I finally bought my hydrolyzed water bottle through Exposure Lab and I definitely can tell the difference between the one I bought on eBay which was fake and cheap it was only $20. I upped the level o... Vis mer
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Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
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Long shipping wait time from China, not Australua as advertised, 2 months wait,product leaked, will not refund because water has been placed in bottle. They offered to replace base even though the bas... Vis mer
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I've only been using hydrolab for about a fortnight and already I am now sleeping a solid 7-8hrs every night. I'm more alert during the day now and no longer have that constant fatigue and tiredness f... Vis mer
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It was delivered very fast (I was amazed because it was during the extra long Easter period) I love my Bottle & love the feel and taste of the water. It’s so much better than plastic bottles. I also... Vis mer
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Informasjon om virksomheten
Skrevet av virksomheten
At ExposureLab, we believe that optimal health isn’t a luxury - it’s a choice. Our mission is to empower you with cutting-edge biohacking tools designed to enhance your performance, recovery, and overall well-being. Whether it’s through grounding, cold therapy, red light therapy, or other performance-enhancing innovations, we help you tap into the science of human optimisation so you can feel, perform, and live at your peak.
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Hydrolab fail - good customer service
I purchased the hydrolab bottle. Unfortunately it didn’t charge. Exposure lab were attentive and worked with me to resolve the issue.
12. juli 2025
Anmeldelse skrevet uten oppfordring
Svar fra Exposure Lab
Hi Shona,
Thanks so much for your honest feedback – we’re truly sorry to hear about the ongoing issues you’ve experienced with your Hydrolab, and we completely understand your frustration.
We’re glad to hear you found our team attentive, but it’s disappointing to know that even after the replacement, things still haven’t worked as they should. That’s definitely not the experience we aim to deliver.
Our policy does allow for one replacement per order, but we absolutely want to help make this right. While we don’t typically offer refunds in this case, we’d be happy to go over a few final troubleshooting steps with you – just in case there’s a fix we haven’t tried yet. If it’s still not working after that, we’ll see what we can do to come to a fair resolution.
Please reach out to us at contact@exposurelab.com.au so we can assist you directly.
We really appreciate your patience and the chance to sort this out properly.
Warm regards,
The Exposure Lab Team
Bogus
Bogus, makes absolutely no difference. I've been using it religously for nearly 3 months, how long does it take??
9. juli 2025
Anmeldelse skrevet uten oppfordring
Svar fra Exposure Lab
Hi Sonia,
Thanks for taking the time to share your feedback – we’re really sorry to hear that you haven’t noticed a difference so far with your product.
We totally understand how frustrating that can feel. One important thing we like to share is that with wellness products like ours, consistent daily use is key. The effects aren't always instant, and the experience can vary from person to person depending on individual lifestyle, environment, and overall health.
Many of our customers report subtle improvements over time – such as better sleep, reduced tension, or improved overall calm – usually after several weeks of consistent use.
Warm regards,
The Exposure Lab Team
hydrogen water has worked a treat for me!
Within days of starting to drink 400-800ml of Hydrogen water each morning, the significant fatigue and aches I've had for so long in my legs ...especially my quads and thighs... Has literally disappeared! Very thankful! Such an easy thing to add to my daily routine for such amazing benefits!
22. juni 2025
Anmeldelse skrevet uten oppfordring
Svar fra Exposure Lab
Hi Kez,
Thank you so much for your amazing 5-star review!
We’re thrilled to hear that incorporating hydrogen water into your morning routine has had such a positive impact on your energy levels and body aches—especially in your legs. It’s incredible what a simple change can do, and we’re so happy to hear it's been a game-changer for you.
Thank you again for your kind words and for being part of the Exposure Lab community. Here’s to more energy and easy, feel-good routines!
Warm regards,
The Exposure Lab Team
Body feels good after drinking hydrogen…
Body feels good after drinking hydrogen rich water. First thing in the morning to liven up the senses and wake the body the healthy way.
24. juni 2025
Anmeldelse skrevet uten oppfordring
Svar fra Exposure Lab
Hi Leibniz,
Thanks a bunch for your 5-star review!
We’re so glad to hear you're feeling great after drinking hydrogen-rich water with your Hydrolab. Starting the day by waking up your senses and body in a healthy way is exactly the kind of daily ritual we love to hear about.
We appreciate you sharing your experience—here’s to feeling good and staying hydrated!
Warm regards,
The Exposure Lab Team
One problem after another, ending up with nothing 😕
I’m REALLY disappointed with this company, from the perspective of the products AND the customer service (or lack thereof).
I ordered two bottles, one for me and one for my girlfriend. Before a month had passed, both bottles were malfunctioning, despite following all the care instructions. One wouldn’t charge, the other wouldn’t hydrogenate the water. Customer service decided to replace the ‘engines’ on both bottles. Response time was slow, and delivery of replacement parts was also slow. And the original delivery took weeks and weeks.
Less than six months later, BOTH bottles were leaking, top and bottom. The first leak happened in a bag carrying a laptop, phone, leather bound journal. NOT HAPPY. When i complained I got the same rep that had handled the first issue. He flat out refused to honour the replacement or refund request because it was outside of the their 90 day warranty period, despite the fact that half of that time was spent with two bottles that didn’t work, waiting for replacement parts!!
It’s actually in breach of consumer law, but I’m a disabled pensioner and I just don’t have the energy to take them to the tribunal.
Use another company. You’re rolling the dice with Exposure Lab.
21. mai 2025
Anmeldelse skrevet uten oppfordring
Svar fra Exposure Lab
Hi Paige,
Thanks for sharing your experience, we genuinely appreciate the honest feedback, even though we're really sorry to hear that you’ve been left feeling disappointed.
Firstly, we’re truly sorry for the frustration caused by the issues with your Hydrolab bottles. That’s not the experience we aim to provide, and we understand how disheartening it must have been to go through multiple faults, especially when you were trying to enjoy and share the benefits of hydrogen water.
Our records show that our customer support team did issue a one-time replacement for the components, in line with our policy of one replacement per order. While we aim to turn these around quickly, we completely understand your concern regarding delivery and response times, we know how important fast resolution is, and we’re working to improve this across the board.
Regarding the leaks that occurred later down the track, we truly regret the inconvenience and damage that caused. As per our policy, our Hydrolab products come with a 90-day warranty for manufacturer faults. After this period, we’re unfortunately unable to offer additional replacements or refunds. We understand that this may not be the outcome you were hoping for, and we’re genuinely sorry for any stress this has caused.
Your feedback has been passed on to our team so we can continue to improve. We absolutely respect your voice and hope that, in the future, we may have an opportunity to restore your trust in us.
Warm regards,
The Exposure Lab Team
Bottle works well & great value!
H2 bottle works very well and is a sturdy and long lasting item.
Battery lasts a good amount of time even with very regular use.
28. april 2025
Anmeldelse skrevet uten oppfordring
Svar fra Exposure Lab
Hi Hamish,
Thanks a ton for the 5-star review!
We’re stoked to hear you're loving your H2 bottle and finding it both sturdy and reliable. It’s great to know the battery is keeping up with your regular use—exactly what we aim for when designing our products.
We really appreciate you taking the time to share your experience. If you ever have any questions or need anything down the track, feel free to reach out.
Stay well and hydrated,
The Exposure Lab Team
I Love my Hydrogen Water Bottle
The information, the presentation, the video about this product ticked all the boxes. An informative website and when I did make contact via email I received a good friendly clear answers to my questions. Finally my Hydrogen Water bottle arrived soon after I ordered it. It was packed well to avoid damage and came with clear instruction. I have been using it now for a couple of months. I really am sure it has helped with the inflammation and fatigue I experience and I now have more of an overall sense of wellbeing. I ordered a second bottle and would definitely recommend.
18. mars 2025
Anmeldelse skrevet uten oppfordring
Svar fra Exposure Lab
Hi Carolyn,
Thank you so much for your thoughtful 5-star review – we truly appreciate you taking the time to share your experience!
It’s amazing to hear that the whole process – from browsing our website and getting your questions answered, through to unboxing and using your Hydrogen Water Bottle – ticked all the boxes for you. We put a lot of care into everything from the product to the packaging, so it means the world to hear it made a positive impact.
We’re especially happy to know it’s helped with inflammation, fatigue, and contributed to a greater sense of wellbeing. That’s exactly what we hope for our customers. And a big thanks for ordering a second bottle and recommending us – that support means everything.
If there’s ever anything we can help with, don’t hesitate to reach out.
Stay well and hydrated,
The Exposure Lab Team
Can't Go Without My Hydrolab Bottle
Takes the edge off tap water and makes drinking enough easy. Love that it charges quickly too.
26. april 2025
Anmeldelse skrevet uten oppfordring
Svar fra Exposure Lab
Hi Archer,
Thanks a ton for your awesome review!
We’re stoked to hear your Hydrolab Bottle has become a daily essential. It’s amazing how a simple change to your water can make hydration so much easier (and more enjoyable). Quick charging and fresh-tasting water? That’s a win-win in our book!
If you ever have any questions or want to share more about your experience, we’re always just a message away.
Stay hydrated and take care,
The Exposure Lab Team
No product received
Have ordered product in March - claims to be Australian but tracking advise is in Chinese,- nothing for weeks on end received email after I complained via email only to be still waiting again nothing!
27. april 2025
Anmeldelse skrevet uten oppfordring
Svar fra Exposure Lab
Hi Maurice,
Thank you for reaching out, and we’re really sorry for the delays you've experienced.
We want to assure you that your parcel is currently with Australia Post and is scheduled to be delivered either today, 28th April, or tomorrow, 29th April, based on the latest tracking information.
For your convenience, here’s your tracking number from Australia Post: LM117594703CN
We completely understand how frustrating the wait must have been, and we appreciate your patience. Please know that we are proudly an Australian-owned company based in Burleigh Heads, QLD. We work closely with our delivery partners to ensure all orders get to our customers as quickly as possible.
Thanks again for bearing with us, Maurice. If you have any more questions or need further assistance, we’re here to help.
Kind regards,
The Exposure Lab Team
www.exposurelab.com.au
Horrible products
Horrible products, bottle leaks and is a safety hazard. Bottle exploded due to pressure build up and hit me in the face and exposure labs doesn't want to do anything about it, have contacted them multiple times for a replacement bottle and they sent out a base. Awful company Do not use around children, steer clear of exposure labs 😕
18. april 2025
Anmeldelse skrevet uten oppfordring
Svar fra Exposure Lab
Hi Guzman,
Thanks for reaching out and sharing your feedback — we're really sorry to hear that you're still feeling frustrated with your experience.
Just to clarify, replacement base filters were sent to you after you let us know you were having issues with the original unit. While you didn’t directly request a replacement, our team took the initiative to send one so you’d have a functioning bottle as soon as possible.
As per our policy, we’re unable to send out another replacement for the same item. However, we absolutely want to support you — which is why we’re offering you a 30% discount should you choose to purchase another bottle.
We understand that things didn’t go as smoothly as they should have, and we truly appreciate your patience. Our aim is always to provide quality wellness tools and helpful service, and we're here if you'd like to move forward with the discount or have any questions.
Thanks again for your time, Guzman — we hope to hear from you soon.
Warm regards,
The Exposure Lab Team
Received bottle
Received bottle, went to fill it up and it leaked all over the counter from the bottom compartment. Have sent several messages to the company and no reply. No call back. Want my money back
10. april 2025
Anmeldelse skrevet uten oppfordring
Svar fra Exposure Lab
Hi Stacey,
Thanks for your feedback. We’re really sorry to hear about the issue you’ve had with your bottle leaking. That’s definitely not the experience we aim to provide, and we understand your frustration.
I wanted to let you know that our customer support team is currently working through all tickets and is addressing each one as quickly as possible. You should be receiving a reply soon with assistance regarding your issue.
We appreciate your patience during this time, and we’re committed to resolving this matter for you as soon as possible.
If you have any further questions in the meantime, feel free to reach out again.
Warm regards,
The Exposure Lab Australia Team
Perfect hydration boost
Noticed that I’m more focused and awake since I started using it. Really enjoying the fresh taste too – it’s a little thing that makes a big difference.
20. februar 2025
Anmeldelse skrevet uten oppfordring
Svar fra Exposure Lab
Hi Isla,
Thank you so much for your wonderful review! We're thrilled to hear that you're feeling more focused and awake since using the bottle—and enjoying the fresh taste too!
It's amazing how small daily changes can have such a big impact, and we’re so glad Hydrolab 2.0 has become a part of your wellness routine.
If you ever have any questions or need support, feel free to reach out at contact@exposurelab.com.au.
Wishing you continued clarity and hydration!
Warm regards,
The Exposure Lab Australia Team
Hydrolab is an absolute junk product…
Hydrolab is an absolute junk product and the customer policies are outright dishonest, don't know how they are still in business !!
10. oktober 2024
Anmeldelse skrevet uten oppfordring
Svar fra Exposure Lab
Hi Peter,
We’re sorry to hear that you’re unhappy with your Hydrolab and our policies. We strive to provide high-quality products and transparent service, so we’d love to better understand your concerns.
If you’re experiencing any issues with your bottle, please let us know the details, and we’d be happy to assist. You can reach our team at contact@exposurelab.com.au.
Best regards,
The Exposure Lab Australia Team
Exposure Lab is the worst company I…
Exposure Lab is the worst company I have ever dealt with.Poor product quality control the worst customer service .I have had nothing but problems with their hydrogen bottle the base is glued on so it cant be replaced with the new one I purchased.After protracted emails with customer service they informed they would replace glass component of bottle free of charge and would give me tracking number which I did not receive,contacted them again and they changed their stance and said I would now have to purchase replacement bottle my self,not in this reality.I am discusted with their customer service resolution.Even if they were to send me entire new unit for free I would bin it.I am still after a Hydrogen bottle but it won't be from this company ,stay clear of this company and purchase elsewhere,don't lose your dollars as I did......
Interesting reply , would you care to peruse the chain of emails (and reply again) where you stated you would replace glass bottle for free by contacting your warehouse,before I cut/paste and post the email to reveal the true facts.I understand how frustrating it can be when you have dissatisfied customers who hold you to account.
7. mars 2025
Anmeldelse skrevet uten oppfordring
Svar fra Exposure Lab
Hi Victor,
We understand your frustration and appreciate you reaching out. To clarify, your order was for a replacement base filter, which was processed and sent to you as requested. However, no order was placed for a replacement glass bottle, which is why you did not receive one.
If you would like to purchase a replacement bottle, you can do so directly on our website: www.exposurelab.com.au.
Regards,
The Exposure Lab Australia Team
Wonderful hydrogen water.
This is a well constructed vessel. Easy to assemble and disassemble for cleaning. The battery life is excellent and the unit charges quickly from flat.
I have been using my water bottle for about 3 weeks.
I absolutely love this hydrogen water bottle. I’ve gone from being a glass of water a day person to drinking between 2 to 3 litres of water daily.
I find it makes my water “lighter” thus making it easier to drink. I don’t have any flat spots during the day. I feel energised and healthy. I am actively promoting this product to my friends and family.
Love love love this product.
18. februar 2025
Anmeldelse skrevet uten oppfordring
Svar fra Exposure Lab
Hi Peter,
Wow—what an incredible review! We’re absolutely thrilled to hear how much you’re loving your Hydrolab 2.0 and that it’s transformed your daily water intake. It’s fantastic to know you're feeling more energized and healthier, and we love that you're sharing your experience with friends and family!
We appreciate your kind words about the design, battery life, and ease of use—it’s great to hear the bottle is ticking all the boxes for you.
If you ever need any assistance, we’re always here to help. You can reach us anytime at contact@exposurelab.com.au.
Thanks again for your support—it truly means the world to us!
Best regards,
The Exposure Lab Australia Team
Support are amazing
I have had some issues with the bottle I purchased the support team have been amazing in resolving the issue. Thank you to Charles who has been super helpful.
31. januar 2025
Anmeldelse skrevet uten oppfordring
Svar fra Exposure Lab
Hi Emma,
Thank you for your lovely review! We’re sorry to hear you had some issues with your bottle, but we’re so glad that our support team—especially Charles—could assist you and resolve everything smoothly. Your satisfaction means the world to us!
If you ever need anything else, don’t hesitate to reach out. We’re always happy to help! You can contact us anytime at contact@exposurelab.com.au.
Thanks again for your support—we truly appreciate it!
Best regards,
The Exposure Lab Australia Team
Faulty products, zero customer service
Bought a water bottle from them. It rusted and leaked from the bottom on day two. Sent them photos and even a video. They still have not refunded and pretend they didn't know anything.
24. mai 2024
Anmeldelse skrevet uten oppfordring
Svar fra Exposure Lab
Hi Erin,
We’re sorry to hear about your experience, and we want to make things right. We previously reached out via email on 3rd February, offering a replacement for your Hydrolab 2.0, despite your warranty having expired, but we didn’t receive a response.
Customer satisfaction is important to us, and we take product concerns seriously. While our 90-day warranty policy covers replacements or repairs for faulty products within that timeframe, we made an exception in your case to provide a brand-new Hydrolab 2.0 bottle to resolve the issue.
If you’d still like to proceed with the replacement, please email us at contact@exposurelab.com.au with the subject "Trustpilot Review – Replacement", and we’ll organise this for you as soon as possible.
We appreciate your feedback, as it helps us continue improving. Looking forward to assisting you further.
I purchased 3 hydrogen water bottles…
I purchased 3 hydrogen water bottles and on arrival noticed 1 had a tiny chip in it, I contacted exposurelab and they responded within a few hours and send out a new glass body for replacement.. great customer service, would definitely recommend
28. januar 2025
Anmeldelse skrevet uten oppfordring
Svar fra Exposure Lab
Thank you for taking the time to share your experience! We’re sorry to hear that one of your bottles arrived with a small chip, but we’re so glad our team could quickly sort it out for you. Providing great customer service is always our priority, and it’s wonderful to hear that you’re happy with the support you received.
We truly appreciate your recommendation and your trust in Exposure Lab! If you ever need any further assistance, don’t hesitate to reach out—we’re always here to help. You can contact us anytime at contact@exposurelab.com.au.
Thanks again for your support!
Best regards,
The Exposure Lab Australia Team
NON EXISTANT CUSTOMER SERVICE
Purchased a total of three of the hydrogen water bottles. One is leaking badly from the bottom. Have sent two emails and left three requests on Facebook comments where their ads are. NO RESPONSE whatsoever. Worst customer service ever! Don’t expect any assistance from them if something goes wrong
I’m now lodging a complains with Fair Trading and PayPal
UPDATE: Trust Pilot contacted me to advise that Exposure Lab thought my review may be defamatory!
Relaying my experience with them is NOT defamatory. It is also important to note that at no time have they responded properly to my email I sent to them, nor about the video I sent CLEARLY SHOWING THE ITEM LEAKING, and no response to my online comments asking about warranty (through Facebook).
They acknowledged the email I sent them re wanting warranty on the defective bottle on 9th January, then I never heard back from them. (Extract of email here)
Hi Sharon
Thank you so much for your email and for choosing Exposure Lab. We truly appreciate your patience and understanding as we work through a greater than usual number of inquiries and orders in this crazy time of year.
Our team is currently experiencing a backlog, but rest assured, we're working tirelessly to address every request. We aim to respond to all inquiries within the next 48 hours, rest assured your inquiry will be resolved :)
Thank you for being a valued member of the Exposure Lab family. We're excited for you to experience the life-enhancing benefits of our products.
Warm regards,
Kai
This leads me to believe that my thoughts regarding their “customer service” are correct.
STILL WAITING TO HEAR FROM THEM
31. desember 2024
Anmeldelse skrevet uten oppfordring
Svar fra Exposure Lab
Hi Sharon,
We apologise for any frustration this has caused. Your experience is important to us, and we want to make sure this is properly addressed.
After reviewing our records, we can confirm that we received one email from you and responded on January 9th with a troubleshooting video to help resolve the issue. If you haven’t seen our reply, we recommend checking your junk or spam folder as it may have been filtered there.
We’re committed to finding the best solution for you. If you still need assistance, please email us at contact@exposurelab.com.au with the subject “Trustpilot Review” and include your order details so we can follow up promptly.
We appreciate your patience and look forward to resolving this for you.
I never received my items
I never received my items, it's stuck somewhere at a courier. Exposure labs has asked me to track it down with australia post (who says they don't have it) and to get it send back to exposure labs - only then can I receive a refund.
They take over a week to respond to emails. If at all. now they're just ignoring them. Extremely bad customer service and unprofessional conduct.
The Australia post guy on the phone said that it's E.L.'s job to know which couriers they use and how to track down their parcels.
It all comes from China. The products aren't Australian. Take forever to arrive.
24. januar 2025
Anmeldelse skrevet uten oppfordring
Svar fra Exposure Lab
Hi Jolene,
We apologise for any inconvenience you've experienced. Your satisfaction is important to us, and we want to resolve this for you as quickly as possible.
After reviewing your tracking details, it appears your order was returned to the sender due to an incorrect address. We understand how frustrating this can be, and we’re here to help.
To move forward, we can offer the following options:
Reship your order – If you can confirm your correct shipping address, we can arrange for your order to be resent.
Issue a refund – Once the package is returned to us, we can process a refund if you prefer.
You can reply directly to the email we sent on 21st February or email us at contact@exposurelab.com.au with the subject “Trustpilot Review” and your updated shipping details so we can assist you promptly.
Looking forward to your reply.
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.
Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.