I bought this for my wife’s birthday and she LOVES it. No dramas about the order in fact it was excellent
Selskapet har svart
Beliggenhet
Bytt filialUnit 39 Queensgate Shopping Centre, PE1 1NH Peterborough, Cambridgeshire, GB
•Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Fatface usual quality. Despatched very quickly. Collected at Peterborough store. Staff pleasant & friendly. I ordered two childrens items a sweatshirt & leggings. Both really nice. Purchased with dis... Vis mer
Selskapet har svart
Ordered several items in the Sale and unfortunately had to return a couple of item as not suitable. The two members of staff who assisted me with refund and then an additional purchase were both f... Vis mer
Selskapet har svart
Myself and my husband use Fat face a lot. My husband was given a gift card for christmas, and ordered online two shirts, one full price and one in the sale paying the extra , both XL. The delivery was... Vis mer
Selskapet har svart
Informasjon om virksomheten
Skrevet av virksomheten
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Kontaktopplysninger
Unit 39 Queensgate Shopping Centre, PE1 1NH, Peterborough, Cambridgeshire, Storbritannia
- 01733 565696
4,7
Enestående
66 anmeldelser
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
På Trustpilot legger vi vekt på bidrag fra faktiske personer. Denne virksomheten kan imidlertid også bruke KI-verktøyet vårt til å lage utkast til svarene de gir.
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Fantastic Service - Very helpful. Ordered several items in the Sale and…
Ordered several items in the Sale and unfortunately had to return a couple of item as not suitable. The two members of staff who assisted me with refund and then an additional purchase were both friendly and helpful. There names were Justi and Shelley.
If these two are a reflection of your customer service your company will do well. You are lucky to have them.
Also I should mention the qualty of the products are their usual high standard.
Thank you Fatface - Queensgate.
8. mai 2024
Anmeldelse skrevet uten oppfordring
Svar fra FatFace - PETERBOROUGH 2
Good afternoon,
Thank you for taking the time to leave your review.
I am so pleased that you found the crew in our Peterborough store to be so lovely and that they were able to provide you with such a great shopping experience. I will be sure to pass your comments on to the team.
All the best, MM
Friendly staff and excellent service
1. mai 2024
Svar fra FatFace - PETERBOROUGH 2
Hi there,
Thank you for taking the time to leave your 5* review.
We are delighted to hear your feedback regarding service, and staff instore. We look forward to welcoming you back soon!
Take care. -GM
Fabulous boots for winter exactly same…
Fabulous boots for winter exactly same I was looking for glad to have it .Highly recommended
11. februar 2024
Svar fra FatFace - PETERBOROUGH 2
Good morning,
Thank you for taking the time to leave us your review.
I am so pleased that you are loving the quality of your new order and that this is a great fit. I hope you continue to love our products as much as we do.
All the best, MM
complication when trying to resolve error.
Myself and my husband use Fat face a lot. My husband was given a gift card for christmas, and ordered online two shirts, one full price and one in the sale paying the extra , both XL. The delivery was sent and in the package was an XL sale shirt and a medium full priced shirt. We checked and was informed we could take the shirt into store, they had a full price XL but instead of just exchanging, refunded with a split payment and made my husband pay for the shirt. so now although he wants the shirt part of the money is now on the gift card so he has no choice to buy more products. If a shop can arrange a split refund through the till I can not see why they can not rectify the error by exchanging the medium with the XL. Update : Thank you Fat face for looking into my experience, and resolving it quickly. You Explained that your policy was to complete a straight exchange where the error was yours, and kindly refunded the cost of the shirt.
14. februar 2024
Svar fra FatFace - PETERBOROUGH 2
Hello
Thank you for your review.
I am so sorry to hear of your recent experience in one of our stores.
Please contact us at customerservices@fatface.com so we can look into this further for you.
EP
Is there any body there?…
tried to help the shop by ringing to say I would not collect my order. The shop girl told me she had my order, but couldnt help. She gave me a number to ring for help. I rang straight away; the number was closed for calls. I sent you an e mail, but have had no reply. Your clothes are nice, but your c.s. sucks.
10. februar 2024
Svar fra FatFace - PETERBOROUGH 2
Hi there,
Thank you for taking the time to leave your review.
I am sorry to hear about this. You can get in touch with our friendly customer service team: customerservices@fatface.com, or call us on 0330 124 0000 Mon-Fri 9am-5pm and we can assist you further.
If you are unable to collect your order, this is not a problem! The store will hold your order for 14 days, before automatic cancellation and refund.
Take care. -GM
Beautiful warm cosy pjamas beautifully…
Beautiful warm cosy pjamas beautifully packaged x
9. januar 2024
Svar fra FatFace - PETERBOROUGH 2
Good Morning Michelle,
Thank you for taking the time to leave us a review!
I am so happy to hear you are loving your new pyjamas, perfect for this chilly weather! We really love to hear such positive feedback from our customers.
We look forward to welcoming you back soon!
Kind Regards, JW
First class service.
Always a pleasure shopping at FatFace. An excellent first rate service as usual.
1. januar 2024
Svar fra FatFace - PETERBOROUGH 2
Hello there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Love going into Fat Face shop in…
Love going into Fat Face shop in Queensgate Peterborough. Staff are helpful, personable without being pushee which leads me to buying virtually every time. Can’t beat seeing items for real. Can see the staff work as a team and a happy one at that.
5. januar 2024
Anmeldelse skrevet uten oppfordring
Svar fra FatFace - PETERBOROUGH 2
Hello there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
The young girl who helped me (Hannah ?)…
The young girl who helped me (Hannah ?) was immensely helpful and guided me the various products. 5 stars for her.
1 star for the cost of your products.
Blimey!
20. desember 2023
Svar fra FatFace - PETERBOROUGH 2
Hi there
thank you for taking the time to leave your 4* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
The staff were very helpful and…
The staff were very helpful and welcoming when answering questions.
4. desember 2023
Svar fra FatFace - PETERBOROUGH 2
Hello
Thank you for your 4* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Quick and efficient click and collect
I rarely use online shopping but found a garment that I wanted to buy as a Christmas present so chose click and collect.
The order was quick to complete and it arrived on store within days. I was regularly informed of it's progress.
1. desember 2023
Svar fra FatFace - PETERBOROUGH 2
Good Morning
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Fatface usual quality
Fatface usual quality. Despatched very quickly. Collected at Peterborough store. Staff pleasant & friendly.
I ordered two childrens items a sweatshirt & leggings. Both really nice. Purchased with discount so better than ever.
22. november 2023
Svar fra FatFace - PETERBOROUGH 2
Hello
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Great range of products and first class customer service in store!
Bought quite a lot as part of the Black Friday sale - some items didn't quite work, but the staff in the Peterborough store couldn't have been more friendly in sorting out the refunds.
Great range of clothing, quality items that last!
21. november 2023
Svar fra FatFace - PETERBOROUGH 2
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Returned an item because it was too…
Returned an item because it was too big, reordered a smaller size, it turned up at my house two days later! Brilliant service.
8. november 2023
Svar fra FatFace - PETERBOROUGH 2
Good afternoon,
Thank you for taking the time to leave us your review.
I am so pleased that you found returns and re-ordering an easy process to follow and do. I hope you continue to enjoy our efficient services.
All the best, MM
Great value & easy to order
Very easy to navigate the online shop & great choice in the sale. The order was processed quickly & I was able to pick it up from my local store, where I also bought a rugby shirt too!
23. oktober 2023
Svar fra FatFace - PETERBOROUGH 2
Good Morning
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Fab-u-lous!
Shopping in FatFace is always a pleasure.
The quality is amazing, and the styles and choice are fabulous.
One of my 'go to' brands that never disappoints.
30. oktober 2023
Svar fra FatFace - PETERBOROUGH 2
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Svar fra FatFace - PETERBOROUGH 2
Hi Beata
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
A great fit with option for long legs
A great fit with option for long legs! Dealt with a return a reorder easily to get the right fit.
17. september 2023
Svar fra FatFace - PETERBOROUGH 2
Hello, Thank you for leaving us this 5* review about your shopping experience, it's great reading such positive comments about the quality and service you received. Take care – KS
The sizes are really generous so I…
The sizes are really generous so I needed to return item to shop and get a smaller size. They did everything in store for me and the delivery of the replacement item is on its way right now.
12. september 2023
Svar fra FatFace - PETERBOROUGH 2
Hello, Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day! SK
Website so easy to navigate
Website so easy to navigate. Such a vast choice and super quick delivery.
Also went into my local shop and the staff were extremely helpful.
22. august 2023
Svar fra FatFace - PETERBOROUGH 2
Hello, Thank you for taking the time to leave us your review. It’s great to hear that your order arrived with you so quickly and that you are happy with the service you have received. Have a Great day – KS
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Virksomhetene kan automatisk be kundene om anmeldelser, og disse blir bekreftet som faktiske opplevelser.
Lær mer om andre slags anmeldelser.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.
Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.