I had a very negative experience with this company. We joined on the promise to have the money back but once I made a payment and never received a refund. It seems they have arrangements to remove neg... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Katharina hat uns wirklich einen tollen Service geboten. Sie besuchte uns auf der Messe in Hamburg und konnte sich sehr gut in unser Produkt hineinversetzen. Sie hat wirklich eine sehr schöne Kampagne... Vis mer
Wir haben eine Plattform gesucht, die uns dabei hilft, unsere Produkte und unsere Marke bekannter zu machen. Ein herzliches Dankeschön an die Mitarbeiter, die freundlich und hilfsbereit sind. Der... Vis mer
Selskapet har svart
Seit dem Neustart unter neuer Leitung ist Fairling wirklich beeindruckend! Die Verbindung zwischen lokalen Händlern und Herstellern ist nahtlos. Ich liebe die Idee, dass Fairling die Brücke zwischen b... Vis mer
Selskapet har svart
Informasjon om virksomheten
- Direktereklame
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Skrevet av virksomheten
We love diversity. We believe in the beauty of retail. And in the happiness that comes with offering unique and creative products to customers searching for something special out there. We put quality before quantity. And we celebrate conscious shopping in the era of fast consumption. We are FAIRLING. FAIRLING is one of the fastest growing startups in Retail Tech. We digitalize a fast changing market: analogue lifestyle fairs and trade shows. Using smart algorithms, we have created a platform that connects brands and stores with each other easily, fast and online.
Kontaktopplysninger
Westhafenplatz 1, 60325, Frankfurt, Tyskland
- support@fairling.com
- fairling.com
3,2
Middels
220 anmeldelser
Ingen tidligere historie av å be om anmeldelser
Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative
Har ikke svart på negative anmeldelser
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Terrible
Terrible!
We work as freelancers for a client. After six months of trial, the renewal date was up and we were 24 hours late notifying them of postponing renewal.
Firstly emails are going to an inbox of a person who has had tragedy (as in travelling to a funeral abroad) and couldn't deal with notifying them in time.
In addition, we do not even have written approval for the client's credit card to be charged on an automatic basis for €800 per year regardless of what their policy states. It's just not how client's approve budgets.
Today we receive threats about debt collectors who will be sent, I guess to our client's business address but under our name?
It's a terrible model to work under. We may have renewed voluntarily regardless but to try to force anyone into payment plans they don't want is simply not a good practice. I'm not sure how this logic works, who exactly is making this draconian decision but its not really good business sense.
22. september 2021
Anmeldelse skrevet uten oppfordring
Svar fra FAIRLING
Dear Mat,
we are very sorry to hear about your situation and that you are not happy with the renewal of your subscription.
As transparently mentioned on our website, while booking the membership and in your personal demo call, FAIRLING subscriptions renew automatically at the end of the billing cycle if they are not cancelled. We are sorry to hear that there has been a miscommunication regarding the payment/cancellation policy between you and your client that might have caused issues. However, please keep in mind that we as a platform need to rely on the fact that our subscription terms are fine for both you and your client if the membership is booked by you as a representative (voluntarily using the credit card of your client as a payment method for upcoming payments in the booked subscription).
When you reached out to our support team regarding your renewal and the failed payment, we directly took a closer look on the case with you. As discussed, we are very sorry about the loss your colleague has faced! However, please keep in mind that we have reached out to both you and your colleague in multiple occasions to remind you about the upcoming payment and subscription extension. It is difficult for us to cancel memberships in retrospect since we work as a curated network and reserve brands a spot for their membership time. Still, we tried to find a solution with you when you got in touch.
Unfortunately, it is difficult to quickly close this case for good if you remain unresponsive to our mails and offers for weeks. If not happened yet, please make sure to get back to our support team (support@fairling.com) as soon as possible. As mentioned in our conversations, we would love to find a good and peaceful solution with you on how to handle the general situation.
Best regards,
The FAIRLING team
Not good value for money...
I’ve waited 7 months to write this review, as I wanted to be as honest as possible, after giving the platform a chance.
I joined in Feb 2021 after seeing their adds on Facebook. I must say that their onboarding process is FANTASTIC! The team are very supportive and really take the time to break down the site and it’s usage to you. You are free to ask as many questions during the onboarding call and you really do feel supported when signing up. I honestly can’t fault this process.
However, unfortunately for me... this is where the positive process ends. Although there is an account manager to speak to whenever you need to ask questions, that’s all you get for your money. You get a great signing up process, you’re assigned an account manager, you then post your advertisement of your brand online and then just ... wait.
You wait and wait until a buyer views your page or shows ANY interest. The only other thing they encourage you to do is to send out a newsletter to their portfolio, but that doesn’t really help or do anything, because it is still just another waiting game afterwards.
I would have thought that by paying so much to get on the platform (£800+) they would have done more to help introduce you to buyers. I thought the account manager would have been more active to help you sell. Now, I’m NOT at all saying that this is what they promised they would do... but, I AM saying that MORE needs to be done and they should be more active in your selling process. What FAIRLING are providing for their fee, is simply not enough.
I was encouraged so much during our initial consultation that my product was a “great fit” for the platform and on a rating scale of 1-5 as how good my product is, it was certainly a 5 and would do well with them. However, in reality, the platform proved ineffective and a waste of my resources to be honest.
So my honest review is that their onboarding process is truly fantastic and all, but you don’t get much value for money once active... so I wouldn’t bother signing up.
Regrettably,
Helena
2. september 2021
Anmeldelse skrevet uten oppfordring
Svar fra FAIRLING
Hi Helena,
thanks for your valuable feedback. We are very sorry to hear that you are not happy with the results you received throughout your membership period.
As we were able to discuss in your Onboarding process, the final results of memberships depend on many different factors (including the provided content, target audience or general situation). From our experience, it is very important to regularly publish advertisements to make sure that shops can fully get to know your amazing brand (we e.g. advice to publish at least 1 advertisement per month).
As we can see from your Profile statistics, you have published a total amount of 2 advertisements throughout your membership and hence, have not even made use of 25% of your Credit budget to reach out to stores. With every advertisement you publish you not only gain more visibility (which is very important in online wholesale), but also find more interested store contacts in your dashboard and hence, possibilities to finding new B2B business partners. Please keep in mind that shop owners often need to get to know your brand via a wholesale funnel (1. Awareness, 2. Consideration, 3. Purchase) before getting in touch with you and making a final order.
We definitely see a lot of (unused) potential for your brand on our platform based on your story and design. Please make sure to reach out to our Support team (support@fairling.com) or your personal Customer Success Manager so that we can take a detailed look on your performance and can make sure that you use your remaining Credits as efficiently as possible. We are sure that we can find a good solution for your particular case and would love to continue to assist you as best as we can in finding new resellers.
Warm regards from Hamburg,
the FAIRLING team
Canceled the subscription but still got…
Canceled the subscription but still got charged, customer service refused to listen to anything and said its our fault and enforced a letter to make us pay while they were clearly in wrong. Apparent scam and not useful at all. Despicable customer service and overall service. Not recommending at all.
3. august 2021
Anmeldelse skrevet uten oppfordring
Svar fra FAIRLING
Dear Dom,
We are very sorry to hear about your situation and that you are unhappy with your client experience!
As we had the opportunity to discuss, our subscriptions renew automatically at the end of your booked package, yet they can be cancelled at any time up to 48 hrs before the renewal date. This cancellation can be done either in your personal FAIRLING log in area or by contacting our support team (via email or chat).
Due to the fact that we reserve every brand a spot in their niche, it is unfortunately very difficult for us to cancel memberships in retrospect after the renewal. Still, we at FAIRLING pride ourselves in providing full transparency to our clients by openly communicating our membership conditions and cancellation terms in various stages throughout the membership. This includes an email reminder that is send out before the renewal to remind you of the upcoming payment and to provide you the possibility to cancel in time if needed.
In your particular case, your membership renewed since we have not received your cancelation and the corresponding payment failed. We reached out to you in various reminders to kindly ask you to settle the outstanding payment. Unfortunately, we have not received your payment or a reaction. Therefore, your case was forwarded automatically to our payment collector as transparently stated in those reminders.
We invite you wholeheartedly to reach out to us via support@fairling.com so that we can assist you in finding a good solution for both sides. We will do our utmost effort to be of help and service to you and your brand and to make sure that you can use the membership period as efficiently as possible.
Warm regards,
The FAIRLING team
Fairling support is top notch
Fairling support is top notch. I really feel like I am being taken care of and that they care about the success of brands on the platform. We have only started to advertise and create awareness but I have a good feeling about the future business opportunities there.
1. juni 2021
Anmeldelse skrevet uten oppfordring
happy customer :)
very helpful and professional staff, platform is easy to understand and to manage. Personally I'd have liked to see what the newsletter looks like that gets send out to the individuals. But otherwise I absolutely recommend it to any business that would like to connect with likeminded business and present them your products.
27. mai 2021
Anmeldelse skrevet uten oppfordring
Such a great platform for small…
Such a great platform for small up-and-coming brands!
From the onboard call to the follow up calls and whenever needed, the staff (especially Annette) have been extremely helpful. Annette has gone beyond and above in helping us reach the maximum potential on the platform.
Even though most of Europe was in lockdown, we had a good response from retailers which converted into sales.
We are now taking a break from the platform, as we are venturing to new projects, but will definitely return to Fairling a few months down the line.
24. mai 2021
Anmeldelse skrevet uten oppfordring
Enttaeuscht
Positiv: die Mitarbeiter sind sehr sympathisch, hilfsbereit und zuvorkommend.
Negativ: Ich habe kein einziges meiner Produkte verkauft und es hat sich nur ein einziger Shop gemeldet und Interesse gezeigt. Meine Produkt sind Bestseller auf Etsy, also am Produkt kann es nicht liegen.
Und was ich gerne gewusst haette: Fairling gibt jedem der hier eine 5 Sterne Bewertung macht extra Credits.
19. mai 2021
Anmeldelse skrevet uten oppfordring
Svar fra FAIRLING
Hallo liebe Alice,
Vielen Dank für dein Feedback an uns! Zunächst einmal tut es uns sehr Leid zu hören, dass du von deinen Resultaten enttäuscht bist.
Leider ist es für uns nicht möglich, die finale Nachfrage der Läden zum Zeitpunkt der Mitgliedschaft zu beeinflussen. Generell geben wir jedoch immer unser Bestes, die Marken auf unserer Plattform zu unterstützen und mit Rat und Tat zur Seite zu stehen - insbesondere dann, wenn es nicht so läuft, wie gewünscht.
Wie wir sehen, hattest du dich für ein sehr kurzes Paket entschieden, welches zeitlich fast komplett in den europaweiten Lockdown gefallen ist. Wir sind weiterhin davon überzeugt, dass deine Tarot-Karten super in lokale Läden passen - daher würden wir gerne eine gemeinsame Lösung mit dir finden. Melde dich am Besten direkt einmal unter support@fairling.com bei uns, damit wir alles zusammen besprechen können.
Liebe Grüße,
Das FAIRLING-Team
The page has a nice portfolio of shops
The page has a nice portfolio of shops, which could be interested in my products and with the fee, I have paid, I can do advertisments in the plattform without any extra costs. I can view, who is interested in my products and contact them directly. The service and support from the fairling team is very nice and helpful.
4. mai 2021
Anmeldelse skrevet uten oppfordring
Friendly, professional and amazing strategy call!!!
We have joined fairling a couple of months ago and the experience so far is great! We are very happy to have joined the platform with the PRO package as the welcome and strategy call have been very useful.
We have appreciated very much all the feedback and insights Susana has given us to enhance our profile and target better our client. The team and service has been friendly and professional, which we appreciate.
Excellent experience so far! Looking forward to see results and grow with fairling!
3. mai 2021
Anmeldelse skrevet uten oppfordring
Gibri39.
I like applications that can educate and teach something.
21. april 2021
Anmeldelse skrevet uten oppfordring
Charged 600 EUROS for services we won't use
Please everyone be cautious with this company - we have agreed on 3 months period, paid the money, and after 3 months they have charged us for 600 EUR for upcoming 3 months services that we do not want and won't use, because they are not worth the price. We got ONLY 1 reminder to our employee email about the upcoming 600 EUR payment, and me, as company's CEO, did not get any update. We had to include our attorney because FAIRLING told us they wouldn't cancel the payment even if we don't use their services, FAILRLING thinks that EU law is not valid for them. They do not have any number to call, they refused to give me their companies legal address for legal purposes and manager Sebastian is ignoring our emails. Once again, please do not have any business with this company.
1. You did not have provided me with your company legal address nor phone number - only sent your websites link.
2. I will add screenshots of our communications and will add them to this review, so everyone could see our conversation on support chat, companies should know that they will be charged at least 600 EUR for services they DO NOT WANT TO USE AND WON'T USE.
3. Your company is not transparent and violating EU law - YOU CAN NOT CHARGE COMPANIES/PERSONS FOR SERVICES THAT THEY REFUSE TO USE, MOREOVER FOR FUTURE SEVICES.
1. april 2021
Anmeldelse skrevet uten oppfordring
Svar fra FAIRLING
Dear Ingrida,
We are very sorry to hear about your situation and that you are unhappy with your client experience. As we had the opportunity to speak, our memberships do renew automatically at the end of your booked package, yet they can be cancelled any time up to 48 hrs before the renewal date, both directly by you via your profile or by contacting us through any of our various channels (e.g. Chat or E-Mail).
Since we at FAIRLING, pride ourselves in providing full transparency to our clients, we make sure that our membership conditions and cancellation terms are communicated clearly in various stages throughout your membership - including an email reminder which you acknowledged was received by one of your employees to inform you once again about the upcoming payment. As much as we acknowledge your frustration that this email wasn’t sent directly to you, we invite you to understand that we have no control over a brand’s internal communications and that we provided this reminder - as well as all other general information related to your membership - to the mail address that your brand willingly chose as the official email for your FAIRLING account. We also provided you with our company’s address when you asked us.
Due to the fact that we reserve every brand a spot in their niche during their membership time, it is unfortunately very difficult for us to cancel memberships in retrospect after the renewal. Furthermore, despite receiving our full support during your Onboarding Process, your brand did not always remain fully active throughout its membership. Please be reminded, that in order to make the most out of your membership period, as well as to achieve an optimal outcome, it is very important that you send out versatile and captivating advertisements on a regular basis so that you can be both seen and found by fitting shops.
Lastly, at FAIRLING we equally make sure to go the extra mile to support our customers, and we are therefore always willing to find alternative solutions to make sure that brands like yours can reach their full potential in their wholesale goals. So in the spirit of finding an alternative solution, one that leaves you truly feeling like the valued customer that you are, we invite you to give us a chance and to get in touch with us once again via support@fairling.com so that we can workout a peaceful and smart solution together.
Our Support team is fully aware of your situation, and rest assured that will genuinely do our very best to assist you and your brand.
Warm regards,
The FAIRLING team
Amazing so far!
Just started at Fairling and my experience so far is great. After I have set up my account, someone from the Fairling team took a look and gave helpful feedback to improve my profile even further. You can also get feedback on your ads. In addition, there are a lot of documents about how to set up your account and design your ads. All in all, I love the experience so far!
31. mars 2021
Anmeldelse skrevet uten oppfordring
Such good start with Fairling. To be continued....
I am at an early stage with Fairling, but 100% satisfied with the staff, very friendly and highly professional. The site is very user friendly for creating the brand Profile and the Dashboard page clearly shows you the activity around your actions such as creating Adverts or shops that have downloaded your Catalogue. On my recent call with one of the Customer Success Managers I felt as if my brand had grown in staff. Susana had reviewed my Brand, Catalogue and Social Media, and she certainly knew about the subject.
29. mars 2021
Anmeldelse skrevet uten oppfordring
Thorough review and good advice from…
Thorough review and good advice from the team
23. mars 2021
Anmeldelse skrevet uten oppfordring
Definitely a great platform to explore…
Definitely a great tool to explore potential clients. I think that staff is quite friendly and willing to help. Since is a new way of doing business you need guidance since the beginning but they are really there for your with ideas, tools and best practices to support you.
I really like how you can have different materials in your Brands profile ( Video, Text, Photos, etc) that delivers a reach experience to the potential buyers.
One thing that I would improve is the possibility of delivering animated Gifs or short Videos in the Ads we send to potential buyers. It will really bring the Ads to the next level.
Great for Startups!
18. mars 2021
Anmeldelse skrevet uten oppfordring
The team is very professional and kind!
The team is very professional and kind!
They were very clear and detailed on describing the platform to us. We are happy to became a part of the team and look forward to working on the site and meeting new resellers!
18. mars 2021
Anmeldelse skrevet uten oppfordring
I wanted to cancel my membership
I wanted to cancel my membership, for my personal reasons, I newer activate the account. I am sick, and they refuse to return my money. All i get is threats.
Lastly, I would kindly recommend not using threats as mentioned in your previous mail in our or other business conversations. Those can legally be considered as compulsion (especially if you legally have no right for a refund and are trying to force us to refund you). Therefore, a wording like this can cause you harm if ever brought to court by someone.
17. mars 2021
Anmeldelse skrevet uten oppfordring
Svar fra FAIRLING
Dear Satu,
We at FAIRLING value our customers above everything and we daily do our best to go the extra mile in order to assist them. For this reason, we are sincerely sorry to hear about your current health situation, as well as your negative experience.
As we had the opportunity to mention, our platform works as a curated network in which we both reserve and guarantee every brand a spot in their niche during their membership period. As customary in various B2B software subscriptions, a cancellation after a subscription has been booked is unfortunately not possible. During your Demo Call with our Sales Team you were informed about the respective booking conditions and offered assistance to answer all your questions, after which you voluntarily decided to proceed with booking.
Despite not being able to issue a refund we tried to find an alternative solution when you reached out to us in January to inform us that your brand is after all not ready for exporting from Finland. However, on more than one occasion you remained unresponsive to our communications for several weeks and also employed menacing and intimidating language.
We acknowledge your frustration and genuinely wish to help you, however it is very difficult for us to find a fitting and timely solution, when you don’t react to our emails and additionally employ compulsion against us in your wordings.
Having said this, we invite you wholeheartedly once again to reach out to us via support@fairling.com so we can assist you in finding a solution. We will do our utmost effort to be of help and service to you and your brand. Lastly, in order to do this, we kindly invite you to communicate with our team in a professional and respectful way.
Warm regards,
The FAIRLING team
Very good onboarding process from the…
Very good onboarding process from the initial call and all welcoming and clarifying phase to the setup call in order to kick of the process.
It has some key whole tools though that are not yet available but they ensure they will take it into consideration soon.
3. mars 2021
Anmeldelse skrevet uten oppfordring
Presenting our product to a whole new…
Presenting our product to a whole new audience of retailers.
17. februar 2021
Anmeldelse skrevet uten oppfordring
Love it
Chantal gave me a great onboarding and told me about the company and the thoughts behind it. Antonia made also a great onboarding for the advertisements. All in all it´s easy to handle and I´m looking foward to the future with Fairling
12. februar 2021
Anmeldelse skrevet uten oppfordring
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.
Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.