Finders International Anmeldelser 

116
TrustScore 4 av 5

4,2

Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon

For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon

Se hva andre synes

Vurdert til 5 av 5 stjerner

I was contacted out of the blue about a distant relative. She was my father's cousin who I sadly had never met as her side of the family (there were 11 children between her father and my grandfather)... Vis mer

Selskapet har svart

Vurdert til 5 av 5 stjerner

The case managers are consistently helpful and proactive with communication. They always keep us updated on our cases and handle every query with the utmost care.

Selskapet har svart

Vurdert til 5 av 5 stjerner

You notified me after my aunt passed away, without you I would possibly not have known. After that you also found all familymembers that I can think of, and that is something I have deep respect for... Vis mer

Selskapet har svart

Vurdert til 1 av 5 stjerner

I signed an agreement with Finders 17.2.2022. They sold our apartment in Spain 10.2.2023 with the solicitor recommended and picked by Finders. However, we never received anything of the sales pric... Vis mer

Selskapet har svart

Informasjon om virksomheten

  1. Advokattjenester
  2. Slektsforsker

Skrevet av virksomheten

We're Finders International, an award-winning probate genealogy firm established in 1997. We trace missing heirs, locate assets, and support estate administration. Headquartered in London with offices in Cardiff, Edinburgh, Dublin, and Sydney, we work globally to help legal professionals, public sector bodies, and private individuals resolve complex cases. We are trusted experts in probate research, known for our accuracy, ethical standards, and commitment to excellence. Our accreditations include ISO 9001 and ISO 27001, and we are proud members of the IAPPR. Named Best UK Probate Research Firm for six consecutive years, we continue to lead the industry with professional, reliable service.


Kontaktopplysninger

4,2

Bra

TrustScore 4 av 5

116 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

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4,2

Alle anmeldelser

(116)

61 anmeldelser i de siste 12 månedene

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Vurdert til 5 av 5 stjerner

Very efficient

Always helpful, friendly and very efficient.

7. juni 2024
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Svar fra Finders International

Thank you for your kind words! We’re delighted to hear that you found our team helpful, friendly, and efficient. We strive to continue delivering such service. If you have any further needs or questions, please don't hesitate to reach out. Thank you again!

Vurdert til 1 av 5 stjerner

Unfortunately i would not recommend…

Unfortunately i would not recommend signing up with Finders. Obviously i can only give my opinion on Finders and not any of the other companies that initially contacted us, following the death of an unknown relative. They may all work the same way, so be aware! They cant do enough for you BEFORE you sign with them. I chose Finders as they appeared to be the most professional of the bunch - (and had the highest fee i might add!) but after you sign they lose interest in updating you and trying to get any update was in the end, pointless. They just never respond. I did write an email once complaining about their service and stating i wish i had never chosen them. To which they did reply, but contact never improved and in the past six months has been non existent. Despite at least 4 phone messages. I only know what is going on through either another family member (who signed with a different company), or finally the solicitors that were handling the estate. I do see they seem to respond to poor reviews on here. So, let us just see how long that takes! I don’t believe all the delays were down to Finders, (it has taken 3 years) but not updating me certainly was.

7. mai 2024
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Svar fra Finders International

Dear V Thornton, Thank you for sharing your feedback regarding your experience with Finders. We sincerely apologise for any frustration or inconvenience you have encountered throughout this process.

We have reviewed your concerns and would like to address them comprehensively:

Communication Efforts: According to our records, we have consistently responded to your inquiries. Our last communication was in October, and our team has always aimed to provide thorough responses, even if some delays occurred due to factors like annual leave. We also noted that we sent out updates on significant developments on 31/05/2022, 19/08/2022, and 08/09/2023. If these communications did not reach you, it might have been due to email routing issues, and we regret any confusion this may have caused.

Phone Messages: We have not found any records of missed calls or voicemails from you in our system. It’s possible that if there were routing issues, these messages were not forwarded correctly. We understand how this can be frustrating and are investigating this further to prevent such occurrences in the future.

Case Complexity: The administration of the estate has indeed been complex, involving two firms and requiring two separate probates. This has significantly slowed down the process, and we acknowledge that this has been a source of frustration for many beneficiaries, including yourself.

We are committed to improving our communication and service. If you have any unresolved questions or need further assistance, please do not hesitate to contact your case manager directly. Your satisfaction is important to us, and we want to ensure that we address all your concerns promptly and effectively.

Thank you for your understanding and patience.

Vurdert til 1 av 5 stjerner

Se operano sempre così strano che non siano già falliti

Siamo stati contattati qualche anno fa da questa società insieme a altri parenti in quanto possibili eredi di una lontana parente in UK.Dopo anni di ricerche della cospicua eredità nessuna traccia.Secondo loro c'erano solo pochi spicci completamente assorbiti dalle spese legali.State alla larga, è solo una perdita di tempo.

15. desember 2023
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Svar fra Finders International

Dear Mr Marco Del Bergiolo, We are upset to have received a 1 start review. Your name on this account does not match our records, therefore we'd suggest that you contact the office to discuss your concerns with your case manager directly.

Vurdert til 1 av 5 stjerner

Preventing funds being transferred to the estate, after a long drawn out house sale

After a family member's unexpected death, as Amdinistrators we had to honour a contract he had signed with Finders to sell his house.

The house eventually sold after about 20 months, whice seemed to include long periods of inactivity in terms of marketing, and a lack of explanation/communication during these times, often not responding to requests for updates. Service was substandard compared to my previous experiences with ordinary estate agencies.

40 days since the eventual sale of the house, they have not provided the simple paperwork that the solicitors require for release of the funds to the estate. They have offered no satisfactory explanation (to myself or, as I understand, the solicitors), do not respond to my requests for explanations or simply for details of a contact who is dealing with it.
As you can imagine, when an organisation responsible for a large amount of money does not respond to contact, it leaves us with high levels of concern. We can only hope that it is simply poor admin/service and not something more sinister and that the house proceeds will eventually be transferred to the estate.
Administrating a loved one's estate is never going to be a pleasant experience, but Finders have made it much more stressful and long drawn out than it needs to be, causing distress to Administrators and Beneficiaries. I would not recommend using them and wish I had investigated getting out of the contract, but at the time I had no reason to doubt that they would be efficient in doing the job that they have changed a considerable fee for.

Update - on the 45th day, Finders provided the paperwork which should have been provided on the day of the sale, and the transfer of funds was completed. There was no explanation given for the delay. Our contact said she was sorry for the delay and inconvenience caused.

16. februar 2024
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Svar fra Finders International

Dear K McCarthy.

We are disappointed to have received a 1 star review. The above comments seem to relate to the services of our Estate agency partner. We would encourage you to contact them directly to relay your feedback and any outstanding issues you may have.

Vurdert til 5 av 5 stjerner

Great Company

Great company, be sure to get in touch if they contact you for a surprise inheritance!

1. august 2023
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Very friendly and open

Very friendly and open, ready to reassure and help me at a difficult time. Use their services. I was offered other firms but they were the best!

29. november 2022
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Extremely professional

I represented finders international for a number of years as a senior representative I can say that finders are a great company to represent, I found them to be extremely professional , trustworthy and honest.
I would definitely recommend the company

1. mars 2023
Anmeldelse skrevet uten oppfordring
Vurdert til 1 av 5 stjerner

Hiding Behind A Name

Hiding Behind A Name
We thought we were using a reputable company....Boy how wrong can one be.There isn't enough room to write the experience we have had with this company bringing my 80yr old mother to tears on more than one occasion.You know what i mean!!!! I expect the usual excuses in a reply but honestly NOT INTERESTED ANYMORE.....advice to anyone thinking of using Finders "Don't rush to sign the" dotted line" look at different options ....to my mother it isn't about money but to other's i'm not so sure!!

5. august 2022
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Svar fra Finders International

Dear Mr Baxter, We have requested further information from you to identify your case, but we have received no response. Please can you contact your dedicated case manager or call the office on 0207 490 4935 so that we can discuss your matter further.

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