When on sale it is amazing bargains. The material is beautiful tissue paper in the folds of the clothes, haven't seen that in years. Even a tiny little safety pin with the tag attached instead of t... Vis mer
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Beliggenhet
Bytt filialUnit 37 St Pancras International Station, The Circle Pancras Road, N1C 4QP St Pancras, London, GB
•Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Fatface make great quality clothing. I’m really pleased with these chinos - I usually prefer the pockets and fit of jeans but these somehow fit just as well but with comfortably lighter fabric. Lack o... Vis mer
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At Pancras Station London very rude man working there now have the cheek to charge for a bag they rather loose a sale Never have Fatface charged for bags also received a different reply from Fatfac... Vis mer
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Really great quality clothes- lovely skirt and fantastic customer service from the staff at St Pancras who were lovely and very helpful in helping me exchange for a smaller size. The service was so go... Vis mer
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Informasjon om virksomheten
Skrevet av virksomheten
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Kontaktopplysninger
Unit 37 St Pancras International Station, The Circle Pancras Road, N1C 4QP, St Pancras, London, Storbritannia
- 020 7833 4120
4,4
Enestående
61 anmeldelser
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
På Trustpilot legger vi vekt på bidrag fra faktiske personer. Denne virksomheten kan imidlertid også bruke KI-verktøyet vårt til å lage utkast til svarene de gir.
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Lovely and comfy
Short is very lovely and extremely comfy ! I have now black & teal.
Staff was super kind, helpful and friendly
22. mai 2026
Svar fra FatFace - ST PANCRAS 2
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, CM
Good delivered on time
Good delivered on time. Lovely helpful staff at St Pancras shop.
23. april 2026
Svar fra FatFace - ST PANCRAS 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Staff who didn't care when asked for…
Staff who didn't care when asked for stock. Important clothes items a customer might need when travelling not able to be bought as low stock. We'll under par for Fat Face.
6. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra FatFace - ST PANCRAS 2
Hey there, thank you for taking the time to leave a review. I am so sorry to learn that the item you were looking to purchase was not available to buy in store. I understand this must have been disappointing for you. If you would like further help, please reach out to our friendly team! Take care, CM
Lovely Skirt only problem said it was…
Lovely Skirt only problem said it was midi but it’s a Maxi hits the floor
24. februar 2026
Svar fra FatFace - ST PANCRAS 2
Hello Yasmin, thank you for your review. I am so sorry to hear that the sizing of our skirt wasn't quite right for you. Your feedback will be passed onto our design team. If you need anything further, please email fatfacereviews@mail.fatface.com and a member of our team will be able to help. Thank you, CM
Really great quality clothes- lovely…
Really great quality clothes- lovely skirt and fantastic customer service from the staff at St Pancras who were lovely and very helpful in helping me exchange for a smaller size. The service was so good that I will 100% shop with them in the future.
20. februar 2026
Svar fra FatFace - ST PANCRAS 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
St. Pancras, London FatFace shop staff were super helpful
St. Pancras, London FatFace shop staff were super helpful and I found some jeants which were perfect.
14. februar 2026
Svar fra FatFace - ST PANCRAS 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Another Good Purchase.
Ease to view the web site, select, order and collect from my Local Store.
7. januar 2026
Svar fra FatFace - ST PANCRAS 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Black Friday Overcoat
Quickly found the clothes I had ordered and gave them to me. It was a navy blue overcoat that was well fitting and warm and also a steal in the Black Friday Sale.
5. desember 2025
Svar fra FatFace - ST PANCRAS 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
order online, collect in store
I ordered online and collected in store. It was really easy and convenient. Staff in store were helpful, friendly and efficient. I will definitely use this option again.
23. november 2025
Svar fra FatFace - ST PANCRAS 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
I love my new fleece jacket 😎
22. oktober 2025
Svar fra FatFace - ST PANCRAS 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Great products and customer care
Great products and customer care. I had an issue with a product I bought online which was faulty and the customer care team (both in store and online) were able to assist very quickly and helpfully and they offered a solution I was happy with.
4. september 2025
Svar fra FatFace - ST PANCRAS 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Good communication about item Friendly in shop…
Good communication Friendly in shop when I collected … and tried on 🙏
1. august 2025
Svar fra FatFace - ST PANCRAS 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Juni Skirt…
I collected my skirt from FATFACE at St Pancras Station, as it was convenient for me to do so. Great service. It was ready, there was none of that constant looking in boxes for my item.
3. august 2025
Svar fra FatFace - ST PANCRAS 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Very prompt service
Very prompt service, collected item from St Pancras store. Lovely jumper, good price in sale, but I haven’t worn it yet as it’s a heatwave!
18. juni 2025
Svar fra FatFace - ST PANCRAS 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Much too wide and terrible fit.
The click and collect service was very slow - almost a week and then not available till after 4pm.
And the shirt was much too wide and a very ugly shape - completely different from previous similar purchases.
17. november 2024
Svar fra FatFace - ST PANCRAS 2
Hello Penny,
Thank you for taking the time to leave your review and for providing your feedback. This is really important to us and I will be sure to pass this to all relevant departments.
Thank you, LE
At Pancras Station London very rude man…
At Pancras Station London very rude man working there now have the cheek to charge for a bag they rather loose a sale
Never have Fatface charged for bags also received a different reply from Fatface saying it was discretionery this prove your making excuses for bad customer services.
Also you use paper bags this came in as a plastic tax for carrier bags and also how do you not know customers reuse your bags also a t Christmas you put a pattern on them to be used as wrapping paper. You need to know your facts before you write poor excuses
13. oktober 2024
Anmeldelse skrevet uten oppfordring
Svar fra FatFace - ST PANCRAS 2
Hello Lucy
Thank you for your review.
From 21 May 2021, companies must charge a minimum of 10 pence a bag (including VAT) for single-use carrier bags.
I can confirm that we charge 20p for our carrier bags, and 100% of this is donated to the Charity, Shelter.
Thank you, LE
UPDATE: Hello Lucy, I can confirm that charges are applicable to all bags, not just plastic ones.
Thank you.
Quality clothing
2. juli 2024
Svar fra FatFace - ST PANCRAS 2
Good Morning
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Ordered online but too small
Ordered online but too small. Returned to shop for a bigger size. Dealt with efficiently and effectively.
28. juni 2024
Svar fra FatFace - ST PANCRAS 2
Hi there,
Thank you for taking the time to leave your 5* review.
I am pleased to hear you were able to exchange the item for the correct size. We look forward to welcoming you back soon!
Take care. -GM
Great experience all round.
The store manager and the other staff in store were fantastic.
The jeans that I got are lovely, my new favourites.
6. juni 2024
Svar fra FatFace - ST PANCRAS 2
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
Svar fra FatFace - ST PANCRAS 2
Hi there,
Thank you for taking the time to leave your 5* review.
I am so pleased to hear that you had a positive shopping experience, and we hope you love your purchase!
Take care. -LA
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