Fashdes Anmeldelser 539

Svar fra Fashdes

13. jan. 2026

Dear Jay,

We are sorry to hear about your experience. Following our investigation, we confirmed that your shipment was mistakenly delivered to an incorrect location due to a routing error caused by the courier company.

To resolve the situation and avoid any further inconvenience, a **full refund** was issued to you.

We sincerely apologize for the frustration this incident caused. Please be assured that we have shared the necessary feedback with the courier company and implemented additional internal checks to prevent similar situations in the future.

Should you need any further assistance, please do not hesitate to contact us.

Kind regards,
**Fashdes Customer Support**

Svar fra Fashdes

28. okt. 2025

Thank you so much for your kind words! We’re thrilled to hear you love the booties and that they’re a perfect match for the Florida winter. Enjoy wearing them and feel free to reach out anytime — we’re always here for you!

Svar fra Fashdes

28. okt. 2025

Thank you for your honest feedback — we’re glad to hear you’re happy with your purchase, but we’re truly sorry to learn about your delivery experience.

We take shipping issues seriously and will be sharing this with our logistics team and DHL to prevent similar problems in the future.

Faking a signature and leaving a package unattended is absolutely unacceptable, and we understand your frustration. We truly value your trust and hope to serve you better next time.

If you ever place another order, feel free to contact us beforehand — we’ll do our best to assist you with any shipping preferences.

Svar fra Fashdes

28. okt. 2025

We’re truly sorry to hear that you felt this way. However, we would like to clarify that your order was indeed shipped — due to a warehouse routing issue, it was mistakenly delivered to the wrong address.

Once this issue was identified, we remained in communication with you via email multiple times to resolve the situation. Ultimately, a refund was issued and the case was closed.

While we understand your frustration, calling our site fraudulent is both inaccurate and misleading. We take customer service and transparency very seriously and always strive to resolve any unexpected issues promptly.

If there’s any remaining concern, please feel free to reach out — we’re here to help.

Svar fra Fashdes

19. des. 2024

Thank you so much for taking the time to share your thoughts! Your kind words mean the world to us, and we’re thrilled to hear that you found our product to be well-crafted.

At Fashdes, we take immense pride in curating and delivering products of the highest quality. Every item we offer is carefully selected with attention to detail, ensuring that it meets the high standards our customers deserve. Hearing that this effort resonated with you is truly rewarding.

Craftsmanship is at the heart of what we do. From the design to the material selection and the meticulous finishing touches, each product reflects the dedication and expertise of the brands we partner with. Knowing that this has been recognized and appreciated by you is incredibly encouraging.

We’re also committed to providing an exceptional shopping experience from start to finish. Whether it’s through our product offerings, efficient delivery, or responsive customer support, we aim to create a seamless journey for our customers.

Your feedback inspires us to continue striving for excellence, and we’re so grateful to have you as part of the Fashdes community. If there’s anything we can assist you with or if you have any questions, please don’t hesitate to reach out.

Thank you again for your support and for choosing Fashdes. We can’t wait to serve you again in the future and provide you with more products that you’ll love and cherish.

Warm regards,
Sarah

Svar fra Fashdes

19. des. 2024

Thank you so much for taking the time to share your wonderful experience with us! We’re absolutely delighted to hear that you’re loving your Hunza G item and that our service met your expectations.

At Fashdes, we strive to provide not only high-quality, authentic products but also a seamless and enjoyable shopping experience for every one of our customers. It’s incredibly rewarding to hear that our efforts have made a positive impression on you.

Fast delivery from overseas is something we work hard to achieve, and we’re glad it added to your satisfaction. We carefully select and package every item to ensure that it reaches you in perfect condition, and it’s fantastic to know that this care and attention have been appreciated.

Your kind words motivate us to continue delivering excellence in both our products and services. Knowing that you’ll be shopping with us again in the future truly means the world to us!

If there’s anything we can assist you with in the meantime—whether it’s product recommendations, questions, or anything else—please don’t hesitate to get in touch. We’re here to help and ensure your next experience is just as fabulous as this one.

Thank you once again for choosing Fashdes, and we can’t wait to welcome you back soon!

Warm regards,
Sarah

Svar fra Fashdes

18. des. 2024

Thank you for taking the time to share your feedback. I am truly sorry to hear about your experience and for the frustration caused. We value our customers greatly and take all feedback seriously, so I’d like to address your concerns.

First, I’d like to clarify that our policies, including those regarding customs duties and returns, are outlined on our website. However, I completely understand how this could have been overlooked during the checkout process. Import duties are determined by your country’s customs regulations and are beyond our control, but we make every effort to ensure this information is available upfront.

Regarding your order being held at customs, we would like to assist you in resolving this situation. If you could provide your order number, I will personally look into it and do my best to expedite the process.

We are sincerely sorry that your experience has been anything less than satisfactory. We aim to provide transparent communication and support, and I’d like to help turn this situation around for you.

Please feel free to reply directly to this email, and I’ll ensure your concerns are prioritized.

Thank you for bringing this to our attention, and I hope to resolve this to your satisfaction.

Best regards,
Sarah