Hey there,
First off, sorry you're feeling this way; nobody likes a disgruntled customer. But let's get a few things straight.
Our book pricing is crystal clear on our website. If there's an issue at checkout, we'd love to know so we can fix it. But accusing us of being con artists? Come on.
As for the ebook or hard copy, there are established processes for delivery. If you missed it, that could be on us, and we'll make it right. But we can't fix what we don't know about.
Regarding the "what's up mate" response, that's how we talk. We're informal but committed to solving problems. If that rubbed you the wrong way, my bad.
Fake reviews? We grow because we deliver value, period. We don't need to resort to shoddy tactics.
You want your money back? Let's get that sorted. Contact our support, and we'll look into it ASAP. But let's not throw around accusations without the full story, deal?