Fancourier Anmeldelser 

We paid for home delivery of a parcel, but it never arrived. Yesterday morning, the courier called me and said he would deliver my parcel that afternoon, but it never arrived. Customer service isn't answering my phone. I was only able to pick up my parcel the next day, going to the post office outside the city. I had to pay for a taxi both ways. What did I pay for? Home delivery, not to the neighboring village. This is the worst delivery ever.

Sie liefern einfach nicht. Erst geben sie an ich hätte keine rumänische Telefonnummer. Dan geben sie an die Adresse wäre falsch. Alles Ausrede. Habe deutsche Handy Nummer. Funktioniert mit allen anderen auch. Adresse stimmt auch. Weiß nicht was mit diesem Zustelldienst los ist. Alle Sendungen von Amazon gehen zurück. Mit DHL und GLS funktioniert alles.

They lost my delivery and the client service isn't helpful at all. Wouldn't trust this delivery company anymore.

Curierul mi a dat retur la colete fără acordul meu,nici nu mi le a pus la easybox!!!!
I a fost prea lene să le livreze!!😡😡😡😡😡😡😡😡😡😡😡😡😡😡

Care pot fi șansele ca în decurs de 1 luna FANCURIER să nu fie în stare să livreze!? Mari.
A doua oară firma de livrări mă pune pe drum până la sediul lor și asta după ce sun eu, că ei nici SMS nu știu să dea.
Scuzele la această firmă nu fac parte din vocabular!!!
Probabil dacă oamenii sunt învățați să își ceară scuze ...costa treningul mai mult!
Clar refuza orice comanda cu FanCurier!!!

Do not use the local post office in your country if they give it over to Fancourier in Romania. I paid a lot of money with the addition that a signature would be required. After 10 days, from NL to RO, we got the text that the parcel could not be delivered due to Force Majeur (which means earthquake or truck broke down or something like that). The next day we got again a message where they said they couldn't deliver the package because it had the wrong address. So the first message was just to cover themselves so they didn't have to pay anything. The address was line for line exact as it should be, following the postal rules, and other couriers I have used before could find it like that. My family in RO had to drive 45 min to the courier center, and waited 2 hours because there was a long row, with so many people complaining. To find that the office was closing at 6 before they had a chance to talk to someone, so they had to return to the next day. They again had to wait a couple of hours before they were treated rude by the customer service. Then they finally could take the parcel home. These kind of companies should very soon be out of business. Avoid.

I have never encountered a company that treats its customers with more ignorance than FanCourier. Their customer support is absolutely appalling. I have called their call center number repeatedly, waiting for hours, and no one ever answers the phone — not even once. I also sent them two separate emails requesting information, and after more than a month, I have still received no reply whatsoever.

It’s simply outrageous and completely disrespectful towards customers. A company of this size should take responsibility for proper communication and show at least a minimum level of professionalism.

In Cluj Napoca ati inchis toate sediile si ati lasat doar sediul de pe Bulevardul muncii unde acum 5 min statea lumea la un rand de 20 de metrii ! Bataie de joc sa vina tot Clujul pana pe bulevardul muncii !

platesti 25 de roni ... :) cand la Sameday e 7 roni :) ca sa astepti amaratul e colet pana se gandesc ei o saptamana daca au masini daca au angajati ... mai pupa olx in spate .. sa le faca o politica de livrare de 1 luna :)) nebunie ....

Nesimțirea operatoarei care a răspuns ofensata la telefon după o indelunga așteptare. NU SE DOREȘTE A AJUTA CLIENȚII!

Cel mai prost si neserios curier de departe. Lasă de dorit în orice aspect

I have a parcel locked in a fanbox box for 6 days, i have called multiple times to customer service and after long periods of waiting time they don't do anything, all the parcels in that locker are locked, the local fancourier hub are unable to open the boxes. That's the worst customer service ihave ever had, thei don't even deserv a star

I do not agree to come and pick up my package from the other end of the city once I selected Fanbox in my neighborhood. On the grounds that the fanbox is full. It is not my problem that it is full, deliver it to where I selected, not that I come to your center with the transport paid by me. The last time I choose Fan Courier and I will not recommend it to friends.

Astept 2 saptamani dupa un colet. Ma cheama la sediu si imi spun ca dureaza prea mult timp ca sa l caute. Am zis ca nu ma grabesc. Dupa 50 de minute de asteptat la ghiseu, cu o cpada de 20 de oameni in spatele meu mi s a spus ca nu il gasesc si maine fiind weekend e inchis. Eu maine am nevoie de colet si nu mi l pot da.
Un dezastru. Sunt cei mai scumpa companie de curierat si cei mai terminati.

International expedition to be avoided. Whomever is employed there i doubt know any international language or any idea of their expedition system works. Called 3 days 2 times a day with 55 minutes average waiting for someone to pick-up just to hear that package will be delivered. Simply zero interest of solving problem. Definitely not recommend.

if u see ur order being delivered by them just cancel it and try another site please, nothing works there they just deelay your delivery untill it goes back to the store u bought it from

Cea mai proasta companie de curierat. Este a nu știu câta oară când pierd o zi întreagă așteptând să ajung un colet care nu a mai venit. Mi s-a mai întâmplat și cu alte firme de curierat dar cu Fancurier cel mai des. Daca șoferii știu că nu ajung la toți clienții macar sa nu ii mai informeze că livrează în ziua respectivă. Apoi daca nu ești acasă dar ajungi in 5 min nu le convine și pleacă. Practic trebuie sa fii la cheremul lor. Când cumpăr online caut orice alta companie dar câteodată nu exista opțiuni și trebuie să mă mulțumesc cu ei. De trimis clar nu mai trimit nimic mai ales după ce am trimis un colet o dată și au venit să îl ridice după 5 zile.

firma neserioasa si curieri care isi dau prea multa importanta si isi dau filme de patroni.

The worst courier company.
After they deliver your package to the wrong fanbox, located over 8 km from the indicated one, when you try to contact them, you find out that
customer service is non-existent. You wait 30 minutes to be picked up by an operator, then the call is closed, no one answers your email, total indolence.

Absolutely unprofessional. Courier 4141 – Anton Cozmin, who was supposed to deliver my order, marked the status as: Access restrictions at the address, and added the following note, I quote: Limited access to the building (intercom), no answer on the phone. The intercom works perfectly, and I was not called in any way by this Anton Cozmin.

Why are false statements being made? What actions will the company take against this Anton Cozmin? Why do we, as customers, have to struggle because of the incompetence of your employees?