Ordering process and delivery to store excellent as always. The shorts themselves were good quality but just a bit too small. My normal size 10 were out of stock online, but after reading other review... Vis mer
Selskapet har svart
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Ordered online, collected from branch (Reading) - very quick service, excellent discount in the sales, garment (Waffle Henley top size M) fits perfectly.
Selskapet har svart
I highly rate fatface clothing but was dissapointed after my visit to the Reading store today. I bought a couple of items at the til but the person serving had a completely blank attitude when serving... Vis mer
Selskapet har svart
Retail can often be disappointing but not here!!! Trying to find a dress (one I have already in a different print which was out of stock online). Bracknell store were perfect on the phone- very helpfu... Vis mer
Selskapet har svart
Informasjon om virksomheten
Skrevet av virksomheten
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Kontaktopplysninger
123 Broad Street, The Oracle, RG1 2BD, Reading, Berkshire, Storbritannia
- 01189 568787
4,6
Enestående
146 anmeldelser
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
På Trustpilot legger vi vekt på bidrag fra faktiske personer. Denne virksomheten kan imidlertid også bruke KI-verktøyet vårt til å lage utkast til svarene de gir.
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Very helpful staff
Very helpful staff. Was looking for a particular dress but had sale stock in the main only. Advised me that had some of the new season stock upstairs and the dress I was looking for was one of them so they went and got one for me to try on. They explained that they only have regular length but that I could order a short online. I tried it on and fitted well apart from being far too long so I followed their advice and went home and ordered a short online. It was delivered promptly and I was able to wear it to the occasion I wanted it for.
21. august 2024
Svar fra FatFace - READING 2
Hi there, thank you for taking the time to leave your review. I am pleased that you had a positive experience whilst visiting our Reading store - this is great to hear. Take care, LE
Order arrives on time and good
10. august 2024
Svar fra FatFace - READING 2
Hello there
thank you for taking the time to leave your 4* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Ordered a bag online & picked up in…
Ordered a bag online & picked up in store. Nice & easy to do & pleased with the quality of the bag
14. august 2024
Svar fra FatFace - READING 2
Good Morning
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
My colouful top.
The item arrived in store in good time and the store had it ready for me when I called in. Good value and quality.
10. august 2024
Svar fra FatFace - READING 2
Hi there,
Thank you for taking the time to leave your 5* review.
We are delighted to hear you have enjoyed using our Click and Collect service. We hope you love your order and look forward to welcoming you back soon.
Take care. -GM
Always a great experience x
28. juni 2024
Svar fra FatFace - READING 2
Hello Wendy
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Very helpful and friendly staff.
24. juni 2024
Anmeldelse skrevet uten oppfordring
Svar fra FatFace - READING 2
Hello Rosa,
Thank you for sharing your recent experience in our Reading store with us.
Please be assured that this will be passed onto the store for you. We look forward to welcoming you back!
Have a great day!
Take care, ED
Quick, easy, friendly staff
Great help in store. Arrange formorder of item notnin stock.
Items was delivered quickly and returns process was easy for one that didn't fit.
13. juni 2024
Svar fra FatFace - READING 2
Hi there,
Thank you for taking the time to leave your 5* review.
We are so pleased to hear you have enjoyed using our Click and Collect service. We hope you love your order!
Take care. -GM
Very quick and easy
Very quick and easy. I ordered on line and received notification quite quickly to inform me that my item of clothing had arrived.
27. mai 2024
Svar fra FatFace - READING 2
Hi there,
Thank you for taking the time to leave your 5* review.
We are so pleased to hear you have enjoyed using our service, and we hope you love your order!
Take care. -GM
Always a good and easy experience…
Always a good and easy experience shopping in store at fat face. Kind, helpful staff - particularly at the Reading branch.
7. mai 2024
Svar fra FatFace - READING 2
Hi there,
Thank you for taking the time to leave your 5* review.
We are glad to hear you have had such a good experience at our Reading Branch. We hope you love your purchase and look forward to welcoming you back soon.
Take care. -SW
Svar fra FatFace - READING 2
Hi there,
Thank you for taking the time to leave your 5* review.
We are delighted to hear you are pleased with your items, and we look forward to welcoming you back soon!
Take care. -GM
Svar fra FatFace - READING 2
Hi William,
Thank you for your 5* review. We appreciate you taking the time to leave your feedback. Many thanks-AB.
The staff were very friendly and…
The staff were very friendly and helpful, and although you didn’t have the trousers I wanted in my size they found some other trousers that were even better that I hadn’t noticed. In other shops the sales assistant would just say sorry haven’t got your size. They certainly wouldn’t go to the bother of trying to find something else for me to try - and As a result, I bought two pairs of trousers.
14. mai 2024
Anmeldelse skrevet uten oppfordring
Svar fra FatFace - READING 2
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
The return process at the shop was…
The return process at the shop was unorthodox were I had to show the sales assistant my bank statement where it says I paid for the items which is bizarre and the first time it happened to me.
24. april 2024
Svar fra FatFace - READING 2
Hi there Margarita,
Thank you for your review and I do apologise for your experience instore.
I will pick up with your separately via email to offer some explanation regarding this process for you, with a view to resolve this for you.
Thank you, SC
Svar fra FatFace - READING 2
Good morning,
Thank you for taking the time to leave your review.
I am so pleased that you found it easy to order and that delivery to store was quick. I hope you continue to enjoy your shopping experience with us.
All the best, MM
Svar fra FatFace - READING 2
Hi there,
Thank you for taking the time to leave your 5* review.
I am pleased to hear your positive feedback following your instore visit. We hope you love your order, and look forward to welcoming you back soon!
Take care.- GM
Svar fra FatFace - READING 2
Good Morning
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
overall good experience
Excellent service by the people who work in Fatface. I had to return some items and exchange them with different sizes, they helped me straight away and the new clothes arrived very fast!!
27. mars 2024
Svar fra FatFace - READING 2
Hello
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Quick delivery easy pick up
8. april 2024
Svar fra FatFace - READING 2
Hi Al, thank you for taking the time to leave us your review. It’s great to hear that your order arrived with you so quickly and that you are happy with your items! Have a great day – CD
Svar fra FatFace - READING 2
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
I love Fat Face clothing they are…
I love Fat Face clothing they are comfortable and stylish at the same time.
24. mars 2024
Svar fra FatFace - READING 2
Good morning,
Thank you for taking the time to leave us your review.
I am so pleased that you are enjoying your new order and that you find the items to be comfortable and stylish. I hope you continue to enjoy your shopping experience with us.
All the best, MM
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.
Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.