The embroidery in the garment is lovely and material good quality! When collected from the shop In Frome. The staff were very helpful and cheerful.
Selskapet har svart
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Always love shopping at the Frome store. Staff are always so welcoming and friendly and knowledgeable. The clothes are well made and wash and wear well.
Selskapet har svart
I ordered something online to be delivered to store. This took a week, with an email inbetween, on the promised day, to say it would be delayed by another 2 days. Other stores manage to deliver for... Vis mer
Selskapet har svart
Not a usual FatFace shopper ordered the wrong size item. Took it to the Frome store to exchange or return couldn’t exchange but they made no offer to return it for free- didn’t know that was an option... Vis mer
Selskapet har svart
Informasjon om virksomheten
Skrevet av virksomheten
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Kontaktopplysninger
6 Market Place, BA11 1AF, Frome, Somerset, Storbritannia
- 01373 451073
4,7
Enestående
114 anmeldelser
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
På Trustpilot legger vi vekt på bidrag fra faktiske personer. Denne virksomheten kan imidlertid også bruke KI-verktøyet vårt til å lage utkast til svarene de gir.
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Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Great jumper, great service
The lovely Holly Half neck Jumper I ordered was too big. Very friendly and helpful lady at the Frome store credited my account and re-ordered the smaller size to be delivered to my home address. The money was in my account later that day and the beautiful Holly Jumper arrived 3 days later. Excellent item and service. Well done FatFace.
14. november 2022
Svar fra FatFace - FROME
Good afternoon, Chrissy
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon at our Frome store.
Take care, JB
Brilliant the young lady in store was very helpful, polite
The young lady in store was brilliant, helpful, polite easy to exchange product bought on line
9. oktober 2022
Svar fra FatFace - FROME
Hi Juliet, thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Very Helpful
The staff of the FROME Fat Face were really helpful. Finding the size required and giving constructive opinions. I will use this store again. Thank you
16. september 2022
Svar fra FatFace - FROME
Good Morning
Thank you for leaving us this review about your in store shopping experience, it's great reading such positive comments about the quality and service you received.
Have a good weekend!
EP
Great place to shop for clothes
Fatface in Frome is chilled, friendly and lets me bring my Labrador into the store to help me choose my clothes! It’s very relaxed and the staff are super helpful. Plus the clothes are great too - they stock a surprisingly wide range for a small store.
11. juli 2022
Svar fra FatFace - FROME
Good afternoon, Claire
Thank you for leaving us this review about your instore shopping experience at Frome. It's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon.
Take care, JB
Order didn’t arrive
I ordered two pairs of jeans on the 20th June, they didn’t arrive within the 3-5 working days. I then emailed customer service on 28th June spoke with an advisor, they said my address was incorrect on the system (I used the pre-populated address finder). I sent my address on the 29th and still no jeans. I will be requesting a full refund and I won’t be using the online delivery service.
7. juli 2022
Svar fra FatFace - FROME
Hello Emma
Thank you for leaving your review. I am sorry to learn of the address issue with your order and this has not been rectified; despite confirming the details.
I have contacted you directly with regards to this. TG
Very helpful staff today
Very helpful staff today, helped !e order my shoes online that I couldnt find in-store in my size😁 thanks.
12. juni 2022
Anmeldelse skrevet uten oppfordring
Svar fra FatFace - FROME
Hi Caroline, Thank you for your review. I am so pleased to hear you love your new purchase - this is wonderful to hear! Take care, LE
Love the clothes
Love the clothes, the patterns and style of the clothes, and the style of the shops.
The people working in your stores are always friendly.
Would recommend dropping your prices slightly, but other than that A++++
23. april 2022
Svar fra FatFace - FROME
Good Morning, thank you so much for your review, I am so pleased you love our Frome store! This will be passed on to the team there :) Take care - LE
Exchange of garment
Very pleasant assistant who made exchanging a garment easy. She made it clear that there were other options if I did not want the garment.
5. april 2022
Svar fra FatFace - FROME
Hi Helen,
Thank you for taking the time to leave us your positive feedback.
Take care, - ES
Spoilt for choice
Frome store has two wonderfully helpful ladies who guided me through the choices available for my wife’s birthday present .
I cannot thank them enough and they are a real credit and asset to your company!
2. april 2022
Svar fra FatFace - FROME
Good afternoon, Melvin. Thank you for the positive feedback on our Frome store, I will make sure this is passed onto the store manager. JB
Fabulous print
Fabulous print, fits really well.
..a flattering shape. Comfortable. .love it!
30. januar 2022
Svar fra FatFace - FROME
Thank you so much for the 5* star review, It lovely to hear that you are loving the prints and the clothing. Have a lovely day. LM
Dette er Trustpilot
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