Extremely disappointed with Fatface customer service this morning. Yesterday I asked them to hold a pair of trousers until today. They said they would hold them - a particular and a p... Vis mer
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Beliggenhet
Bytt filialUnit 14 (Level 2) Leeson Street Upper, Unknown Dundrum, County Down, IE
•Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Just love the style quality and cut of fat face wear. Have tshirts 15 years old and still wearable. Definitely not fast fashion! Their jeans are so well made and hard-wearing. Will continue buying fa... Vis mer
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I had a great experience at Fat Face in Dundrum. Pedro was incredibly helpful and made it easy for me to find exactly what I was looking for. He was friendly, knowledgeable, and provided excellent cus... Vis mer
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Ordered some items online and they were delivered 3 days later. One item didn't suit so I returned it at the Dundrum store where all the staff were pleasant, helpful and friendly. FatFace customer ser... Vis mer
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Informasjon om virksomheten
Skrevet av virksomheten
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Kontaktopplysninger
Unit 14 (Level 2) Leeson Street Upper, Unknown, Dundrum, County Down, Irland
- 00353 1216 4128
4,0
Bra
55 anmeldelser
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Extremely disappointed with Fatface…
Extremely disappointed with Fatface customer service this morning.
Yesterday I asked them to hold a pair of trousers until today. They said they would hold them - a particular and a particular size.
I phoned before I cane in to collect them and was told they held them for me.
When we arrived we discovered that the incorrect colour AND incorrect size were waiting for me and the pair I actually wanted were gone.
What ever about that, but the young girl working there has no manners and less customer service training.
I travelled in from Wicklow yesterday and this morning we travelled from North Dublin just to collect the trousers that I was told would be held for me.
Whatever about the clothing mix up the young girl's behaviour left rather a lot to be desired.
So disappointed......
Anne
26. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra FatFace - DUNDRUM
Good morning, Anne
Thank you for taking the time to leave your review. We are really sorry to hear that you have had a poor experience this morning in our Dundrum store.
We will of course pass this feedback to the relevant team, but we note that you have requested for us to contact you. Unfortunately you have chosen not to leave any contact details against your Trustpilot review so we are unable to do this.
If you would like to discuss this further, please do reach out to our Customer Service team.
Thank you, LE
Great experience
I had a great experience at Fat Face in Dundrum. Pedro was incredibly helpful and made it easy for me to find exactly what I was looking for. He was friendly, knowledgeable, and provided excellent customer service. The quality of the clothes is amazing, and I'll definitely be back. Thanks again, Pedro!
13. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra FatFace - DUNDRUM
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
A few days ago i went to fatface and…
A few days ago i went to fatface and was greeted by a lovely girl (Noor)
she was very helpful and explained which product was the best to buy for myself i will 100 percent go again as that particular staff was very helpful to me
4. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra FatFace - DUNDRUM
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
The staff in this branch are lovely and…
The staff in this branch are lovely and always happy to help me out. Misha has helped me a number of times and picked a great outfit for me to wear to my daughter’s graduation. I was in the last weekend and Rachel was very kind and helpful, she was happy to get me more items from their stockroom and even ordered a top they didn’t have in for me. Always great service!
18. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra FatFace - DUNDRUM
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Lovely staff
Lovely staff, clean shop and always ready to help.
22. januar 2025
Anmeldelse skrevet uten oppfordring
Svar fra FatFace - DUNDRUM
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
The best staff.
The best staff I've ever dealt with Everytime in.
21. januar 2025
Anmeldelse skrevet uten oppfordring
Svar fra FatFace - DUNDRUM
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Svar fra FatFace - DUNDRUM
Good morning, thank you for taking the time to leave your review. I am pleased that you had a positive experience whilst visiting our Dundrum store - this is great to hear. Take care, LE
Svar fra FatFace - DUNDRUM
Good Morning
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Svar fra FatFace - DUNDRUM
Hi there,
Thank you for taking the time to leave a review. We love to hear you have had such a positive experience with us! We look forward to welcoming you back soon. Take care, LC.
Svar fra FatFace - DUNDRUM
Hi there,
Thank you for taking the time to leave your 5* review.
Thank you for being a loyal Fat Face customer. We hope you love your order, and look forward to welcoming you back soon!
Take care.- GM
Sale returns are not fully refunded to purchase card
Easy purchasing online with fast shipping. My only gripe is that a return-to-store of anything in the sale gets refunded to a Gift card, rather than to the purchasing card. I wasn't aware of that when I ordered. At the end of the day it's not a huge problem, I will unquestionably buy a dress from them again, but it was a hassle I wasn't expecting. The staff in-store were friendly and apologetic.
22. april 2024
Anmeldelse skrevet uten oppfordring
Svar fra FatFace - DUNDRUM
Hi there,
Thank you for taking the time to leave us your review.
I am sorry to hear about this, this should not have been the case.
All purchases returned to us (within 30 days for full price items or 15 days for Sale items), are returned to the original payment method.
We apologise for any inconvenience or disappointment caused.
The store may have offered to accept the return, and refund on to a Gift card as a gesture of goodwill, if you were outside of our returns timeframe.
If this was not the case, please feel free to get in touch with our friendly customer service team so we can assist you further.
Take care. -GM
I love the selection of clothes on…
I love the selection of clothes on offer and the range of sizes always seems to be available to purchase. Prices seem very reasonable for the quality of the materials. Sales assistant was excellent and personable!!
26. mai 2024
Anmeldelse skrevet uten oppfordring
Svar fra FatFace - DUNDRUM
Good Morning
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Lovely helpful staff at the store in…
Lovely helpful staff at the store in dundrum shopping centre, Dublin. It's a small shop but well stocked.
31. mars 2024
Svar fra FatFace - DUNDRUM
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
Svar fra FatFace - DUNDRUM
Hi there, thank you for your 5* review. I am happy to hear of your good experience with us! I hope you have a great weekend, TS
Friendly, helpful, professional and super efficient staff in Dundrum
I went into the store in Dundrum. I am petite so find sizing hard to get in any shop. The staff in Dundrum went above and beyond to get me sorted with the right sizes for a number of different outfits. They didn’t have a hoodie I was looking for in my size but ordered it for me to be delivered to my house.
1. april 2024
Svar fra FatFace - DUNDRUM
Hi Laura, thank you for your review. I am so glad to read the positive feedback regarding your experience in-store. Thank you for being a loyal customer of ours! Have a great day! CD
Svar fra FatFace - DUNDRUM
Hello
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Nice shop friendly staff hadn’t got my…
Nice shop friendly staff hadn’t got my size in shop so ordered on line
27. mars 2024
Svar fra FatFace - DUNDRUM
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
The young shop assistant with the dark…
The young shop assistant with the dark hair who helped me a lot. She was great
21. februar 2024
Anmeldelse skrevet uten oppfordring
Svar fra FatFace - DUNDRUM
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
Bought a couple of kids clothesin sale…
Bought a couple of kids clothes in sale as usual for grandchildren no doubt great quality great colours & design got beautiful jacket & body warmer always kept an eye out for fat face bargains well worth it 🥰☺️
23. januar 2024
Svar fra FatFace - DUNDRUM
Hi there,
Thank you for taking the time to leave your 5* review.
We’re so happy to hear you love your new items, and your comments regarding quality. We look forward to welcoming you back soon!
Take care.- GM
Good quality and great style for those…
Good quality and great style for those like me who love casual style
20. januar 2024
Svar fra FatFace - DUNDRUM
Hi there,
Thank you for taking the time to leave your 5* review.
We are glad to hear your feedback regarding quality. We hope you love your order, and look forward to welcoming you back soon.
Take care. -GM
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