AVOID! After over a month and a half of no communication and no delivery I can only presume I am not going to receive my order. I have tried emailing and have had no comments back. Not what you need... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
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I absolutely love these mindful.rings at tranquility. Over the last few years I have developed anxiety and these help in co junction with other tools I have in place, I abslourwky love the design and... Vis mer
I received my beautiful thumb ring last week after ordering the wrong size!! Returns were super easy and my new ring arrived super fast! Beautifully made and fits perfectly. Love the spinning rings it... Vis mer
Ring delivered but unfortunately not correct size. I requested a return and refund by email but have heard nothing. Visited website today to see if I could chase to find that the company is having a '... Vis mer
Informasjon om virksomheten
Skrevet av virksomheten
Beautifully designed mindful and anti-anxiety jewellery. Sometimes all it takes is a brief moment to bring you back into the present. We created Tranquillity to equip each individual with the tools to manage the mental obstacles of daily life - wherever you are.
Kontaktopplysninger
33 Pipit Drive, SW15 3AW, London, Storbritannia
- help@findtranquillity.co.uk
- findtranquillity.co.uk
3,5
Middels
372 anmeldelser
Ingen tidligere historie av å be om anmeldelser
Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative
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Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Really good customer service
Really good customer service. Ordered a ring and wasnt the right fit. Returned and sorted really easily. Mark from customer service was lovely
13. desember 2024
Anmeldelse skrevet uten oppfordring
Shocking customer service!
Shocking customer service!! No reply whatsoever to numerous emails. I had to raise a dispute via PayPal for a returned ring to get my refund as I was sick of being ignored by Tranquility. It took 5 weeks to resolve in the end - terrible experience!!
Updated: I copy & pasted the email address from your website.
2. november 2024
Anmeldelse skrevet uten oppfordring
Svar fra Tranquillity
Hi Kerry, unfortunately we haven’t received any emails from you. It looks like you have misspelt our email address. There are two “L” in Tranquillity.
Terrible customer service.
You'd get better customer service from a scam company. They just don't bother replying to e-mails and you can't ring them. Returned a ring to exchange it for another size, (order number #51225). That was 2 weeks ago. I've had no correspendence to say they've received it and no reply to my e-mails. Won't be ordering any more.
6. desember 2024
Anmeldelse skrevet uten oppfordring
Svar fra Tranquillity
Good morning Tina, could you please email us as help@findtranquillity.co.uk we haven’t received a return for order 51225 back to us. The team will be very happy to help you with this
Extremely Poor Customer Support Service
I ordered a Ring on the 27th of November 2024 and Paid extra for Delivery. it's now December 5th 2024 and I've still not received the Ring. They use Royal Mail for their deliveries and give you a tracking reference, unfortunately the tracking doesn't give me any updated information. I contacted their Customer Support and received one email from a 'Mark' who I suspect is just an Ai piece of software that provides a standard response.
I've tried contacting them again by responding to their one and only email response but I'm now getting Mailer Daemon delivery failures saying this Account doesn't exist!?!?
Doesn't fill me with confidence.
I have now contacted them through Instagram and also Facebook as their website doesn't give you a direct contact form.
I have now finally received a response from them through Facebook Messenger and been given a date 9 days after placing the order.
I hope this ring lives up to expectations after all this hassle.
5. desember 2024
Anmeldelse skrevet uten oppfordring
Disappointed
Love these rings (have purchased 3 now) however my SYGOL ring has broken. Was in touch about returning as they have “lifetime warranty”. Was ignored and then told my ring wasn’t included in the “lifetime warranty”. Aftercare/ customer service is awful.
28. november 2024
Anmeldelse skrevet uten oppfordring
No Return Address
Ordered 4 rings for daughter to choose from for Christmas but all the wrong size. The returns form has no address on, nor does their website! Online chat ignored and despite Mark replying to my email about when new stock due in I still have no idea where to return the rings to! Can anyone help?
27. november 2024
Anmeldelse skrevet uten oppfordring
Nice items but poor after sale support
Nice items and ordering process is easy. Good offers available. However, when something goes wrong the customer service was poor. I wanted to exchange something and the communications I received were very repetitive and unhelpful. Not sure they were from a human!
27. september 2024
100% Good Service & Products
100% Good Service & Products
Easy ordering. Speedy delivery. Good customer service and fast exchang, I received my new ring in the same week. And the products are beautifully made too.
17. oktober 2024
Anmeldelse skrevet uten oppfordring
Rings
I had such a good experience with this company, communication is great and I absolutely love my spirit and brave rings! Thank you so much.
23. september 2024
Anmeldelse skrevet uten oppfordring
AWFUL CUSTOMER SERVICE
AWFUL CUSTOMER SERVICE.
I am waiting for a refund for 5 rings it’s been over a month! Everytime I email I get one reply and then the chain goes dead, I do this again and again and again. I have now flagged it with PayPal who I paid through. I have proof of returns as well. I love the other rings I bought but not worth the costumer service cus if anything goes wrong you’ll be stuck!!!
28. august 2024
Anmeldelse skrevet uten oppfordring
Bought one of the beautiful SYGOL…
Bought one of the beautiful SYGOL rings, it was a size too big so I had to return for another size, the process was very straightforward and I’m so happy with the ring so far. Customer service is really good
26. september 2024
Appalling customer service
Appalling customer service. Ordered a ring. It was too big so as per their instructions returned for exchange via recorded delivery which was delivered 2nd Sept. I contacted them and they denied receiving it but offered to exchange. They said they had exchanged. However dis not provide tracking details. I have now sent 5 emails. All ignored by "Mark" and no replacement ring. I will now have to battle for a £90 refund. AVOID. Extremely disappointing.
10. september 2024
Anmeldelse skrevet uten oppfordring
Svar fra Tranquillity
Hi Kitty, thank you for your feedback. We will look into this and make sure this is rectified for you
I really like my thumb ring
I really like my thumb ring. It's very comfortable. It was delivered the next day after ordering.
Note:it was sized much bigger than the app I used to size a ring. I had to return the first ring but had my exchange within 2 days. I downsized 2 sizes from the app I used( possibly the App is the issue!) .
A lovely ring, I'm very happy with it
26. august 2024
Brilliant quality
Purchased my second thumb ring from here, absolutely love them both!
29. juli 2024
Excellent presentation of beautiful…
Excellent presentation of beautiful high quality item.
25. juni 2024
100% Good Service & Products
Easy ordering. Speedy delivery. Good customer service and fast refund. And the products are beautifully made too.
27. juni 2024
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