Evoto Anmeldelser 349

I had to pay TWICE!!! I spent $1200 for credits and now they are forcing me to spend hundreds of dollars more to use the rest of my credits. This is outrageous!!!

They hold your purchased credits hostage and force you into a subscription plan that will cost you hundreds of dollars and yes even over $1200 a year.

I started with evoto when they were newer and they were a “Pay Per Credit” model. You bought credits to edit each photo. Once you ran out of credits, you bought more to edit more. They have been running sales where I stock up on credits. Last spring I bought their biggest sale ever and spent $1200 for 24,000 credits. Credits never had an expiration. It was a simple to use and purchase product.

Now the company wants to move to a subscription based model so they can charge a ton more. I have 16,000 credits left from the package I ALREADY PURCHASED…. But I just got an email from evoto saying they are going to wipeout my account of ALL of the credits – the only way to save my (already purchased) credits is to join their subscription plan. And you can’t just join the cheaper packages… it’s complicated. I need to buy a mid level or high level package in order to keep all of my credits!!! Just to give you an idea, their Standard pan is $579/ year and the next level plan is $1339/ year. And if you don’t use all the credits, you loose them unless you buy into another big plan where you get more credits that you can’t finish using. I just spent a lot of time reading the ‘fine print” of their new model of subscription packages. It’s deceiving and complicated.

It’s ridiculous that I have to pay more to use the credits I ALREADY bought for $1200. They are literally holding my 16k credits hostage. I either buy into their subscription plan or loose everything I paid for.
There are too many new AI software programs out now that are amazing which aren’t going to cost you hundreds or even thousands of dollars a year – then keep you trapped!

Me ha facilitado mucho mi trabajo, horas que tengo para mis familia. Gracias Evoto.

So, please help me understand. You, EVOTO are becoming, if not already a global stablished brand of a field that needs same day support on technical issues for the most part. BUT your Help/ Support/ Contact Us Tab is not really a thing at all.
- You don't offer a phone number
- You don't have or offer live chat support
- and your contact form has an automatic msg that someone from your team will be in touch within the 1 - 3 BUSINESS DAYS??

Yes, you are a fantastic new tool, but there is also competition out there... don't be surprise if customers start dropping over time due to the lack / non-existence customer support. advise.. your customers are the ones helping you grow. Keep them in mind. Might want to learn a thing or two from PHOTOSHOP in that field.

I like the software, but the customer support is woeful. Every time I have a tech issue, I have to send an email, wait up to 3 days for a reply, follow the troubleshooting steps they suggest, send that off, then wait up to 3 more days for a reply, and on and on. There is no support in real time, such as Adobe offers. On top of that, it seems the reply is AI-generated as there are repeated sentences and extremely clunky phrasing. 7 out of 10 for the software - 1 out of 10 for customer support. Once they have your money, you're basically on your own if there are any issues, which you can expect.

Me encanta, trabaja super bien, limpia la foto, las personas quedan lindas, desarruga las ropas, limpia el fondo, ajusta colores, ahorra muchisimo tiempo de trabajo. Lo recomiendo totalmente,

It is easy to use and gives the best results.

Program keeps logging me out and requiring me to reenter my information- sends a code to my email and I don't receive it in either my general or spam. then I'm required to wait 1-3 bd for a response which is inconvenient when my editing it designated to weekends.

โปรแกรมมีความซับซ้อนใช้งานยาก .. คนส่วนใหญ่ต้องการทำให้ภาพมีความคมชัดเป็นอันดับแรก ระดับ4K ได้ยิ่งดี .. โปรแกรมให้ลองใช้ฟรี ก็แค่ให้โหลดภาพของเขาขึ้นมาแล้วมีปุ่มระดับความคมชัดให้เลือกสัก 3-4 ระดับ แล้วทำกับรูปเขาเลย .. ยิ่งมีจำนวน pixel มากขึ้นในสัดส่วนภาพเดิมยิ่งดี เพราะเมื่อเขาลดขนาดภาพลงจะยิ่งคมชัดมากขึ้น .. ส่วนเรื่องสี เรื่องแสง เป็นเรื่องรอง

Problème de logiciel, rien n'indique que vous n'avez qu'une seule fonction lors du téléchargement. Je viens d'acheter 200 crédits à 49.00€ et je ne peux pas restaurer mes photos car crédit sur les retouches et cela ne concerne pas la restauration.
Essai de me faire transférer les crédits ou remboursés mais impossible.

Photo-editing services don’t work. I make the blemish removal edits and, when I like the edits made, select Export. The app and browser then proceed to offer me an UNEDITED image for download. I have submitted a detailed explanation along with a photo and screen recording of the issue I’ve had and requested a refund, and customer service continues to give me the runaround.

I didnt get the free credits that I was supposed to receive on Jan 16th from the Imaging USA show?

toopp, programma fatto molto bene!

using Evoto since 5-6 years now and i have to say its one of the best programms for editing and retouching. But in a time where money and work gets every day weaker, i cant afford it anymore. i bought 9000 credits for 480 € because iam a wedding photographer, i found a new option retouch4me, quite similiar to evoto and have to go on with that. If in future comes a one payment option, i will come back, but for now, thank you.

The Headshot Generator controversy showed exactly how little Evoto respects its users.

Instead of being transparent from the start, the company reacted only after users complained. That’s not how you treat paying customers.

Trust is everything when you’re dealing with AI, images of real people, and professional work. Evoto completely failed on that front. Even if the software works, I no longer feel comfortable supporting a company that handles things this way.

Evoto launched an AI headshot generator that directly competes with professional photographers—their own customer base. When caught, they claimed it was a mistake, but evidence shows they’ve been marketing this tool since summer 2024. Their apology is full of untruths and feels like damage control rather than genuine accountability.
What makes this worse: Their Terms & Conditions reveal that by using their software, photographers granted Evoto an irrevocable, royalty-free license to use uploaded images to train AI algorithms and improve their products. In other words, we paid them to edit our photos while unknowingly training the AI tool that would replace us.
Key T&C concerns:
• Irrevocable license means you can’t take back permission once given
• They can use your content to train algorithms
• They can sub-license these rights to others
• The license is worldwide and applies to future media
As a professional photographer who relied on Evoto for editing, discovering they were secretly building tools to replace us while using our own work to do it is a massive breach of trust.
Photographers: be aware that this company sees you as both customer and competition. Consider alternatives that actually support the photography community rather than undermining it.

Would have been five stars until..

This company made professional photographers lab rats. Using our input and work to develop a consumer facing AI tool that in their own words replaces the need for a photographer.

The first response was some weird “apology “ that something they were testing “accidentally went live”

Then finally an apology but too little too late.

And now they buried portrait and headshot tools in some other site they have for art. Trustpilot won’t allow the link here.

Complete breach of trust and lack of ethics. Maybe you should have given us photographers ownership in your new business venture since you couldn’t do it without us!

Stop AI generated headshots! You're putting the industry that supported you and you made millions off, out of business! Stop

Using my professional photographs to create an AI headshot generator is shameful. Do not recommend!!