Evolve Clothing Anmeldelser 22

Svar fra Evolve Clothing

For 3 dager siden

Really appreciate you taking the time to share this, Kevin.

Delighted to hear Donagh and the team looked after you with that level of care and attention. That balance of helpful guidance without any pressure is exactly what we aim for, so it is great to see it come across like that.

Thanks again for the kind words, and we look forward to welcoming you back in again.

Svar fra Evolve Clothing

For 3 dager siden

Great to hear you have been with us for years, Marty, that really means a lot.

Delighted you rate the range, quality and service, that is exactly what we aim to deliver every time. Thanks for sticking with us and for the kind words.

Looking forward to seeing you in again soon.

Svar fra Evolve Clothing

16. mars 2026

Hi Kenny,

The young woman who helped you find your son's Confirmation outfit is exactly the kind of person we are proud to have on our team — we'll make sure she knows. We hope he has a wonderful day!

We are sorry that the moment at the door left you feeling the way it did — that was never our intention.

Our alarm triggers regularly from tags picked up in neighbouring stores, and when it went off, one team member calmly followed out to make sure you hadn't left with a security tag accidentally left on by us at the till — that was the only concern. At no point was your wife asked to walk through the sensors — she kindly offered herself, mentioning that she sometimes beeps. That was never something we would ask of any customer, as neither of you were ever a concern to us.

Jack's comment was made lightly — an attempt to ease an awkward moment — but we understand it didn't land that way, and we're sorry for that.

We pour everything into this store every single day, and our reputation is built entirely on how we make people feel. It genuinely saddens us that one moment overshadowed what was a lovely visit.

We really do want you to leave this feeling fully resolved. If you'd like to talk it through in person, please don't hesitate to call in and ask for one of the owners, who would be delighted to chat with you. You can also give us a call anytime on 074 916 1615.

You'll always be welcome back.

Warm regards, The Evolve Clothing Team

Svar fra Evolve Clothing

24. feb. 2026

Hi there,

We have thoroughly checked our system and cannot find any order matching the details in your review. We also do not use Yodel as a courier, so the parcel you are referring to was not dispatched by us.

It appears this review has been left for the wrong company. We are Evolve Clothing, an Irish menswear retailer, and we have no record of this transaction.

If you believe you may have ordered from a different retailer with a similar name, we recommend checking your order confirmation email to confirm the correct company.

Kind regards,
Evolve Clothing

Svar fra Evolve Clothing

Oppdatert: 21. jan. 2026

Hi Zak,

Thanks for sharing your feedback. We just want to clarify this for you. Our returns fee is £4 when using our Royal Mail returns service, which is outlined in our returns information. We have checked your order with our returns team and can confirm that only £4 was deducted for the return, not £11.95. We have also reached out to you by email to see if there has been any confusion and are more than happy to look into it again with you.

Thank you,
Evolve Clothing Customer Service

Svar fra Evolve Clothing

24. nov. 2025

Hi,

Thank you for taking the time to leave this review. We understand how disappointing it is to receive a parcel in the condition you described, especially when it was intended as a Christmas gift. That experience falls below the standard we expect for our customers.

We reviewed your order history and found no email or message from you prior to this review. To make sure this is resolved properly, we have now reached out to you directly by email so we can look after this for you as quickly as possible.

The level of damage you reported to the shoe box and packaging suggests the parcel was mishandled during transit rather than at the packing stage, as all footwear leaves our warehouse securely sealed and protected. Even so, we will investigate this fully once we have the supporting details from you.

Please check your inbox for our email so we can resolve this for you. We want to make sure you receive a suitable outcome.

Thank you,
Evolve Clothing Customer Support

Svar fra Evolve Clothing

1. juli 2025

Hi David,

Thanks so much for your kind words. We're really pleased our team could help clear up the Barbour sizing. It can be a bit confusing at times. Great to hear the Holden jumper fits well and that you were happy with the price too.

We appreciate your support from the USA and look forward to serving you again.

Best regards,
The Evolve Clothing Team

Svar fra Evolve Clothing

17. juni 2025

Hola,

Gracias por tu paciencia. Hemos confirmado que tu pedido llegó a España dentro del plazo de 11 días, lo cual está dentro del tiempo estimado para envíos internacionales.

Lamentamos que la comunicación durante ese periodo no haya sido lo suficientemente clara. Nuestro equipo siempre está disponible para ofrecer actualizaciones, y agradecemos que nos hayas informado de tu experiencia para poder mejorar.

Esperamos que estés satisfecho con tu compra ahora que la has recibido. Si necesitas cualquier otra cosa, estaremos encantados de ayudarte.

El equipo de Evolve Clothing

Svar fra Evolve Clothing

17. juni 2025

Hi,

Thank you for your order and for sharing your feedback. We're genuinely sorry to hear your experience didn’t meet expectations.

We understand how frustrating the shipping delay must have been. While delays caused by local carriers like USPS are outside our direct control, we still take full responsibility for the overall experience and regret the inconvenience this caused.

You also raised a valid point regarding our returns policy. Free returns from the US are not currently available, and we appreciate you highlighting that this was not clear at the time of purchase. We are reviewing our international policy messaging to ensure this is more transparent going forward.

We value every customer, especially those ordering from us for the first time. Your comments will help us improve both our communication and service.

If you're open to continuing the conversation, our support team is ready to assist further. Please feel free to get in touch referencing this review.

Thank you again for your feedback.

The Evolve Clothing Team

Svar fra Evolve Clothing

17. juni 2025

Hi,

Thanks for your review. We’re sorry to hear you were disappointed with the refund.

Just to clarify, your original order total was €64, which included a non-refundable delivery charge of €4.95. When you returned the item, a €4 return fee was deducted to cover the cost of the return label. That left a refund of €55.05, which has been processed back to your original payment method.

We completely understand that return costs can be frustrating, and we do try to be upfront about them in our returns policy. That said, we appreciate your feedback and will continue working to make the process clearer for our customers.

If anything is still unclear or you believe the refund amount is incorrect, our team is happy to review it again with you.

The Evolve Clothing Team