Fable by Surrealium Anmeldelser 245

TrustScore 4.5 av 5

4,7

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Se hva andre synes

Vurdert til 4 av 5 stjerner

J'ai découvert "Fable" au travers d'une annonce illustrée sur FaceBook. Immédiatement conquis par le style et la qualité qui s'en dégageait j'ai fait une premiere experience a partir d'images personne... Vis mer

Vurdert til 5 av 5 stjerner

I would highly recommend this company, I’ve had two prints done within weeks and I can’t begin to describe how amazing they look. My wee dog went over the rainbow bridge recently and having this pictu... Vis mer

Vurdert til 5 av 5 stjerner

This app is absolutely great!!! I just love how you can combine the pet's picture with the human picture in such delicate way! I love how the character of both human and dof are kept in the end-result... Vis mer

Vurdert til 5 av 5 stjerner

I could not be happier with this transaction. I ordered 3 prints, one of each of my 3 beloved late dogs. They are all stunning. One dog had a quirk that was lost in AI translation, and custo... Vis mer

Informasjon om virksomheten

  1. Kunstatelier
  2. Kunst og antikviteter

Skrevet av virksomheten

Welcome to Fable, created by Surrealium. We are a small, independent group of artists based in the Nordic Sea, working from the Vaxholm Fortress (a citadel dating back to the 1600s) outside Stockholm, Sweden. Fable is deeply personal to us. It was created as a tribute to a lost loved one, Everly. To honor that memory, we developed a method that blends advanced AI with the soulful, handmade aesthetic of our physical jewelry and art. When you order from Fable, you are supporting real artists in a real studio. We are incredibly proud of what we create and grateful for every customer who joins us on this journey.


Kontaktopplysninger

4,7

Enestående

TrustScore 4.5 av 5

245 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Har svart på 50 % av de negative anmeldelsene sine

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Vurdert til 5 av 5 stjerner

The customer service is excellent

The customer service is excellent. When I placed my order, the app submitted the wrong version. I immediately emailed customer service and within 24 hours they responded and corrected my order with the right version before it went to print. I am really happy with my purchase and most definitely will place another order. I highly recommend.

28. februar 2026
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Amazing pet portraits

I absolutely love my portrait of Alan my cat. What a great company, I had a few issues (all my fault) and they couldn't have been more helpful. I would really recommend you visit and try it out your pets will never look better!!

28. februar 2026
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Humans at the other end!

Besides really liking the quality of the artwork and how well the app integrated my photos into the image, I was impressed by their fast and helpful responses to my questions.
A fun experience!
And it supports human artists!

26. februar 2026
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Great, fun service

This is such a great, fun service! I got a great portrait with my cat and dog. I really love it! Will definitely be purchasing again. Also, great customer service!

23. februar 2026
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Keurige afhandeling kleine afwijking

Ik was al blij met mijn bestelde afbeelding, maar er was 1 detail, dat niet klopte. Lina heeft het keurig gecorrigeerd, tot het helemaal goed en naar mijn zin was!
Dus ook de service na aankoop was prima. Bedankt!

19. februar 2026
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

I have ordered three portraits from…

I have ordered three portraits from them, and I was extremely impressed! The two portraits of my dog were magnificent and were printed on high quality paper. I love this company and their products! Their customer service is also top quality! Highly recommend!!

17. februar 2026
Anmeldelse skrevet uten oppfordring
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Svar fra Fable by Surrealium

We are so glad to hear that you are happy with your purchases. We pride ourselves in our work. Reviews like this truly make our day!

Vurdert til 5 av 5 stjerner

The finished product far surpassed my…

The finished product far surpassed my expectations. Customer service is quick, helpful, friendly and efficient. I would definitely recommend this company and would shop here again.

15. februar 2026
Anmeldelse skrevet uten oppfordring
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Svar fra Fable by Surrealium

We're thrilled to hear that the finished product exceeded your expectations. We look forward to bringing your next masterpiece to life!

Vurdert til 5 av 5 stjerner

Had a few issues with delivery of the…

Had a few issues with delivery of the print, after an email or two they sent out another print. Very good quality

14. februar 2026
Anmeldelse skrevet uten oppfordring
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Svar fra Fable by Surrealium

Thank you for reaching out to us about the delivery. We're glad we could resolve the issue and that you're enjoying your print! We appreciate your patience and your kind words about the quality.

Vurdert til 1 av 5 stjerner

Sometimes IA goes wrong...

Being constantly harrased on Facebook with adverts from this company, I finally decided to give it a try.
I gave 4 photos to be transformed.
After transformation some where nice but some others were rather ugly.
On one of them I even came with a 3rd arm!
You definitely need to make some progress guys and I am not ready to give a single Euro for such a poor work.

14. februar 2026
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Good

Good, good, good, good, good, good, good, good, good, good.

14. februar 2026
Anmeldelse skrevet uten oppfordring
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Svar fra Fable by Surrealium

Thank you, thank you, thank you, thank you, thank you, thank you!

Vurdert til 5 av 5 stjerner

Incredibly helpful and friendly staff

Incredibly helpful and friendly staff, who helped out initially when my ordered print wasn’t as sharp as it could have been, so before processing they sharpened it up and resent for approval before printing.

Then when my order was lost by the courier, they quickly arranged a replacement. Thanks so much!

2. februar 2026
Anmeldelse skrevet uten oppfordring
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Svar fra Fable by Surrealium

Thank you so much for your lovely review! We're glad our team could be of help and that you are able to enjoy your masterpiece!

Vurdert til 5 av 5 stjerner

Very deserving girl

My baby came from the local pound. She was skinny, fur matted and very dirty. After her clean up she deserved this portrait as she is now treated like royalty! I absolutely love this photo. It is going to hang in my office at work. Most of the office have already met her and fallen in love so I can't wait to see the reactions.

10. februar 2026
Anmeldelse skrevet uten oppfordring
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Svar fra Fable by Surrealium

It truly warms our hearts to hear that a lost queen has found her home where she gets all the treatment and pampering she deserves! We're so happy we could be a part of bringing the royal treatment to life. She sounds like she has the whole office wrapped around her paw already. Thank you for giving her the love she deserves and for sharing her story with us.

Vurdert til 5 av 5 stjerner

Great customer service.

Great communication. Accidently ordered the wrong size and they helped me get the right one. Their AI really catches the essence of people and pets.

7. februar 2026
Anmeldelse skrevet uten oppfordring
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Svar fra Fable by Surrealium

Thank you so much for your kind words! Mistakes happen, and we're glad we could help get the right size sorted for you.

Vurdert til 1 av 5 stjerner

The initial portrait featuring my…

The initial portrait featuring my granddaughters and myself was exceptional, prompting me to commission a full family portrait. I subsequently purchased two $39 packages. Unfortunately, the subsequent portraits were a significant disappointment. I exhausted all my credits on rectifying editing errors, such as the inclusion of individuals not present in my uploaded photos, including additional children and an extra woman. Furthermore, due to the similar appearance of two of my sons, the AI replicated one of their faces twice. I was compelled to utilize additional credits to attempt a correction, which ultimately resulted in an unrecognizable individual.

I contacted customer service, and they provided three credits to address the issue; however, I was unable to achieve a satisfactory outcome. Subsequently, I sent an email to customer service but received no response. Consequently, I believe this service to be a misrepresentation. I am profoundly disappointed, as I was initially enthusiastic about purchasing two portraits. While the portrait of my granddaughters and myself was outstanding, I feel that my investment was largely squandered, as I now possess images of unrecognizable individuals that do not resemble my family. I am extremely dissatisfied and would advise potential customers to carefully consider their purchases. I have also cautioned my friends and family against utilizing this service, given the lack of responsiveness from customer service. This experience has been a considerable waste of resources.

4. februar 2026
Anmeldelse skrevet uten oppfordring
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Svar fra Fable by Surrealium

Dear Andrea,

First, we are truly sorry to hear about your experience. We understand how meaningful a family portrait is, especially after your first one turned out so beautifully. It must have been incredibly disappointing when the subsequent portraits did not meet your expectations.

After a thorough review of our system and mailboxes, we have not been able to locate any unanswered emails connected to your order. We take responsiveness very seriously, so if something was missed, we sincerely apologize — that is never our intention.

Our team is always ready to assist hands-on when results are not satisfactory. In situations like this, we can manually review the photos, guide the process more closely, or provide complimentary replacements to ensure the final portrait reflects your family accurately. AI generation can occasionally struggle with complex compositions or very similar facial features, but we stand behind our service and are committed to making it right.

Please reach out to us directly at support@surrealium.world with your order number, and we will personally handle your case to find a proper resolution.

We truly value the trust you placed in us — especially after your first positive experience — and we would very much appreciate the opportunity to restore that trust.

Kind regards,
Fable team

Vurdert til 2 av 5 stjerner

Edits restricted

Tried it out and had managed to edit to a picture I wanted to buy and the site stopped. It said it had saved my work but when I reloaded it was gone. I tried to recreate the image of my four dogs but the site said I ran out of credits.

A fantastic idea but the edit requests did not always work but still used up the credits. An awful pity as I have multiple dogs and horses that I would have purchased multiple hi-res downloads of if I was able to edit sufficiently. I am reluctant to purchase a pack as I am unsure if I would be limited with the edits and if so would I lose out on my purchase with something I was not quite happy with.
I also would have recommended it to many friends, and bought some as gifts for others, if there was more freedom with the edits etc.

4. februar 2026
Anmeldelse skrevet uten oppfordring

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