I had many questions because there seems to be a lot of confusing information on-line. Some of this is due to outdated no longer applicable web pages. Eye-Que support answered all my questions i... Vis mer
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Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Verai EyeQue isn’t ideal for international customers like me. You don’t get the same services, there’s no option to have the try-on glasses shipped to you, to check if your eye measurements are accura... Vis mer
Your customer service is second to none! The online chat service tech knew his product well and easily guided me through my difficulty. Even after the problem was solved and I had used my EyeQue for... Vis mer
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It's impressive how accurate the technology is. I'm quite near-sighted, though my vision hasn't changed that much in recent years. Being able to visualize the frames on a photo of myself was really he... Vis mer
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Informasjon om virksomheten
Skrevet av virksomheten
Home | Vision Test From Home | EyeQue
Kontaktopplysninger
Eureka Dr 39608, 94560, Newark, USA
- support@eyeque.com
- eyeque.com
4,0
Bra
1k anmeldelser
Har ikke svart på negative anmeldelser
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
I love the idea
I love the idea. The science appears sound. However I have performed 31 tests that I thought were accurate tests, but it still says results are too inconsistent. AND THEY REALLY DO LOOK INCONSISTENT. And especially the last 10 or 12 tests I did I thought went real well. I am an engineer and understand how things work, and how to best perform them. Could the device be flawed somehow. I want so badly for this to work for me.
8. august 2022
Svar fra EyeQue
Hello Roger,
Thank you for your review. I'm sorry to hear that you are receiving inconsistent results. A support agent will contact you shortly to help troubleshoot.
We didn't really know what to expect…
We didn't really know what to expect from this, but our experience was awesome. One of the technicians went over our results from the test in the app and had a couple of suggestions. After following their advice we got some test glasses and they were absolutely spot on. I couldn't recommend this enough.
5. august 2022
Svar fra EyeQue
Hello there,
Thank you so much for your feedback regarding your experience with EyeQue! We are happy to hear that your Try-On Glasses allow you to see clearly. Feel free to contact us at support@eyeque.com if you need any future assistance.
Highly Recommended
My EyeQue experience was a new, let's-see-what-happens-next experience and I highly recommend EyeQue. I'd read about EyeQue a while ago, thought it was a great idea; And, the last pair of glasses I bought (a few years ago), I ordered online and that went well, so I had confidence in the online experience. I researched the product (Eyeque site, articles, videos, reviews). I ordered my EyeQue scope and PDCheck frames (Personal Vision Tracker Plus) via amazon. It is a simple process, but I had to practice (hand/eye coordination!) before I took the test. (With each practice test, my test-taking skills improved.) I tested more than required and compared my results with my last prescription: Consistent. I submitted my test results. I got a follow-up email from EyeQue because while my results were consistent, I forgot to set the resolution and brightness at the recommended level (EyeQue had the readings from my phone), and recommended resetting the phone and retaking the test to ensure more accurate results; that did make a difference. Shout out to Denzel Viray with EyeQue. (Reminder: make sure your brightness and resolution are set on your phone before you take the test.) I recommend ordering the sample glasses (note: currently distance only). I also recommend getting the more up-to-date version of the scope - the scope I had, I had to change the scope positions manually, and then had to reposition me again and again. I ordered new glasses online (still getting used to a progressive lens). I like having EyeQue within reach to check-in with my eyesight when I want. Overall, a very good experience.
2. august 2022
Svar fra EyeQue
Greetings Linda! Thank you for your thoughtful review - we appreciate you sharing your personal experience with our device, the test process, and interaction with one of our support representatives. There is a bit of a learning curve with our device, but as you've discovered, with a bit of patience and understanding of the test process, you can get measurements that work great/provide you with clearer vision. Thank you again for your support - we hope other potential customers are encouraged by your first-hand account and give our product a try.
So Far All is Well
I'm giving four stars at the this point because I have not come full circle in the process--I'm awaiting the arrival of my try-on glasees.
There was an issue transferring my numbers, but I am the sole reason for it. I contacted customer support and the issue was resolved in a timely and courteous manner. Thus far, in spite of my determination to thwart my own efforts at every possible juncture of a streamlined process, it has been a pleasure to use Eyeque and a huge benefit to me to do this from home.
1. august 2022
Svar fra EyeQue
Hello Jane,
Thank you for sharing your review. I'm sorry to hear that getting a hold of our support team has been challenging. You responded to one of our support agents regarding Try-On Glasses outside our regular business hours. As our business hours resumed on Monday (8/1), the support agent has followed up and is awaiting your response.
We appreciate your patience and understanding.
Gives bad rx numbers, I threw it away.
I followed the instructions and used the tools to get my vision numbers. I used those numbers to buy their recommended $19 pair of test glasses. I was excited as they arrived, however that quickly changed as I saw that the lenses did not help my vision...the prescription numbers were wrong. I threw away my EyeQue tools that I'd purchased and do not plan on buying again.
1. august 2022
Svar fra EyeQue
Hello Chad,
Thank you for your review. We are sorry to hear that the Try-On Glasses are not working well for you. A support agent has reached out to gather more information to help troubleshoot the issue.
Svar fra EyeQue
Hello Patricia,
We are excited to learn that you are pleased with our products. If you need any future assistance, please feel free to contact our support team at support@eyeque.com. Hope you have a great rest of your day!
Worked Great with One Caveat
Worked very well. They walk you through the whole process. No problems. They recomend doing 3 tests for more accuracy but I did 6 tests to be safe.
I'm giving it 4 stars instead of 5 because the glasses I received in the mail will slide right off my face if I look down(got them from Zenni). So I assume it was a problem with the plastic frames that measure your pupilary distance? Or was it Zenni? Don't know.
Otherwise the glasses I received work great.
27. juli 2022
Svar fra EyeQue
Hi Jason,
We're happy to hear that your EyeGlass Numbers (EGN) worked great for you! As you mentioned, a minimum of 3 (consistent) tests are required to generate an EGN, but more tests are always better to help refine and improve the reliability of your results.
As for the glasses you ordered, the slipping is likely due to the frames needing some adjustment so they fit you properly. If you can stop by a nearby eyeglass retailer, they can help fix your frames so they form better to your face and stop slipping.
Please feel free to reach out to our support team with any other questions.
Svar fra EyeQue
Hi Ken and thank you for your review! We're happy to know you were happy with the support you received, and that the EGNs worked out great for you! Should you need help with anything else, please feel free to contact our support team. Have a great week!
Good service.
26. juli 2022
Reply received in a timely manner
A reply was received in a timely manner and the rep explained why my order did not go through.
26. juli 2022
Svar fra EyeQue
Hello,
It seems there is a misunderstanding, as another email (separate from the auto generated reply you are referencing) was sent to you with an explanation of the problem you were experiencing. The support representative will be reaching out to you separately.
Honest, Fast, Easy to talk to
They have good customer service that is available in more than one way. I had no trouble getting my problem resolved.
22. juli 2022
Svar fra EyeQue
Hello Joe,
We are so pleased to hear that you had a great experience with our support team! More importantly, the issue you contacted us about was resolved quickly and easily. Please feel free to reach out again should you need help with anything else.
I’ve used EyeQue for about 5 years
I’ve used EyeQue for about 5 years. In that 5 years, I have used prescriptions generated by EyeQue to order glasses online. I have been very pleased with the results.
22. juli 2022
Svar fra EyeQue
Hi Richard!
Thank you for sharing your experience with us! We are delighted to learn that you've continued to use our products over the years to help you achieve clearer vision, and that you are very happy with the results. Your ongoing support of EyeQue is greatly appreciated!
Am unsatisfied because you did not give useful information
I requested for information on the treatment of Retinitis Pigmentosa for my friend Kester Maxwell Paive who is serious visually impaired from birth. Am assisting him to seek help that is why I sent you an enquiry on any eye Foundation that can help him see for he is from a poor humble family and am only trying to help but am getting frustrated as no help from anywhere which includes your organisation
17. juli 2022
Svar fra EyeQue
Hello there,
I am sorry to hear that you were not satisfied with the support you received regarding your friend. However, please understand that we are unable to assist with questions regarding eye health, as our products are not diagnostic tools. These questions are best directed to an Ophthalmologist, who can provide the appropriate advice and/or direct you to any organizations for more guidance.
Difficulty reaching support/ live chat
I have difficulty reaching support/ finding live chat to enquire on Serial Number for VisionCheck which I received but the packaging was accidentally discarded by someone else.
15. juli 2022
Svar fra EyeQue
Hello BHGoh,
Thank you for leaving us your review. I'm sorry to hear you felt that it was difficult to get a hold of our support team. However, your message was sent to us outside of our normal business hours. One of our representatives responded shortly after business hours resumed today and provided with the requested information. Please let us know if there are any issues with the serial number.
Answered fast
14. juli 2022
Insight has defect in lense
Insight has defect in lense. Still awaiting replacement for that and the visioncheck will not recharge after one use. Waste of money and won't suggest to others. I've actually steered people away do to poor quality and customer service.
Update: After writing this review, a custom service representative reached out and got me a new kit.
12. juli 2022
Svar fra EyeQue
Hello Brandon,
Thank you for your review! Per your conversation with one of our agents, we would send a replacement after we have received the defective device. We do apologize if you did not receive a return label to utilize. It may have been a possibility that the return label was buried in your inbox, or perhaps landed in your spam folder. Another one of our agents has contacted you to ensure that everything has been situated.
My new glasses are great!
I'm delighted and amazed that this works, and so glad I finally have my new glasses!
12. juli 2022
Svar fra EyeQue
Hello Elizabeth,
We are very happy to hear that your new glasses are working well for you! If you need any future assistance, please feel free to reach out to our support team again at support@eyeque.com. Hope you have a great rest of your week!
I love the idea of the product
I love the idea of the product, but couldn't use it right now as my eyes are a mess after cataract surgery. Can't focus properly. Returned and received prompt refund.
5. juli 2022
Svar fra EyeQue
Hello Cheryl,
Thank you for taking the time to leave us a review. We are sorry to learn that the VisionCheck did not work for you. It does take some time for your vision to stabilize after cataract surgery, so we can understand the frustration you must have experienced trying to focus while doing the test. Hopefully in the future you can revisit and give our products another try.
This actually works
This actually works. The only reason I didn’t give five stars is because it’s not an easy process to get your numbers correct. You need to do the test multiple times as it averages out the results to assure they’re correct. It’s quite a time consuming process. It however worked very well for me. My glasses were damaged and I couldn’t get an appointment for an exam for almost six months. I would still recommend an exam by a professional as there are many other eye issues besides your vision. But this device will give you a good “prescription “ to get you going
3. juli 2022
Svar fra EyeQue
Hello Larry,
Thank you for your review. It is great to hear that your EyeGlass Numbers (EGN) worked well for you! We realize that our tests do require some time to complete, but it is important to have multiple tests to ensure there is a level of consistency with your results before EGNs are generated.
We also appreciate you stressing the importance of maintaining regular eye exams with a doctor - we mention this in our website as well. Eye health is just as important, if not more, than obtaining vision correction alone.
We'll be sure to share your comments with our developers in an effort to help improve the test process. Have a great day!
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Virksomhetene kan automatisk be kundene om anmeldelser, og disse blir bekreftet som faktiske opplevelser.
Lær mer om andre slags anmeldelser.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.
Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.