Service Agent that received your request has followed up with you via email to provide the expected resolution.
We truly value the time you’ve taken to share your experience, as it helps us improve our services.
Your loyalty is very important to us, and we sincerely appreciate it.
Remember, you can reach out to us through our Customer Service channels at info@swisscubancigars.com, as we offer a 100% satisfaction guarantee on all orders.
Kind regards,
Delineth M.
Customer Service Team
Cigars are great
Cigars are great, but there is too much risk delivering to the US. My order was originally placed in July. After customs seized the first shipment and forced me to pay to have the 2nd shipment released, it was October by the time I received my cigars. Again, product was fine, but stop promoting shipping to the US.
3. oktober 2025
Svar fra FinestCigars
Dear Mr. Underwood,
We truly appreciate you taking the time to share your experience and are very sorry for the inconvenience you faced with your July 2025 order. We completely understand how frustrating it must have been to deal with customs issues and the resulting delays.
We’re pleased to know that you have finally received your products through our free resend guarantee and are satisfied with their quality.
If you had to pay any customs taxes to have your shipment released, please feel free to share your tax payment receipt with us — we’ll gladly offer you reward points as compensation, which can be used as a discount on future orders.
We truly appreciate your patience and understanding regarding the recent customs regulatory changes that affected many U.S. deliveries. While we always strive to ensure a smooth experience, these regulations remain beyond our control as a company.
Thank you for being our valued customer and for your honest feedback. Should you have any further questions or concerns, please don’t hesitate to contact our Customer Service team directly at info@swisscubancigars.com or by phone at +1 (850) 364 4421 — we stand by our 100% satisfaction guarantee and are always here to help.
Sincerely,
Natalie
Customer Service team
Because am still waiting to USA…
Because am still waiting to USA shipping since almost a month
19. august 2025
Svar fra FinestCigars
Hello Mr. Olivieri
Thank you for contacting us and informing us about this matter. We apologize for any inconvenience this may have caused.
Our company is committed to ensuring your satisfaction, and we have thoroughly reviewed this matter.
We regret that you did not receive your August 2025 order due to issues with local customs and post offices. For this reason, we offered to reship the products in a new order. However, you requested a cancellation, which has already been processed and will be processed within 5-7 business days. You will be notified by email.
We value and thank you for being our customer, and your feedback is essential in helping us improve our service. If you have any questions or need further assistance with this matter, please do not hesitate to contact us by email at info@finestcigars.com or by phone at +1 (800) 807 8526.
Our Customer Service team will be happy to assist you. We remain committed to a 100% satisfaction guarantee.
Thank you again for your patience and understanding. We look forward to resolving this matter to your complete satisfaction.
Sincerely,
Isnela Solís
Junior Supervisor
Great cigar purchasing experience.
4. august 2025
Exceptional Service
"MY" customer service rep (Delineth M)
has been SO patient throughout my entire process. The items were confiscated several time and not only did Finest Cigars stand behind their promise, Delineth was in constant contact with me. She made me feel like I was her only Client! Placing my next order now, thank you!!
21. juli 2025
Best of the Best
Finest Cigars has been my go to place for cigars for many years now. The interaction has always been good and the level of service is top notch. I would not hesitate to recommend buying from this company again and again!
29. juni 2025
I didn't receive my order till now…
I didn't receive my order till now despite of many follow up and currently there is no update in the tracker as it is disconnected.
3. juni 2025
Svar fra FinestCigars
Dear Mr. Khouzami,
Hope you're having a good day.
We truly apologize for any discomfort caused, as we understand how important it is for you to receive your products.
We would like to inform you that, unfortunately, your local customs did not allow the proper delivery of this order. We have also received your latest request, which we have responded to, and will continue to work with you directly via our email channel.
We truly value the time you have taken to share your experience, as it helps us become a better company for all our customers.
We appreciate your loyalty and would like to remind you to contact us through our Customer Service channels at info@swisscubancigars.com for further assistance, as we offer a 100% satisfaction guarantee.
Have an excellent day.
Delineth M.
Customer Service Team
never got my cigars!
3. juni 2025
Svar fra FinestCigars
Dear Mr. Davis,
Thank you for taking the time to share your feedback with us. We truly appreciate hearing about your experience and value your comments as they help us continue to improve our service.
We understand that your original order, placed on May 30, 2025, could not be delivered due to issues with local customs. As a result, we have processed and shipped a replacement order, which is now in the destination country. We kindly recommend monitoring its progress using the tracking system provided by your local postal service.
At FinestCigars.com, your satisfaction is very important to us. If you have any questions or need further assistance, please don’t hesitate to contact us at info@finestcigars.com or by phone at +1 (305) 330-4962. Our customer service team will be more than happy to assist you.
We remain committed to a 100% satisfaction guarantee.
Thank you again for your patience and understanding. We remain fully committed to ensuring your complete satisfaction.
Sincerely,
Natalie
Customer Service team
The PARTAGAS #2 I received were very…
The PARTAGAS #2 I received were very pale. Not the usual brown cigar I am used to.
23. mai 2025
Svar fra FinestCigars
Hello Mr. Fadel
Thank you for contacting us and informing us about this matter. We sincerely apologize for any inconvenience this may have caused.
We are committed to ensuring your satisfaction and have thoroughly reviewed this matter.
We understand that maybe you don´t feel comfortable with the color of the product received, but there are some reasons for it.
The different leaves of the plant from which our products are made (crown, center, base) have different levels of oils, nicotine, and sun exposure.
The upper leaves are typically darker and stronger, while the lower leaves are lighter and softer.
Also, during fermentation, the leaves gradually darken and develop flavor. If the fermentation is more intense or longer, the final color will be darker.
It's worth mentioning that air-drying the leaves in houses can influence the color. Variations in temperature, humidity, and the duration of the process affect the shade.
Finally, humidity or direct sunlight can alter the color, so it's completely natural for there to be discrepancies in the color of the leaves used to create our product.
However, if there is a specific situation related to this concern, we would appreciate it if you would contact us so we can evaluate compensation, if necessary.
We value and appreciate your preference as a customer, and your feedback is essential in helping us improve our service.
If you have any questions or need further assistance with this matter, please feel free to contact us by email at info@finestcigars.com or by phone at +1 (800) 807 8526.
Our customer service team will be happy to assist you. We remain committed to a 100% satisfaction guarantee.
Thank you again for your patience and understanding. We look forward to resolving this matter to your complete satisfaction.
Sincerely,
Isnela Solís
Junior Supervisor
I still have not received my order
I still have not received my order. In fact it is time that I cancel the order and look elsewhere.
14. mai 2025
Svar fra FinestCigars
Dear Mr. Pierro,
Thank you for taking the time to share your feedback — we sincerely regret to hear about the inconvenience you’ve experienced.
We completely understand your frustration and truly apologize for the delay in receiving your order. After reviewing the status of your shipment, we have identified that an unexpected issue occurred with the postal service, which unfortunately affected the timely delivery.
Please rest assured that your satisfaction is our priority. We will be reaching out to you directly via email with the best possible solution to ensure that your order is either successfully delivered or fully resolved to your satisfaction. As part of our 100% satisfaction guarantee, we are committed to making this right for you.
If you require any other assistance, please feel free to contact us at your convenience through our customer service channels by email at info@finestcigars.com or by phone at +1 (305) 330-4962 so we can provide any additional support you may need.
We truly value your opinion as it helps us continuously improve our services, and we thank you for being a customer.
Sincerely,
Natalie
Customer Service team
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