Have been using the Mounjaro kwikpen for 6 months, never encountered a problem until now. The pen jammed and the orange bulb at the end of the pen popped out as did the solution. Eli Lilly’s investi... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
What was promised and aided in a large weight loss that has been easier to maintain as a result of Fella Health
every step of the way so far, every question i have asked has been responded to in a polite, to the point & timely manner. when going ahead with anything life changing you need to make sure you're ge... Vis mer
I've been with Fella for a little over 2 years now. It's been a great experience from day one. A few small issues have came up but all were handled within a day or two. Excellent communication any t... Vis mer
Informasjon om virksomheten
Om Fella Health
Skrevet av virksomheten
At Fella Health, we're transforming weight management for bigger guys through GLP-1 treatments and personalized support that fits into busy lifestyles. Our mission is to help time-crunched men achieve real, lasting results with medications and comprehensive coaching.
We understand men's unique weight loss challenges. Our board-certified clinicians create personalized treatment plans based on your body, schedule, and goals. With Fella Health, you receive more than just medication - you get a complete weight loss program supported by:
- Board-certified clinicians specializing in men's weight management
- Free 1:1 health coaching with video sessions every 2 weeks
- Comprehensive health assessments and included lab work (if needed)
- Medication delivery with uninterrupted supply
- Money-back guarantee
Our approach combines GLP-1 medications with personalized coaching to help you build sustainable habits that fit your busy schedule.
Join the growing community of men who've found their solution with Fella Health. Whether you're looking to boost energy, gain confidence, or achieve lasting weight loss, our expert team provides the medication, coaching, and support you need to succeed.
Kontaktopplysninger
5900 Balcones Drive, STE 100, 78731, Austin, USA
- +14156495531
- hello@fellahealth.com
- fellahealth.com
Effective weight loss for bigger guys
4,5
Enestående
1k anmeldelser
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
Har svart på 87 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av én uke
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Svar fra Fella Health
Hi there,
We're really pleased to hear you've had such a smooth experience with us and that our pricing works well for you.
Thanks for taking the time to share this!
Fella Health Team
Terrible customer service - AI responses only
Update: Since leaving my initial review I was contacted within 12 hours by the escalations lead (a human) and the issue was resolved immediately. I'm obviously glad this was done but at the same time it is quite frustrating to know this could have been resolved by a human so quickly after such a drawn out back and forth with AI. Based on the remedy offered, I've updated my review from 1 star to 3.
I placed multiple orders with Fella Health for weight loss medication which were delivered fine and the price was reasonable. However on my third delivery it was delivered to another address which clearly isn't mine (the proof of delivery shows it being delivered in a block of flats and I live in a house and there are no flats in close proximity). I understand this is Royal Mail's error but my contract is with Fella Health to resolve this dispute.
I contacted Fella Health as soon as it was marked delivered to explain this and after 2 weeks I received no response (I'd now ran out of medication). I contacted their WhatsApp number who provided an AI responses and told me to reach out to another Email address (not the one listed on their website) and I received an AI response from this email address telling me they will investigate this immediately. After a few more days they requested I provide a picture of my front door which I did and I heard nothing back and insisted to me and investigation was ongoing. A week later, my subscription renewed and they charged me a further £260. The AI then emailed me again asking me to confirm if I've received my order from the previous month's and whether I took the last dose. Obviously I haven't as it wasnt delivered. I've requested multiple times to be phoned to resolve this and have now sent and received over 20 emails on this issue but as far as I can tell, there is no option to ever speak to a human if your order is wrong. This is infuriating and in addition each of the email responses is signed off with a name to indicate that you're speaking to a human which is obviously not the case.
Based on my experience of their customer service, I would strongly advise not using Fella Health if you value the ability to resolve a dispute as they are incapable of doing it.
13. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Fella Health
Hi Ciaran,
We're really sorry it's reached this point. A misdelivery puts a clock on everything that follows, and the way this has played out since hasn't matched the urgency the situation needed.
Courier investigations do have their own process and timeframe, but how you're looked after in the meantime is firmly on us. A second charge landing while an active dispute is still open is the part that worries us most.
Someone from our escalations team will be reaching out to you personally to take this on and get it properly resolved.
Great service so far.
12. mai 2026
Svar fra Fella Health
Hi Ellis,
Thanks for this! We're really pleased you're happy with the service and hope everything continues to go well for you.
Fella Health Team
Good customer service
Good customer service, clear and concise instructions and quick timelines.
12. mai 2026
Svar fra Fella Health
Thanks SN! We're really pleased to hear you've found our customer service helpful and that our instructions have been clear throughout.
It's great to know the quick timelines worked well for you too.
Fella Health Team
Its been a long road but never been…
Its been a long road but never been happier! The team have been great with fast, helpul communication and the deliverys have been spot on in time.
If you can afford the best then Fella Health is the way to go.
10. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra Fella Health
Hi Jack,
Hearing that it's been worth the journey and that you've never been happier is exactly what we love to read. We're really glad our team's communication and reliable deliveries have supported you along the way.
Thank you for recommending us to others. That means everything to us.
The Fella Health Team
Great professional team all involved in…
Great professional team all involved in helping my weight loss
3. mai 2026
Svar fra Fella Health
Hi Kevin,
We're really glad to hear you've found the whole team so professional and helpful with your weight loss journey.
Thanks for taking the time to share this with us.
Fella Health Team
Good response
Good response when I reached out with questions or issues. Corrective action provided
1. mai 2026
Svar fra Fella Health
Hi Marc,
We're really glad to hear that when you needed help, our team was able to respond well and sort things out for you. That's exactly what we aim for when issues come up.
Thanks for letting us know how we did.
Fella Health Team
Svar fra Fella Health
Hi Mr Jones,
We're really pleased you've had such a positive experience with us! That thumbs up says it all.
Thanks for taking the time to share this.
Fella Health Team
Customer service saved a customer
Shannin on the customer service team is the reason I’ve stayed on as a customer. Some of the best customer are service I’ve ever received. Always responsive, solution-oriented and professional.
Give her a raise.
30. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Fella Health
Hi Marcus,
We'll absolutely pass this on to Shannin. Hearing that her responsiveness and solution-focused approach has made such a difference is exactly what we hope for from our team.
Thanks for sticking with us, and for taking the time to highlight her work.
Fella Health Team
I’ve been ordering it from them for a…
I’ve been ordering it from them for a few years the medication works very well it’s authentic. And whenever I need customer service regarding deliveries and whatever else they accommodate me.
30. april 2026
Svar fra Fella Health
Hi Paul,
We're really glad to hear you've had such a positive experience with us over the years. It's wonderful that the medication has been working well for you and that you've found our customer service team helpful whenever you've needed support.
Thanks for being such a loyal customer, and for taking the time to share this.
Fella Health Team
Svar fra Fella Health
Hi Shawn,
That's exactly what we love to hear! We're really pleased the treatment is working well for you.
Thanks for sharing this with us.
Fella Health Team
Simple process
Simple process, great support and communication, had to pause meditation for a month and they were great making it stress free
20. april 2026
Svar fra Fella Health
Hi Stephen,
We're really glad to hear the process has been straightforward for you and that our support team made pausing your medication stress free when you needed to.
Good communication during those moments is something we really focus on, so thank you for highlighting that.
Fella Health Team
Svar fra Fella Health
Thanks Craig!
We're really pleased to hear that our team was able to sort things out quickly when you needed us. That's exactly what we aim for when problems come up.
We appreciate you taking the time to share this.
Fella Health Team
Great experience from day 1
Great experience from day 1, reliable refills, on time delivery, clinical support where needed.
19. april 2026
Svar fra Fella Health
Hi Roger,
Thank you for this lovely feedback! We're really pleased to hear everything has been working smoothly for you from the very beginning.
It's great to know our refill system and delivery timing have been reliable, and that you've felt supported by our clinical team when needed.
Fella Health Team
Svar fra Fella Health
Thank you for your feedback, Sue! We are so glad you find our service to be the most reliable for your slow but steady progress!
responsiveness and communiation
19. april 2026
Svar fra Fella Health
Thank you for your review, Michael! We are glad you appreciate our responsiveness and communication.
cheaper than others
Found them to be cheaper than others , support answers are generally quick , app is useful, I can recommend ,
16. april 2026
Svar fra Fella Health
Thank you for your review, Paul! We are glad you found us to be cheaper than others, with quick support and a useful app. We truly appreciate your recommendation!
Svar fra Fella Health
Thank you for your review! We are glad you think our product is great, always on time, and helps keep track of your progress.
Svar fra Fella Health
Thank you for your feedback, Derrick! We are glad you enjoy our great product and very responsive customer service.
“5 stars from me. Really quick service and delivery
I’d rate Fella Health 5 stars. The service was quick, and delivery of my Mounjaro was fast and straightforward
15. april 2026
Svar fra Fella Health
Thank you for the 5-star review! We are so glad you found our service quick and the delivery of your Mounjaro fast and straightforward.
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